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I'm not exactly sure if I have anything.


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12 replies to this topic

#1 Stoov

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Posted 29 June 2009 - 03:37 PM

My computer started acting funny this morning, shutting off at random and such. I ran the TrendMicro Housecall and removed a malware it found. A friend told me I should use hijackthis and upload the log to this forum.

I know I should put the name of any expected infections, but I'm not really sure if I have any. I'm very careful when it comes to computers, and I'd just like to be safe rather than sorry, please understand.

Any advice or input would be greatly appreciated.

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#2 Stoov

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Posted 01 July 2009 - 05:06 AM

I'm obliged to bump this. Please forgive me.

#3 fireman4it

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Posted 02 July 2009 - 08:26 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#4 Stoov

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Posted 03 July 2009 - 01:39 AM

I'm not sure if I've solved anything, all I know is the symptoms have been relieved; but a threat may remain. It all started a couple of days ago. If I did more than say, use MSN messenger and listen to music, my computer would turn off. Not shut down, just, flicker off. My power supply isn't the problem, it's brand new. And after I removed some malware that seemingly sorted out the power issue; multiple instances of iexplore.exe would reopen themselves. I tell IE to connect to the internet through a proxy, end the processes, and scan with Ad-Aware. I remove three cases of ad/spy-ware.

I currently have multiple instances of svchost.exe and rundll32.exe in my processes, and I fear I may have something still. I understand the queue of users with problems, it must be daunting at times. I've attached both logs.

I await your response.

Attached Files



#5 m0le

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Posted 05 July 2009 - 03:46 PM

Hi Stoov,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

Thanks :thumbup2:
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#6 Stoov

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Posted 05 July 2009 - 10:17 PM

I'm here.

#7 m0le

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Posted 06 July 2009 - 06:25 PM

Hi Stoov,

Nothing is showing on the DDS logs so we need to look deeper.

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop, please rename it as gamer.exe.
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

Then

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Thanks :thumbup2:
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#8 m0le

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Posted 09 July 2009 - 07:19 PM

Hi Stoov,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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#9 Stoov

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Posted 10 July 2009 - 02:30 PM

I am extremely sorry for not replying, I've been rather busy, but I now have the free time to work with you, and am going to run GMER now.

#10 Stoov

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Posted 10 July 2009 - 10:47 PM

I've attached the GMER log.

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#11 m0le

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Posted 14 July 2009 - 06:45 AM

Hi Stoov,

Thanks for the PM. I saw the Gmer log but am still waiting for the MBAM log.

Cheers,

m0le
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#12 m0le

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Posted 16 July 2009 - 03:48 PM

You still there Stoov?
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#13 m0le

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Posted 17 July 2009 - 08:38 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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