My daughter ran into a problem late last evening where her Dell Inspiron 1520 (running XP 2002 SP3) where a flag popped up with the message: The Services and Controller App has encountered a problem" and must close down. The accompanying error message referenced sz App Name services.exe sz AppVer: 5.1.2600.5755 offset 000097b8, and then further referenced two other files: \temp\WER8f42.dir00\services.exe.mdmp, and \WER8f42.dir00\appcomp.txt.
Before I got into the act, my daughter Googled the problem, visited a Microsoft help file (http://support.microsoft.com/?kbid=316434) that suggested that the problem might be unsigned digital signatures for drivers, and we ran Start\Run\sigverif a couple of times to make the list of unsigned driver signatures apparently go away.
When I logged back onto her laptop, however, I got same pop-up error message, and the computer shut down again. I again logged on using safe prompt, and ran a virus scan on her laptop, and found no issues.
When we were encountering this 'Services and Controller App' problem, the laptop slowwwwwed to a crawl, taking me a couple of minutes at least to even open up the control panel. But when I went to Task Manager, there was nothing consuming more than 25000K of memory.
I tried to check her disk for errors from Windows Explorer (C:\properties\tools\error-checking), but the system would not give me access to the hard drive with this tool.
Now, when I log back on using safe prompt, either with or without the networking option, I cannot get past the Welcome screen. Her name comes up, I click on her name, I see "loading her personal settings" and then "saving her personal settings", I hear the Microsoft welcome music, I may or may not see her desktop for the briefest of moments, before the screen returns to the Welcome screen. I have warm booted, cold booted a few times now, and remain stuck at the Welcome screen.
At one point, when I was closing down, one program (xcfgsvc.exe) was not closing down cleanly, and I had to use the nuclear approach to getting it to close down.
I have Googled "Services and controller app has encountered a problem", and followed a few internet paths, but have not yet found any actionable advice to follow. I have not found any relevant advice either, yet, on Microsoft's website, and in fact when I went back to the Microsoft reference that my daughter was looking at earlier, I was less sure that this was the right place to be looking.
She has not recently installed any new software or made any changes to her hardware, and I have been counseling each of my teens on the KISS principle where it comes to leading anything new onto her PC, and to run virus scans weekly if not more frequently.
Earlier this afternoon, I tried to check the event log on her PC (my computer \ manage \ Event Viewer), and tried to check both the application and system logs, but each time got a message with something to the effect that I did not have access to the "RPG" (?) or (RPA)" (?) server or services, or something like this.
She ran into some virus issues a month or so ago (a legacy issue that had originated when she came home), and so I spent a couple of days a month or so ago, thoroughly cleansing her machine of any virus and/or spyware issues at that time, and I have counseled her continually to be careful about where she goes on-line, what she downloads, and to run her virus and spyware protection regularly.
I would appreciate any help you can provide. Of course as luck would have it, she is home (east coast) from college (in Arizona), and has not brought home any of the software disks with her.
Edited by Bluelaser, 27 June 2009 - 03:57 PM.