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Computer Keeps Freezing!


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6 replies to this topic

#1 FRISC0

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Posted 26 June 2009 - 12:47 PM

Heya!

Basically I turn my XP computer on and it loads up nicely and then randomly it freezes, mouse won't move, screen is just frozen and I'm left to the last resort of pushing and holding down the computer off/on button.

I know I need to give more information about my PC but I'm not sure how to give it to you, please tell me how to go about giving you the information you need and I'll follow your steps as soon as you post them. Thankyou!

Hope someone can help!

Jamie

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#2 snowdrop

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Posted 26 June 2009 - 12:58 PM

To make sure you have not maybe got a clash of programs, you could tell us what your Antivirus program is and what other protection you have on board?

#3 hamluis

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Posted 26 June 2009 - 01:06 PM

System manufacturer and model?

Have you checked to see if the fans are working properly?

Cleaning the Interior of your PC - http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

No error messages appear?

Have you checked Event Viewer for possible clues?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

How much RAM installed?

How much free space on C: partition and what is size of C: partition?

Louis

#4 FRISC0

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Posted 26 June 2009 - 01:41 PM

I think this is what you mean:

Microsoft Windows XP
Professional
Version 2002
Service Pack 3
--------------------
Computer:
AMD Athlon™ XP200+
1.68GHz, 488MB of RAM

Took a look inside the PC today and there is no dust or anything of such, also checked all the cables.

Installed on there for viruses and spyware I currently have AVG Free & Spybot but spybot doesn't seem to want to open and freezes the pc when it's opened. But this isn't the problem because it can freeze without spybot being loaded.

I'm currently doing an AVG scan to see if there are viruses.

The Event Viewer info under the category 'System' & 'Application' I've uploaded them in notepad files here:
http://uploading.com/files/Q7TOXVK7/application.txt.html

http://uploading.com/files/6AX1JLAD/system.txt.html


I've recently updated AVG, Java, Flashplayer, Shockwave, Adobe Reader (PDF) and I've installed Uniblue's Registry booster, Driverscanner. I tried to installed Speedupmypc also but it wouldn't install. My pc froze before I installed these anyways and I thought maybe by installing them it would fix something that was possibly broken and causing the freeze but hey atleast my programmes are up to date now.

Space:
Used Space:
11.0GB
Free Space:
7.62GB
Capacity:
18.6GB

also just checked my device manager and it showed this error:
Infrared Devices
Serial Cable Using IrDA Protocol

Hope this is everything you asked for!
Thanks
Jamie

#5 FRISC0

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Posted 28 June 2009 - 04:31 AM

Anyone give any help? :thumbsup:

#6 hamluis

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Posted 28 June 2009 - 07:29 AM

I don't know about anyone else...but those links you posted...don't lend themselves to any real insight, IMO.

FWIW: http://www.bleepingcomputer.com/forums/t/14738/inserting-an-image-within-a-post/

No error messages when the freezing occurs?

AVG Free and Spybot (by themselves) are not necessarily the best protection for a system. I suggest that you also download/update/run Malwarebytes on your system.

Malwarebytes.org - http://www.malwarebytes.org/mbam.php

You might also consider trying a couple of these free online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal


If you find that you're infected (or the scan doesn't complete or closes unexpectedly), post in the Am I Infected forum located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Louis

#7 snowdrop

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Posted 29 June 2009 - 11:48 AM

Did you manage to run any of the scans suggested?

I am aware of people who have experienced problems once Service Pack 3 has been installed so occurs to ask you ...do you recall if this problem started before or after you installed Service Pack 3?




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