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MSFWSVC.EXE SYSTEM is running in my processes


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#1 CuriousDeek

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Posted 30 June 2009 - 08:23 AM

Hi, I'm using Microsoft Windows XP Home Ed. Ver 2002 Service Pack 3 and I'm using Windows Live OneCare on an Acer System. In the last few weeks I've experienced frozen screens from start up. Laptop won't shut down, even when I hold the power key. After removing the battery and power cord, I rebooted the system and it went through the scan disk default when the computer shuts down un-naturally. Following that I went to the Task manager to see what was running constantly and found:MSFWSVC.EXE under the UserName: System. When I searched the file I found the happy news that I could find help in this forum.
Unfortunitely, I have just finished a MS Windows EASY TRANSFER to my new laptop. I have not rebooted the new computer yet.

Please advise for my next step.

Thanks

CuriousDeek

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#2 rigel

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Posted 30 June 2009 - 08:43 AM

The file you report may belong to

The process MSFWSVC service or OneCare Firewall service belongs to the software Microsoft® Protection Service or Microsoft Protection Service or Windows Live OneCare by Microsoft Corporation (www.microsoft.com).

Source: File.net

The file is usually found here: %programfiles%\Microsoft Windows OneCare Live\Firewall Take a look and see if that is where your suspected file is found.

We can do a diagnostic scan with Malwarebytes.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

One quick thing. Make sure all vents are free of debris and your fan is running.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 CuriousDeek

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Posted 30 June 2009 - 09:17 AM

Thanks for your quick response! For some reason the Malwarebytes Anti-Malware and the other two links will not open. Any suggestions?

#4 rigel

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Posted 30 June 2009 - 09:29 AM

Let's try this

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 CuriousDeek

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Posted 30 June 2009 - 07:12 PM

Well, The scan with Dr Web took about 3 hrs. There were no infected files found. I also ran Malwarebytes Anti-Malware and found nothing infected. The malewarebytes had a log but nothing amazing in it. Any other ideas?

#6 rigel

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Posted 30 June 2009 - 07:21 PM

Run the eventviewer and look for conflicts - Red X's or Yellow exclamations

Click Start - Run
Type eventvwr.msc in the provided box and click Enter.

Please report the major conflicts.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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