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I need help again


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7 replies to this topic

#1 keithy

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Posted 30 June 2009 - 11:34 AM

Hi
not very good at this, anyway!
I'm still running win xp SP3
about a week ago the cursor began to stick, I thought firstly the batteries?
replaced them, after a few minutes the same again, but then windows froze, in fact all programs froze
my protection is with avast free, comodo free firewall, sas, spybot are all running and when scanned the find nothing "All clear"
I've run ccleaner, and in safe mode mbam & a squared the latter found some low risk adware and removed it. Everything seems to work fine but then out of the blue the pointer sticks followed by the big freeze out, does this sound like anything that's going around or am I just heading for the inevitable "format c:"
Can anyone help me or give me some advice, do I need to start considering paying for protection? if so what the best value?
Any advice would be appreciated.

Edited by keithy, 30 June 2009 - 11:36 AM.


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#2 garmanma

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Posted 01 July 2009 - 06:42 PM

Let's run a quick scan to be on the safe side
-------------------------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 keithy

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Posted 02 July 2009 - 10:26 AM

As I was trying to reply my pc crashed again, but always starts with the cursor stopping & starting the ends up freezing,
here is the log after turning off all my anti spyware, anti virus and firewall
I also uninstalled incredimail as I've heard this has a problem? :

Malwarebytes' Anti-Malware 1.38
Database version: 2363
Windows 5.1.2600 Service Pack 3

02/07/2009 15:39:20
mbam-log-2009-07-02 (15-39-20).txt

Scan type: Quick Scan
Objects scanned: 97013
Time elapsed: 2 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

#4 garmanma

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Posted 02 July 2009 - 06:38 PM

Your log's clean
I don't think it's malware related
Let's try one more thing:



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 keithy

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Posted 03 July 2009 - 07:16 AM

having a bad time here!
when I start firefox it takes a long time to load any page, sometimes not at all!
(I'm now online with my laptop)
I'm going to attempt your last suggestion, but it is now down to a matter on 5 to 6 clicks of the mouse
before everything freezes then I have to switch off for at least 20 minutes before it will reboot.
thanks again I'll try to post the SAS log next.

#6 keithy

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Posted 03 July 2009 - 08:33 AM

Seems to be getting worse by the minute??
The SAS froze on the first scan attempt, I had to reboot
and this is the result:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/07/2009 at 03:32 PM

Application Version : 4.26.1000

Core Rules Database Version : 3832
Trace Rules Database Version: 1788

Scan type : Complete Scan
Total Scan Time : 00:24:54

Memory items scanned : 440
Memory threats detected : 0
Registry items scanned : 5665
Registry threats detected : 0
File items scanned : 19400
File threats detected : 0

#7 garmanma

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Posted 03 July 2009 - 06:24 PM

You're clean
I would suspect other problems
Take a look in the Event Viewer and see what problems show up there
http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
Try posting in the XP forum
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 keithy

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Posted 04 July 2009 - 04:26 AM

Thanks for your help
all the best!




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