There was a rootkit related machine on your machine but it seems you have removed it already and from the scans we did. Here's some information regarding rootkits.Rootkits
and backdoor Trojans
are very dangerous
because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans
and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.
If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router
, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure
. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.
Let's run another rootkit scan tool to be sure.Download and run RootRepeal CR
Please download RootRepeal
to your desktopAlternative Download Link 2Alternative Download Link 3
- Physically disconnect your machine from the internet as your system will be unprotected.
- Unzip it to it's own folder
- Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
- Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...
- Click the Report tab at the bottom.
- Now click the Scan button in the Report Tab.
- A box will pop up, check the boxes beside ALL SIX
- Now click OK.
- Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
- The scan will take a little while to run, so let it go unhindered.
- Once it is done, click the Save Report button.
- Save it as RepealScan and save it to your desktop
- Reconnect to the internet.
- Post the log here in your reply.