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backdoor.tidserv virus [Moved]


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#1 GLJ81

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Posted 27 June 2009 - 11:10 AM

Hi, first time posting.

A few weeks ago I started noticing some problems with my Dell Inspiron Lap top. First, when I click on internet explorer, it either comes up and immediately flashes off or comes up and gives me an error message saying it needs to close. I have Safari and I can get it to work most of the time though sometimes it will close as well due to error.

I have Norton and it will no longer give me updates unless I turn off system restore and it will not scan unless it is in safe mode. Otherwise it just sits there and freezes up.

A few days ago I noticed that a Norton message pops up after I log on saying auto protect has found backdoor.tidserv.

I did some research on the virus but could not come up with a final solution best for me. Is the internet and Norton problems I'm having resulting from this virus?

Either way I need it gone and any help would be greatly appreciated. Thank you so much.

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#2 GLJ81

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Posted 27 June 2009 - 11:14 AM

Also, I forgot to mention I'm using Vista Home.

#3 GLJ81

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Posted 27 June 2009 - 11:24 AM

Being a first time user I didn't realize there was a separate forum for viruses. Sorry for the inconvenience.

#4 Orange Blossom

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Posted 27 June 2009 - 12:46 PM

Hello GLJ81,

I am shifting this topic for you from the Vista forum to the Am I Infected forum. The new logless topic you made in the HiJack This forum I shall delete to avoid confusion.

Orange Blossom :thumbsup:
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#5 boopme

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Posted 06 July 2009 - 10:32 AM

IMPORTANT NOTE: Backdoor.Tidserv - TDSServ.sys is related to a nasty variant of the TDSSSERV rootkit component. Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do


Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?


Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.
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