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Skynet.DLL errors


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#1 2FNLOW

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Posted 27 June 2009 - 11:23 AM

Hows everybody doing...Earlier today i noticed whenever i clicked on search results in Google that i was being redirected to various sites which were not related to what i was looking for, or clicked on...

I ran Malewarebytes and S&D and somehow i got the redirects to stop...However i have a much bigger problem now with error messages...

Whenever i boot up my computer, or click on a program to open it, i get the error message listed below..

"The application or DLL globalroot\systemroot\system32\SKYNETlbexvmoo.dll is not a valid Windows image. Please check this against your installation diskette"

Im still able to open the programs after closing the error message but it has started to get really annoying...Its the same error message no matter what i try and open...When i boot up the computer i get the error message about 20 times before i even see my background...

How can i fix this? All my anti-spyware and maleware programs are telling me the system is clean but yet i keep getting this error...

This is a big problem for me cause this is not my computer, it was lent to me by a friend who will be coming to take it back in a few days...I dont wanna give them the computer back and be like "Here, its all messed up, its your problem now"...

Any help to fix this would be a big help...I dont want to reformat the computer cause my buddy has a lot of valuable stuff on here and im sure he would be more made loosing it all rather then just having this error message..

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#2 rigel

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Posted 27 June 2009 - 06:37 PM

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 2FNLOW

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Posted 27 June 2009 - 07:18 PM

Thanks for the reply.

I did what you said and when the scan started i got an error message from the program which said "Could not read boot sector. Try adjusting the Disk Access Level in the Option dialog"

I clicked ok and noticed it was scanning anyway. Within seconds the same error message popped up again, so i clicked out.

After that another error message popped up which said "Could not read system registry! Please contact the author"

I had the option to click OK or Details. I clicked details and it listed this message numerous times "20:13:07: DeviceIoControl Error! Error Code = 0xc0000001"

After that i clicked ok...I guess the scan didnt really do much but heres the log file from it..

__________________________________________________________________

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/27 20:12
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xAB7C4000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_nvgts.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_nvgts.sys
Address: 0xA3D18000 Size: 118784 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0x9C732000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SKYNETkqptmxew.sys
Image Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Address: 0xAD065000 Size: 163840 File Visible: - Signed: -
Status: Hidden from Windows API!

Stealth Objects
-------------------
Object: Hidden Module [Name: sprtmessage.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02e00000 Size: 77824

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.SupportMessage.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02f20000 Size: 45056

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02f40000 Size: 28672

==EOF==

#4 2FNLOW

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Posted 27 June 2009 - 07:21 PM

I am now going to try and change the disk access level to the highest level and try scanning again, i will report back

#5 2FNLOW

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Posted 27 June 2009 - 07:31 PM

After turning the Access Disk Level up to the highest level here are the results from the scan.


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/27 20:22
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xAB7C4000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_nvgts.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_nvgts.sys
Address: 0xA3D18000 Size: 118784 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0x9C627000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SKYNETkqptmxew.sys
Image Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Address: 0xAD065000 Size: 163840 File Visible: - Signed: -
Status: Hidden from Windows API!

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\SKYNETjxfeuijt.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETlbexvmoo.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETndjnomdq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETofoftkds.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Status: Invisible to the Windows API!

Stealth Objects
-------------------
Object: Hidden Module [Name: sprtmessage.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02e00000 Size: 77824

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.SupportMessage.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02f20000 Size: 45056

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.dll]
Process: sprtcmd.exe (PID: 2012) Address: 0x02f40000 Size: 28672

Hidden Services
-------------------
Service Name: SKYNETkcgalxeu
Image Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys

==EOF==

#6 rigel

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Posted 28 June 2009 - 04:11 PM

Our next step...

1st - Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
After downloading the Malwarebytes file, rename the file to qwerty.com Do not run it yet...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:
  • C:\WINDOWS\system32\SKYNETjxfeuijt.dat
  • C:\WINDOWS\system32\SKYNETlbexvmoo.dll
  • C:\WINDOWS\system32\SKYNETndjnomdq.dll
  • C:\WINDOWS\system32\SKYNETofoftkds.dat
  • C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only then immediately reboot the computer.

Continuing with Malwarebytes...
  • Make sure you are connected to the Internet.
  • Double-click on qwerty.com to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs- Let me know if you need any help with these steps.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 2FNLOW

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Posted 28 June 2009 - 05:45 PM

I will do all of that now...For the record though, i think we have a few more problems now....I just finished running RootRepeal and a lot more things showed up this time, compared to the scan i ran the other day....

I am just going to follow what you have outlined and we will handle all the other stuff after we get rid of this Skynet crap.

