I'm running Vista Home Premium (32) and currently using AVG Free and Adaware. My problem is that I'm unable to get hardly anywhere online, not even to gmail. It started off with not being able to use IE7 at all. I would open it, and would immediately get an error. I also was hearing advertisements in the background, even when the browser was closed. I was unable and am still unable to get to the Windows Update site. All I can see is that all updates since this started have failed to install. I'm unable to manually install any at all. The original error that started it all was:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16851
Application Timestamp: 49f1c468
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c00000fd
Exception Offset: 100028b8
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Before I installed AVG and was running trendmicro (which didn't detect any viruses at all) I tried to run a system restore, thinking maybe an update caused the issue or something. I tried several restore points and they all failed. I also attemped SFC /scannow and said there were errors that could not be repaired, but when i look in the CBS log i don't see what errors there were. I'll be glad to post that for you, if you'd like.
Since TrendMicro didn't detect any viruses, I decided to try another...I attempted to Install Kapersky, but it would not install, was unable to run the live online scans and finally got AVG Free to load (after completing in safe mode). So AVG detected:
Trojan horse Crypt.EUV (C:\windows\temp\2272653.tmp)
Trojan horse Injector.EL (C:\windows\system32\MSIVXeusvtovodkbrovsrbfxepocutfbdidjw.dll) and
Trojan horse Injector.EL (C:\windows\system32\MSIVXoppjgsovxebqsttrhhvdhwtdcrioapux.dll).
AVG pops up anytime I open IE or sometimes even when i'm disconnected from the internet totally, not doing anything at all. It recognizes to two Injector viruses and I have to move them to the vault as a power user. It will not heal them. And they just keep coming back over and over again. The Crypt.euv was moved to the vault with the first scan and has never returned.
So, basically, where I stand now, I no longer hear the advertisements since I scanned with AVG the first time. I can connect to the internet, can browse most places, but the ones I can't (ex: gmail, majorgeeks, some random news sites, etc...the sites I can and cannot access change almost hourly) it tells me the sites are down or I don't have a connection, when I know good and well that's not the case. And AVG keeps picking these Injector viruses up that I can't get rid of. I'm not sure what other information you need, but let me know and i'll be glad to do it.
Oh yeah, not sure if this matters, but before...when I was unable to use IE at all, I WAS able to go into safe mode with networking and use it just fine. That's actually how I ended up successfully installing AVG.
OK. That about covers it. Sorry it's so longwinded. Just trying to give you the most info possible.
Thanks for your help!
Edited by izzyliz, 27 June 2009 - 12:13 PM.