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Trojan problems


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2 replies to this topic

#1 andrea_890

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Posted 26 June 2009 - 10:19 PM

I'm new to this site so I hope I've done this correctly. I have a virus that I cannot get rid of. Any help would be great.


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-06-26.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 5/18/2009 8:39:22 PM
System Uptime: 6/23/2009 9:47:52 PM (74 hours ago)

Motherboard: Acer | | Navarro
Processor: AMD Turion™ 64 X2 Mobile Technology TL-50 | Socket M2/S1G1 | 1595/200mhz
Processor: AMD Turion™ 64 X2 Mobile Technology TL-50 | Socket M2/S1G1 | 1595/200mhz

==== Disk Partitions =========================

C: is FIXED (FAT32) - 53 GiB total, 40.515 GiB free.
D: is FIXED (FAT32) - 54 GiB total, 49.611 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP7: 5/18/2009 9:00:57 PM - Installed Realtek High Definition Audio Driver
RP8: 5/18/2009 9:02:09 PM - Installed Acer Empowering Technology
RP9: 5/18/2009 9:04:24 PM - Installed Acer eSettings Management
RP10: 5/19/2009 3:00:13 AM - Software Distribution Service 3.0
RP11: 5/19/2009 11:01:49 PM - Software Distribution Service 3.0
RP12: 5/21/2009 3:00:22 AM - Software Distribution Service 3.0
RP13: 5/22/2009 10:43:00 AM - System Checkpoint
RP14: 5/23/2009 4:43:01 PM - System Checkpoint
RP15: 5/25/2009 1:25:07 AM - System Checkpoint
RP16: 5/26/2009 6:26:12 AM - System Checkpoint
RP17: 5/27/2009 12:26:08 PM - System Checkpoint
RP18: 5/28/2009 6:27:13 PM - System Checkpoint
RP19: 5/30/2009 3:46:05 AM - System Checkpoint
RP20: 5/30/2009 9:55:11 PM - Removed Skype™ 4.0
RP21: 5/31/2009 11:17:00 PM - System Checkpoint
RP22: 6/2/2009 4:54:38 AM - System Checkpoint
RP23: 6/3/2009 7:52:40 AM - Software Distribution Service 3.0
RP24: 6/4/2009 7:03:27 PM - System Checkpoint
RP25: 6/6/2009 2:50:18 AM - System Checkpoint
RP26: 6/7/2009 8:50:17 AM - System Checkpoint
RP27: 6/8/2009 2:51:21 PM - System Checkpoint
RP28: 6/9/2009 9:14:43 PM - System Checkpoint
RP29: 6/11/2009 2:50:19 AM - System Checkpoint
RP30: 6/11/2009 3:00:17 AM - Software Distribution Service 3.0
RP31: 6/12/2009 9:24:19 AM - System Checkpoint
RP32: 6/13/2009 3:24:47 PM - System Checkpoint
RP33: 6/14/2009 10:27:44 PM - System Checkpoint
RP34: 6/16/2009 3:50:53 AM - System Checkpoint
RP35: 6/17/2009 9:50:54 AM - System Checkpoint
RP36: 6/18/2009 3:51:59 PM - System Checkpoint
RP37: 6/18/2009 9:54:24 PM - Installed Java™ 6 Update 13
RP38: 6/20/2009 4:36:03 AM - System Checkpoint
RP39: 6/21/2009 10:34:58 AM - System Checkpoint
RP40: 6/22/2009 4:36:03 PM - System Checkpoint
RP41: 6/23/2009 7:54:13 PM - System Checkpoint
RP42: 6/25/2009 3:53:07 AM - System Checkpoint
RP43: 6/26/2009 9:53:06 AM - System Checkpoint

==== Installed Programs ======================

Acer Empowering Technology
Acer ePerformance Management
Acer ePower Management
Acer ePresentation Management
Acer eSettings Management
Acer GridVista
Acer OrbiCam
Acer Screensaver
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.0
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI Parental Control & Encoder
avast! Antivirus
GemMaster Mystic
Google Chrome
Google Update Helper
High Definition Audio Driver Package - KB888111
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB935448)
Hotfix for Windows XP (KB952287)
Java™ 6 Update 13
Launch Manager
LightScribe 1.4.74.1
LimeWire 5.1.2
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
NTI Backup NOW! 4
NTI CD & DVD-Maker
Otto
PowerDVD
PowerProducer
Realtek High Definition Audio Driver
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Skype™ 4.0
SMSC IrCC V5.1.3600.7
Soft Data Fax Modem with SmartCP
Sonic Encoders
Synaptics Pointing Device Driver
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB898461)
Update for Windows XP (KB912945)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP
Windows Driver Package - Advanced Micro Devices (AmdK8) Processor (04/28/2006 1.3.1.0)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows XP Hotfix - KB885855
Windows XP Hotfix - KB888239
Windows XP Media Center Edition 2005 KB912067

==== Event Viewer Messages From Past Week ========

6/25/2009 9:06:49 PM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system. .
6/25/2009 9:06:49 PM, error: SideBySide [59] - Generate Activation Context failed for C:\Program Files\LimeWire\lib\jacob-1.14.1-x86.dll. Reference error message: The operation completed successfully. .
6/25/2009 9:06:49 PM, error: SideBySide [32] - Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.
6/24/2009 7:02:54 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service ntmssvc with arguments "-Service" in order to run the server: {D61A27C6-8F53-11D0-BFA0-00A024151983}
6/23/2009 7:20:45 PM, error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: This operation returned because the timeout period expired.
6/23/2009 7:16:24 PM, error: Service Control Manager [7023] - The driver service terminated with the following error: The specified module could not be found.
6/23/2009 7:16:09 PM, error: Service Control Manager [7000] - The eLock2FSCTLDriver service failed to start due to the following error: The system cannot find the file specified.
6/23/2009 7:16:09 PM, error: Service Control Manager [7000] - The eLock2BurnerLockDriver service failed to start due to the following error: The system cannot find the file specified.
6/20/2009 11:56:34 AM, error: Dhcp [1002] - The IP address lease 192.168.2.2 for the Network Card with network address 0016D4157E84 has been denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================

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#2 DocSatan

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Posted 01 July 2009 - 11:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

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Posted 07 July 2009 - 09:11 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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