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Infected with VirusDoctor malware

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3 replies to this topic

#1 amanda B

amanda B

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Posted 28 June 2009 - 11:24 AM

I am having a problem with a pop up program that comes up when I am on the website TVShack.com
It claims I need to clean my computer of viruses and worms, and it opens a window that looks like a "My Computer" window, with flashing red warnings on the pages, and various places where I am supposed to click. It wants me to download a file, which I do NOT do.
Sometimes I can back out of it by closing the browser, but if I go back to TVShack, it pops up again.
Sometimes everything freezes up and I can only get out of it by using Windows Task Manager.
I can go to other websites with no problem, and other features of my computer seem to be ok.
Using Windows Vista Ultimate, IE8, and Windows Live care Antivirus.
How can I stop this? Is it already on my computer and I can remove it somehow?
I've included a .txt file and an attachment......

DDS (Ver_09-06-26.01) - NTFSx86
Run by Administrator at 11:32:37.65 on Sun 06/28/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.586 [GMT -4:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427ADFC3-B354-4A51-BE34-A9D4218E45C4}
FW: Windows Live OneCare Firewall *enabled* {A3899D22-27E6-4A7E-AE4E-2C106646DAAB}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
BHO: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
TB: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1241561373671
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
Notify: AtiExtEvent - Ati2evxx.dll

============= SERVICES / DRIVERS ===============

R2 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe [2009-3-22 24936]

=============== Created Last 30 ================

2009-06-12 18:45 268,648 a------- c:\windows\system32\mucltui.dll
2009-06-12 18:45 208,744 a------- c:\windows\system32\muweb.dll
2009-06-12 18:45 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-06-11 18:27 91,328 a------- c:\windows\system32\drivers\msfwdrv.sys
2009-06-11 18:27 116,416 a------- c:\windows\system32\drivers\msfwhlpr.sys
2009-06-11 18:26 53,168 a------- c:\windows\system32\drivers\MpFilter.sys
2009-06-11 18:24 <DIR> --d----- c:\program files\Microsoft Windows OneCare Live
2009-06-10 20:52 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-10 20:52 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-10 20:52 1,985,024 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-06-10 20:52 11,064,832 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-06-06 18:40 <DIR> --d----- c:\program files\Conduit
2009-06-06 18:39 <DIR> --d----- c:\program files\ONLINE-TV
2009-06-01 08:43 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-05-31 13:16 <DIR> --d----- c:\windows\system32\XPSViewer
2009-05-31 13:15 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-05-31 13:15 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-05-31 13:15 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-05-31 13:15 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-05-31 13:15 117,760 -------- c:\windows\system32\prntvpt.dll
2009-05-31 13:15 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-05-31 13:15 <DIR> --d----- C:\9e8ed8377db55b95f0b6e8f31984a4
2009-05-31 13:15 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-05-31 13:12 <DIR> --d----- c:\program files\MSXML 4.0
2009-05-31 12:51 <DIR> --dsh--- c:\documents and settings\administrator\IECompatCache

==================== Find3M ====================

2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-08 03:42 2,678 a------- c:\windows\java\packages\data\MHZTNRR7.DAT
2009-05-08 03:42 558,142 a------- c:\windows\java\packages\9V7XB3ZD.ZIP
2009-05-08 03:42 2,678 a------- c:\windows\java\packages\data\8575VF9R.DAT
2009-05-08 03:42 155,995 a------- c:\windows\java\packages\M3DZRL3J.ZIP
2009-05-08 03:42 2,678 a------- c:\windows\java\packages\data\QDZZDB3F.DAT
2009-05-08 03:42 2,678 a------- c:\windows\java\packages\data\BNDBZP79.DAT
2009-05-08 03:42 2,678 a------- c:\windows\java\packages\data\NTBJHBPR.DAT
2009-05-08 03:39 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-06 17:05 484,736 a------- c:\windows\system32\drivers\emBDA.sys
2009-05-06 17:05 61,440 a------- c:\windows\HCWemmon.exe
2009-05-06 17:05 40,960 a------- c:\windows\system32\bdadll.dll
2009-05-06 17:05 38,656 a------- c:\windows\system32\drivers\emOEM.sys
2009-05-06 17:05 24,448 a------- c:\windows\system32\drivers\emAudio.sys
2009-05-06 17:05 16,382 a------- c:\windows\system32\drivers\merlinC.rom
2009-05-05 20:15 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll

============= FINISH: 11:32:58.76 ===============

Attached Files

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#2 Elise


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Posted 02 July 2009 - 04:57 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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#3 amanda B

amanda B
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Posted 02 July 2009 - 08:20 AM

Thank you for your reply. Since the original post, the problem has been resolved. I increased my pop-up blocker level and when visiting the website in question (TVShack.com) I did not allow pop-ups. Since I had not clicked on anything in the earlier pop-up, hopefully nothing actually got onto my computer. I suspect also that the problem was at the website I was visiting and that they may have resolved it there.
If the problem recurs, I'll post the proper logs here in a new post.
Amanda B

#4 teacup61


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Posted 02 July 2009 - 10:27 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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