Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Update Goes To Google


  • Please log in to reply
3 replies to this topic

#1 blackwidow777

blackwidow777

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:10:45 PM

Posted 30 June 2009 - 06:25 PM

Hello,

My friend has a laptop that has been acting strange. She does not know anything about computers so I said I will have a look at it, I am not a tech but I do know more than her. Anyway, what started it was she wanted to put MSN Messenger live on her laptop, and it would not connect, it said she was not connected to the internet but she was as she downloaded the program. She is using cable internet the same as mine so I took her laptop home hooked it up to my internet and tried, and again it will not load. She did have wireless, so I thought maybe the two were conflicting somehow? I checked to make sure her wireless was disabled, it was not so I disabled it.

She has an antivirus program through the internet company, I hate this program. Anyway I downloaded ad-aware and it would not allow me to update the defs, so I thought to try Windows update, and it brought me to a google page, but the web addy for microsoft was on the address bar, when I did run her antivirus program this came up Downloader.Win32.ImLoader.n as riskware.

Something is stopping the computer from updating programs and downloading things from microsoft. Does anyone know what could be wrong? Connecting it to my modem should be ok? She was having these same problems thats why I have it. Right now I am on my system.

I just want to add, she has two accounts on her computer one for her and one for her daughter.

Thank you

Edited by blackwidow777, 30 June 2009 - 06:40 PM.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,493 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:45 PM

Posted 30 June 2009 - 07:10 PM

Hello and welcome.. Let's give MBam a run and see what it says.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 30 June 2009 - 07:10 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 blackwidow777

blackwidow777
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:10:45 PM

Posted 01 July 2009 - 07:30 AM

Thank you so much for your help, there was 7 infections. Here is the report, (I had to manually download the updates and use alternative link 1 to install program)

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

01/07/2009 9:14:42 AM
mbam-log-2009-07-01 (09-14-42).txt

Scan type: Quick Scan
Objects scanned: 105352
Time elapsed: 20 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\{NSINAME} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{abd9bd14-574d-4b31-b532-9e0e842cef98}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{d296c0ea-51ff-4809-b405-fbe29c546e6a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{abd9bd14-574d-4b31-b532-9e0e842cef98}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{d296c0ea-51ff-4809-b405-fbe29c546e6a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{abd9bd14-574d-4b31-b532-9e0e842cef98}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{d296c0ea-51ff-4809-b405-fbe29c546e6a}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.106;85.255.112.152 -> Quarantined and deleted successfully.

Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
c:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,780 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:45 PM

Posted 01 July 2009 - 11:55 AM

Your Malwarebytes Anti-Malware log indicates you are using an outdated database version. Please update it through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install.Your database shows 2297. Last I checked it was 2356.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply for boopme to review.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users