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Running ComboFix, Need Admin Priviledges


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#1 bgbevan

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Posted 30 June 2009 - 08:50 AM

Windows XP Home on an older IBM Thinkpad R30.

When I run ComboFix the window opens and says ComboFix is getting ready to run, and then I get a message "Need Admin Privileges To Run This Tool, Not Admin". I have 2 user accounts on this computer, both with Admin. I even set up a new account called "Admin" with administrator privileges and got the same results. I get the same results with or without the Recovery Console installed. Am I doing something wrong? I seem to vaguely remember that viruses sometimes disable cleaning tools using this technique but can't remember that I did to clean it up.

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#2 Elise

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Posted 30 June 2009 - 08:59 AM

Hi bgbevan,

Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.


If you need help with malware issues, let me know so we can see what we do about it.

Edited by elise025, 30 June 2009 - 09:37 AM.

regards, Elise


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#3 bgbevan

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Posted 01 July 2009 - 06:58 PM

Thanks for the tip on using ComboFix. I was instructed to run this tool by Tom Mercado @ Malwarebytes. He asked for several logs from the MalwareBytes and RSIT tools and when he looked at them he told me to download ComboFix and send him a log from that run. You are correct, I don't know anything about ComboFix so I am depending on Tom's expertise. However, I cannot run the tool because I get the "No Admin..." warning. Tom does not know why I am getting this warning.

I do not have any critical data on this computer and I am prepared to reinstall the OS and any other app programs I need to restore it.l

#4 Elise

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Posted 02 July 2009 - 12:51 AM

Hi bgbevan,
Currently, are you getting still help at MBAM forums? If so, you should stick to the advice you get there and follow their steps. If not, let me know, so we can run a scan to see what exactly are the problems with your computer.

I can NOT give you here any information on how to run Combofix, and we will not further discuss this tool here.

In case we discover your PC is too badly infected to clean out here, I will send you to the HJT-forum, where your PC will be investigated more thoroughly.

Please let me know if you still need help here.

regards, Elise


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#5 bgbevan

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Posted 02 July 2009 - 01:19 AM

I have not been using MBAM forums but have been in direct email contact with Tom Mercado, one of the Malwarebytes technicians. Apparently he thinks I still need help because of the Malwarebytes & RSIT logs I have submitted to him. I would appreciate your help in determining if my computer is infected with something significant. Let me know what procedure I need to follow. I am pretty savy with XP and general internet procudures.

I will look forward to hearing from you.

Bill Bevan

#6 Elise

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Posted 02 July 2009 - 03:23 AM

Can you please tell me what Tom Mercado adviced you to do? Is he still helping you?
Also, please tell me what Operating System you are running (what version of windows).

Edited by elise025, 02 July 2009 - 04:01 AM.

regards, Elise


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#7 bgbevan

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Posted 02 July 2009 - 09:20 AM

Running Windows XP Home version 5.1 w/ SP2. The computer works but is kind of slow. Some time back I had used Malwarebytes to get rid of some really nasty viruses. No other tool seemed to work. Everything was OK for a while but when I would periodically use MB for maintenance scans, there would be some reported viruses on the same files.....usually .DLL files. I asked MB for some help in resolving why a couple of files always came up as infected. I submitted the MBAM log and another log from a tool called RSIT. Based on this info, Tom Mercado @ MB asked me to run ComboFix and send him some output files. I couldn't run the tool because of the "No Admin..." issue I originally posted here. Tom didn't know why this happened so I think we have reached an impass there.

I have copies of some of the more common virus cleaning/detection software like Hijack This, AdAware, Spybot, and the like, and have used them from time to time. I also have a legitimate copy of XP Home and have done several repair installs.

At this point I am not sure what to do. The computer runs kind of and does not have any critical data. I don't have any symptoms other than the reports generated by the Malwarebytes tool. I don't want to waste a lot of your time but if you have some suggestions I would be more than happy to work with you.

#8 Elise

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Posted 02 July 2009 - 09:26 AM

Hi bgbevan,
I asked you these things because Tom Mercado is a known malware helper. And if you still would be working with him, I wouldn't want to interfere with that. Thanks for the information you gave me! Since you are not working anywhere else on your issues right now, I will see what we can do now.

Please follow the steps below!

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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