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audio - no sound from speakers


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12 replies to this topic

#1 dabodan69

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Posted 28 June 2009 - 04:30 PM

just got this computer up and running, but have not been able to get sound at all from speakers. pretty sure i need a new multimedia audio controller or something like that, but not sure if i need a certain type or not. can anyone help me?

if this helps, this is my system

microsoft windows xp
home addition
version 2002
sevice pack 2

intel®
pentium ® 4 cpu

Edited by dabodan69, 28 June 2009 - 05:03 PM.


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#2 techextreme

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Posted 28 June 2009 - 05:29 PM

Would you know the model number and manufacturer of the motherboard in your computer? It's possible that you have sound built-in to the motherboard and just need to install the sound card drivers.

Hope this helps,

Techextreme

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#3 Budapest

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Posted 28 June 2009 - 05:32 PM

This might be of some help:

http://support.microsoft.com/kb/307918
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 dabodan69

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Posted 28 June 2009 - 05:42 PM

manufacturer: ATI Technologies
driver version: 8.23.0.0
RADEON X300 series

Edited by dabodan69, 28 June 2009 - 05:44 PM.


#5 techextreme

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Posted 28 June 2009 - 05:54 PM

Clicking on Run and typing "msinfo32" ( without the quotes ) and looking at the "system model" may tell us the motherboard model number.

You may also want to open your computer and look on the motherboard for a model number also.

This will be of great help to us to help you.

Thanks,

Techextreme

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#6 dabodan69

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Posted 28 June 2009 - 06:05 PM

this is a dimension 4700. ne thing else just let me know and thank you again!

#7 techextreme

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Posted 28 June 2009 - 06:12 PM

Your Dell Dimension 4700 has an onboard "Analog Devices ADI 198x Integrated Audio" sound card.

Your driver is located here: http://support.dell.com/support/downloads/...p;fileid=122481

You may also want to make sure you have Microsoft Knowledgebase driver http://support.microsoft.com/kb/888111 installed on your computer.

This should get your sounds working once these are installed.

Good Luck,

Techextreme

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#8 dabodan69

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Posted 28 June 2009 - 07:37 PM

thank you so much for your help! that worked perfectly, just took some time because this computer has been running slower since i installed the mcafee virus protection. dont know how to fix that by chance do you? i already removed all of the other protection software but still kinda slow. if you arent able to help thats cool. I just am deeply greatful for what you have already done for me. thanks alot.

dan

#9 techextreme

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Posted 28 June 2009 - 07:41 PM

What version of Mcafee software do you have? I'll do my best.

Techextreme

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#10 dabodan69

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Posted 28 June 2009 - 08:11 PM

its called 3-user mcafee total protection.

#11 techextreme

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Posted 28 June 2009 - 08:15 PM

You may want to try this first: http://service.mcafee.com/TechSupportHome....=1033&sg=TS

Try running the McAfee Virtual Technician and see if it takes care of your problems.

Hope it helps,

Techextreme

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#12 dabodan69

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Posted 28 June 2009 - 08:18 PM

already tried that, said there were no problems found

#13 techextreme

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Posted 28 June 2009 - 08:31 PM

Although this might seem like it's "off the wall" I'm wondering if you installed the chipset drivers for your Dimension 4700.

I've found that sometimes this will allow some software, including antivirus, to run a little quicker.

My honest opinion, and it's just an opinion :thumbsup:, I would steer clear of McAfee products. In my experience, I've found their products to slow machines down and also that they're very easy for viruses, spyware, and malware to turn off altogether.

If you are looking for a "free" alternative, you can look on this list: http://www.bleepingcomputer.com/forums/topic3616.html which has multiple products that do a very good job and are free for the using.

As for a "for pay version antivirus", my favorite at this point is ESET NOD32 Antivirus. Not the "Smart Security Suite".

There are many many other antivirus programs available for pay including,

Panda Antivirus
Norton Antivirus
Kaspereky Antivirus
Bitdefender Antivirus

and the list goes on and on. It will ultimately be up to you to find a product that fits your needs and your wallet.

If you do not want to go this route, and you have a "licensed" copy of McAfee Total Protection, I'm sure a phone call to them would not hurt in the least.

Sorry I couldn't be of more help with your antivirus product.

Techextreme

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-- Seneca

 





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