I have included a log of the RootRepeal scan i just did which now includes more DLL files for your reference...I will now select the files you listed above and continue a long with the rest of the steps....

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/28 18:33
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xAB879000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_nvgts.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_nvgts.sys
Address: 0xA5666000 Size: 118784 File Visible: No Signed: -
Status: -

Name: puxtkbcetrrphqjx.sys
Image Path: C:\WINDOWS\system32\drivers\puxtkbcetrrphqjx.sys
Address: 0x9DDE2000 Size: 163840 File Visible: No Signed: -
Status: Hidden from Windows API!

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xBA2D8000 Size: 49152 File Visible: No Signed: -
Status: -

Name: SKYNETkqptmxew.sys
Image Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Address: 0xAC2ED000 Size: 163840 File Visible: - Signed: -
Status: Hidden from Windows API!

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\system32\SKYNETjxfeuijt.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETlbexvmoo.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETndjnomdq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\SKYNETofoftkds.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\hjgruiikmfqtyq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\hjgruijcrtfthv.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\hjgruioiyndyrg.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\hjgruipmupltpq.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\Temp\hjgruinpvggnnorx.tmp
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\hjgruiehhasbim.sys
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Joseph\Local Settings\Temp\hjgruidnyrbrxvlu.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Joseph\Local Settings\Temp\hjgruiwqrqptayuw.tmp
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\Joseph\Application Data\Mozilla\Firefox\Profiles\bvsfdm25.default\sessionstore.js
Status: Could not get file information (Error 0xc0000008)

Stealth Objects
-------------------
Object: Hidden Module [Name: hjgruiikmfqtyq.dll]
Process: svchost.exe (PID: 1012) Address: 0x00f80000 Size: 32768

Object: Hidden Module [Name: hjgruipmupltpq.dll]
Process: svchost.exe (PID: 1012) Address: 0x10000000 Size: 57344

Object: Hidden Module [Name: sprtmessage.dll]
Process: sprtcmd.exe (PID: 1980) Address: 0x02e00000 Size: 77824

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.SupportMessage.dll]
Process: sprtcmd.exe (PID: 1980) Address: 0x02f20000 Size: 45056

Object: Hidden Module [Name: SupportSoft.Agent.Sprocket.dll]
Process: sprtcmd.exe (PID: 1980) Address: 0x02f40000 Size: 28672

Object: Hidden Module [Name: hjgruiikmfqtyq.dll]
Process: RootRepeal.exe (PID: 1776) Address: 0x10000000 Size: 32768

Hidden Services
-------------------
Service Name: hjgruiewypbqvx
Image Path: C:\WINDOWS\system32\drivers\hjgruiehhasbim.sys

Service Name: SKYNETkcgalxeu
Image Path: C:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys

==EOF==

#8 2FNLOW

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Posted 28 June 2009 - 06:04 PM

After i selected to "wipe file" on the files listed i rebooted the computer and ran Malwarebytes....It found 5 infections, which i "removed".....

Malwarebytes asked me to restart to finish the removal process, which i did...

The good news is that i no longer get a list of error messages when booting up the computer or opening a program....So thats good news....Now im just wondering what all those other infections listed in the RootRepeal are, and if they will damage my machine.....

Below is the log from Malwarebytes which i ran after RootRepeal

_________________________________________________________________

Malwarebytes' Anti-Malware 1.38
Database version: 2347
Windows 5.1.2600 Service Pack 2

6/28/2009 6:54:48 PM
mbam-log-2009-06-28 (18-54-48).txt

Scan type: Quick Scan
Objects scanned: 92659
Time elapsed: 2 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Joseph\local settings\Temp\bvornstijx.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\documents and settings\Joseph\local settings\temporary internet files\Content.IE5\QRMNOV2R\load[1].php (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SKYNETlbexvmoo.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SKYNETndjnomdq.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\drivers\SKYNETkqptmxew.sys (Trojan.Agent) -> Quarantined and deleted successfully.


_________________________________________________________________

For the record, when i booted up the computer i decided to run Malwarebytes again, just to see if it would still pull up the infections....It didnt, so my guess is that they have been removed successfully like Malwarebytes suggests....

#9 rigel

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Posted 28 June 2009 - 06:55 PM

I wish I could say that was true. The TDSS rootkit is very hard to clean. If you do any online banking or any finiacial transactions, I would change your passwords immediately.

