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Can't use Google Search Results/Redirect


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7 replies to this topic

#1 Douk1

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Posted 27 June 2009 - 02:00 PM

This has been terribly frustrating. My father has had a stroke and has been messing with things on our home computer. It has slowed down quite a bit but one problem has plagued me the most.

When using Internet Explorer almost every time I click on a search result link. It takes a long time to load and when it finally does. It loads to a screen saying "Loading.... Please wait a few seconds..." I took a screen shot to show anyone willing to help. My only success has come by clicking the cached page instead of the normal one. Even this doesn't work all the time. The internet has been terribly slow as well.

If anyone can help, it would be much appreciated.

P.S. I can't even post the picture that's how much trouble I'm having. If I can get it posted, I'll update my post.

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#2 Zllio

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Posted 28 June 2009 - 03:08 AM

Hi Douk1,

If you don't have it already, please download and install Firefox, which is an alternate browser. This will allow us to see if the problems you're having are only with Internet Explorer. Firefox

After you've tried Firefox (do a search and then click on a search link), please go back to Internet Explorer and do the following:

Start by setting your browser settings back to the default level. You can do this as follows:



IE6: http://kb.wisc.edu/helpdesk/page.php?id=2425
IE7: http://kb.wisc.edu/helpdesk/page.php?id=9464


If you have IE8, resetting will probably be similar to IE7.

After you've reset the default settings, try turning off the pfishing filter: http://support.microsoft.com/kb/930168



Then I would like for you to run a cleaner which will delete all your temporary internet files, cookies and history. Here are the instructions:

Download Attribune's ATF Cleaner



Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.



Let me know how this goes?
Zllio


#3 Douk1

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Posted 28 June 2009 - 11:59 AM

Zllio,

Thank you so much for your reply. I followed your steps and did everything, but firefox was still prone to the redirect and internet explorer was still prone to redirect. The speed of browsing is as well painfully slow. The download speeds do not seem to be affected.

There are a number of different sites (a few that i can remember "drivingfeed.com" "trafficprovide.com") that it says it is taking me to but ended up going to this address.

http:///89.149.206.69/

If there's anything else you want me to try, I'm willing to take any and all advice.

EDIT: Link de-activated for safety's sake - MG

Edited by garmanma, 28 June 2009 - 12:21 PM.


#4 Zllio

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Posted 28 June 2009 - 12:40 PM

Hi Douk1,

Next I'd like for you to run MalwareBytes. I'll post the instructions below. If you happen to have Spybot S&D installed on your computer, you'll need to turn off Teatimer, which can be gotten to by changing the mode to advanced, then going to tools and clicking on the red and white resident shield. Uncheck Teatimer.

Also, it may be faster to download the installation file on a clean computer onto a cd or flashdrive and transfer it to this computer. If it doesn't want to install or if it does install but won't run, change the file names. If it won't run, change the name from mbam.exe to something like Douk.scr or Douk.cmd. Then double-click on that file name to run it. Most often it will run without changing the name.

Here are the instructions:


Step 1: MalwareBytes


Please download Malwarebytes Anti-Malware and save it to your desktop.
MalwareBytes

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



When you finish, please post the results with your next reply.
Thanks.
Zllio


#5 Douk1

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Posted 28 June 2009 - 01:07 PM

I was using this program before looking for help on this site. Here is the log file from my last scan:


Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117285.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117286.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117295.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117296.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117307.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117308.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117311.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117317.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{129201fa-b0ac-49b3-96b2-deb8b91e727b}\RP1012\A0117318.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Thanks for your help. It has just been very frustrating

Douk1

#6 Zllio

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Posted 28 June 2009 - 04:03 PM

Hi douk1,

While I'm looking into a question I have about your thread, let's do the following:



Let's start by updating your java to the current version. Again, if it is faster for you, go ahead and download the installation file to a flash drive from a healthy computer and then transfer it to the computer that's infected.


Step 1: Updating your Java



The newest Java download and installation should remove old versions of Java. I'll have you check after we run the installation to see if this was the case.

Please go to Current Java Download and do the following:* Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 14.
* Click the "Download" button to the right.
* Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
* Click on Continue.
* Click on the link to download Windows Offline Installation (jre-6u14-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
* Close any programs you may have running - especially your web browser.
* Double-click on the Java installation program on your desktop and allow it to install the newest version.(Vista users, right click on the jre-6u14-windows-i586-p.exe and select "Run as an Administrator.")



Step 2: Then I'd like for you to download SUPERAntiSpyware , Free Home Version and save it to the desktop.

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.

  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    * Under Scanner Options make sure that only the following are Unchecked ( make sure all others are checked ):
    • Scan only known file types
    • Scan for tracking cookies
    • Display scan option in Explorer context (right click) menu
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Driveand any other Fixed Drives.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next". Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.



Post the log and let me know how this went?
Zllio


#7 Douk1

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Posted 01 July 2009 - 08:40 AM

Zllio,

Sorry that I didn't follow your last advice... Used Combofix when someone else had posted that it had worked for my problem...

Thanks for your help!
Douk

#8 Zllio

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Posted 01 July 2009 - 03:13 PM

Hi Douk1,

It sounds like your computer is better now. Is it?

The scans I posted may show you if any malware is still lurking. In any case, do see that your Java is updated and install and run a cleaner regularly. I'll give you the instructions for one below. This will keep your temp files cleaned out which is an entry point for a lot of malware. Here are the instructions:

ATF Cleaner



If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, right-click on the icon and select "run as Administrator".


Please download ATF Cleaner by Atribune & save it to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".




Zllio




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