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"Advanced Virus Remover" [Moved]


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#1 HwaRang

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Posted 29 June 2009 - 07:36 PM

Hi,

I've recently contracted a virus on my laptop that's called "Advanced Virus Remover." Obviously, it's not a real anti-virus program but it has infected my computer. The background image is replaced with a notice that reads:

"Your system is infected! System has been stopped due to a serious malfunction. Spyware Activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed."

When I start the computer and windows starts up, there is a false "System Security" program running a scan. Also, the virus pretty much doesn't let me do anything. I can't open any programs (anti-virus programs for example). I've read the Prep Guide for HiJackThis sticky. I tried downloading the program on my computer and then moving it to my laptop via USB stick but it won't start. This happens with several other anti-virus programs I've tried to transfer over. (Other things like Add/Remove, ctrl+alt+delete, etc doesn't work). Also, I could connect to the internet via internet explorer but as I read around, one of the first steps to take was to disable internet connection and I've been unable to reestablish internet on my laptop since.

I tried booting from my windows cd to try and reformat (no data on laptop that I really need) but that doesn't seem to work either. I've had similar malware programs on my laptop before and able to resolve these issues in the past (researching this forum/googling). But I can't seem to fix this problem. Please help!

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#2 Orange Blossom

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Posted 29 June 2009 - 10:35 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Budapest

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Posted 30 June 2009 - 01:52 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 HwaRang

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Posted 30 June 2009 - 03:05 AM

Budapest: Thanks for the reply. I had tried booting windows in safe mode, but wouldn't boot.

But here's an update: I'm not sure what happened exactly but I was able to right-click the malware at the bottom, start bar thing (not sure what it's called) and then hit close. It didn't solve the problem, but it allowed me to actually open programs (Malwarebytes' Anti-Malware program) and run a scan. It was able to remove the malware and I followed up with a AdAware Virus scan and Kaspersky (? heard it was good so I gave it run). Do you have any advice on follow-up procedures that would further clean out my laptop? I've heard that removing the malware programs aren't enough. Thanks for the help.

#5 Budapest

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Posted 30 June 2009 - 04:06 PM

Run another quick-scan with Malwarebytes and post the log if it finds anything.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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