Backup Your Registry with ERUNT
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe

Next:
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 2FNLOW

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Posted 29 June 2009 - 08:52 PM

SDFix: Version 1.240
Run by Joseph on Mon 06/29/2009 at 09:35 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\SYSTEM32\TDSSMTVD.dat - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-06-29 21:47:42
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

disk error: C:\WINDOWS\system32\config\system, 1381
scanning hidden registry entries ...

disk error: C:\WINDOWS\system32\config\software, 1381
disk error: C:\Documents and Settings\Joseph\ntuser.dat, 1381
scanning hidden files ...

disk error: C:\WINDOWS\

please note that you need administrator rights to perform deep scan

Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX"
"C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program"
"C:\\Program Files\\Microsoft Games\\Age of Empires III\\age3.exe"="C:\\Program Files\\Microsoft Games\\Age of Empires III\\age3.exe:*:Enabled:Age of Empires III"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"C:\\WINDOWS\\system32\\logonui.exe"="C:\\WINDOWS\\system32\\logonui.exe:*:Enabled:logonui"
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe:*:Enabled:CyberLink PowerDVD DX"
"C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"="C:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe:*:Enabled:CyberLink PowerDVD DX Resident Program"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 26 Jan 2009 1,740,632 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 26 Jan 2009 5,365,592 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Thu 16 Apr 2009 20,688 A.SHR --- "C:\Program Files\McAfee\MQC\MRU.bak"
Thu 16 Apr 2009 265 A.SHR --- "C:\Program Files\McAfee\MQC\qcconf.bak"

Finished!

#11 rigel

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Posted 29 June 2009 - 09:04 PM

disk error: C:\WINDOWS\system32\config\system, 1381
scanning hidden registry entries ...

disk error: C:\WINDOWS\system32\config\software, 1381
disk error: C:\Documents and Settings\Joseph\ntuser.dat, 1381
scanning hidden files ...


This isn't a good sign... You hard drive might be on the verge of crashing.

Let me say again... TDSS is a very nasty infection. With the above info and the errors, it might be better to reformat and reload. Let me know what you think. Otherwise, continue with the following.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 2FNLOW

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Posted 29 June 2009 - 10:11 PM

What happens when my hard drive crashes...Will i be able to reformat then or will it be to late by then?

I need to know that before i know what to do here...I would like to continue on with what you list, but if things are only gonna get worse and leave me in a possition where i cant reformat then i should probably just do that...If you could let me know your personal opinion on that ASAP that would be great....

#13 2FNLOW

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Posted 30 June 2009 - 06:14 AM

Before i post the log file from SuperAntiSpyware i would just like to point out a few things..

1 - Yesterday, before i did the steps in post #11, my search results were being redirected again.

2 - A friend had asked me if i had any external hard drives, which i do. I have two. He suggested i should scan those as well so when i did the SuperAntiSpyware scan listed in post #11 i selected the C drive as well as my two external drives. Im not sure if this is something i should of been doing the whole time or not...


My log file is listed below for the SuperAntiSpyware scan

________________________________________________________________________


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/30/2009 at 02:57 AM

Application Version : 4.26.1006

Core Rules Database Version : 3959
Trace Rules Database Version: 1901

Scan type : Complete Scan
Total Scan Time : 03:34:08

Memory items scanned : 264
Memory threats detected : 0
Registry items scanned : 4836
Registry threats detected : 0
File items scanned : 395829
File threats detected : 13

Adware.GloboLook
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\WEBSITES\GAMESPY.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\TRANSPORTATION\58 CORVETTE.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\TRANSPORTATION\747.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\SPORTS & RECREATION\BASKETBALL.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\SPORTS & RECREATION\BLACKJACK.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\SPORTS & RECREATION\KING.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\SEASONS & HOLIDAYS\AUGUST.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\SCIENCE & MEDICINE\HOSPITAL.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\MUSIC\LES PAUL.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\ICON\ICON61F\ICONMANIA\MISC\VISA.ICO
J:\ICONS\ALLTOLLZ.ORG.COLLECTION\ICONS\NEW ICONS\DESKTOP\COMMERCIAL\VISA.ICO

Adware.Vundo/Variant-MSFake
J:\PROGRAMS-ETC\WINAVI VIDEO CONVERTER\FILTER\Q3CAST.DLL
J:\PROGRAMS-ETC\WINAVI VIDEO CONVERTER\FILTER\Q3DRV.DLL

#14 rigel

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Posted 30 June 2009 - 08:14 AM

Any drives that are actively used should be scanned.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 2FNLOW

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Posted 30 June 2009 - 11:49 AM

Im at work right now so i will do this as soon as i get home...Question for you though,

Since i did not select my external hard drives when running RootRepeal, Malwarebytes and SDFix do i have to start all over again? Or can i just continue along and select the drives from here on out?




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