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Virus found: Mal/TDSSPack-G


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#1 ghost5320

ghost5320

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Posted 28 June 2009 - 12:43 AM

This was found using Webroot AntiVirus with AntiSpyware.

Symptoms are changed mouse pointer, search results redirect me to somewhere I don't want, and the virus reappears after I try to get rid of it. Please help, I'm not sure what to do.

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#2 Zllio

Zllio

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Posted 02 July 2009 - 12:26 AM

Hi ghost5320,

Sorry for the delay. You have a popular infection which is going through like a storm. Please do the following:



Step 1: ATF Cleaner



If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, right-click on the icon and select "run as Administrator".


Please download ATF Cleaner by Atribune & save it to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".



Step 2: MalwareBytes


Please download Malwarebytes Anti-Malware and save it to your desktop.
MalwareBytes

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Step 3: RootkitRevealer


This is just a scan to look for information. It will not change anything on your computer.

  • Please download Rootkit Revealer
    and unzip it onto your desktop.
  • Open the .exe file and run a scan.
  • Once the scan is finished, go to File>Save and save it to the desktop.
  • Post the results of the scan in your next response.




Step 4: Next I would like for you to run an online scan called BitDefender

Note: You can only run this scan with Internet Explorer with Active X enabled.


Please run a BitDefender Online Scan

  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Click-on the Detected Problems tab. Then select Click here to export the scan report
  • When the window comes up to save the report, change the Save as type box to Text (Tab Delimited) (*.txt)
  • Then in the File name box enter bdscan then click save.
  • Please upload this file with your next post as an attachment, or post the contents of the file into a code box. To do this, simply paste the contents of the file into your Add Reply box (do not use quick reply) and then highlight just those contents and click on the button five over from the smiley face beneath the fonts which is called Wrap in code tags. You can only see this if you allow your mouse to hover over that button.



Step 5: Please post the logs or reports for the following:MalwareBytes
RootkitRevealer
BitDefender
Let me know how this went?
Zllio





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