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URL Hijacking... Help Please..(Adviced by Admin to open a thread here )


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#1 YARO

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Posted 28 June 2009 - 08:01 AM

Dear Admins,

I hope I am doing this right this time. I had earlier created a thread in Windows XP Home and Professional forum with ComboFix file and I was asked by Admin to post my question in this forum. Hence I am posting here... Please let me know if I have to do something else.

Issue
---------

Google search results are getting URL hijacked. If I type the URL directly on the address bar, it works fine but very slow. I have Kaspersky AV software and it detected no Viruses.

I earlier ran ComboFix but was adviced by Admin not to do it without request by Experts.

So please provide your valuable guidance to resolve this issue.

Edited by YARO, 28 June 2009 - 08:03 AM.


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#2 rigel

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Posted 28 June 2009 - 04:27 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 YARO

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Posted 28 June 2009 - 05:02 PM

Hi Rigel,

Thanks for your response. As soon as the hijack issue happenned, I first used Spybot to cleanup the issue but it didnt fix it. Then I tried Malware bytes Anti Malware and it couldnt fix it too. Infact I ran both the softwares twice ( Full Scan.. took around 1 hr to complete ) and both the times in vain.

Thats when I tried ComboFix and I was advised to post to this forum first before trying out Combofix.

So please provide me what steps to take now having Spybot and Malwarebytes failed.

Thanks

#4 rigel

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Posted 28 June 2009 - 06:50 PM

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 YARO

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Posted 02 July 2009 - 11:55 AM

Thanks Rigel for your reply. Unfortunately since it is a work laptop, the machine was re-imaged ( even though I am not happy with it ). Greatly appreciate your help.

Please close this topic.

#6 rigel

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Posted 02 July 2009 - 12:14 PM

Thanks for letting us know Yaro. I do the same thing at our workplace. It takes many hours to make sure you are clean after a serious infection, and then, depending on the rootkit, you may never be sure all is clean. The practice of imaging saves time and money - and you are sure of a clean computer.

Still, I understand the lost our data isn't pleasant. I have been there too.

Take care and surf safe!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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