Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected?


  • Please log in to reply
4 replies to this topic

#1 I hate my computer

I hate my computer

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:07 AM

Posted 26 June 2009 - 11:23 AM

Hi. I have a Dell Inspiron 1420 running on Windows Vista. I usually do not have much trouble as far as spyware/malware/whatever.

Today, I have been getting several pop ups that appear to be coming from my computer (not an internet pop up?) through the name of Antivirus System Pro Alert. It informs me that I am infected, and that I have to pay 49.99 to upgrade so I can get rid of the spyware. I always click no, but it pops up about every
2 minutes, which is very frustrating. The only type of protection I have on my computer is CCleaner, and Malwarebytes Anti-Malware. I ran both, and Malwarebytes is still scanning after 3 hours and has not found any infections, and CCleaner keeps getting stuck on my Windows Defender File. I can see that it is still running, but it normally does not take this long. It was running for half an hour on that one folder.

Are there any other programs I should install to help protect my computer, are the ones I have now effective, and how do I get rid of these annoying pop ups?

Thanks for any help in advance.

Oh also, I have screen shots of the pop ups... but I don't know how to get them on this post.

Edited by I hate my computer, 26 June 2009 - 11:25 AM.


BC AdBot (Login to Remove)

 


#2 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:01:07 AM

Posted 26 June 2009 - 12:57 PM

Hello I hate my computer.

Are you running Malwarebytes in Full scan or Quick Scan mode? Please update Malwarebytes and then run a Quick Scan in normal mode (NOT safe mode); then post the log back here for review.

If you run into any problems post back and let us know.

In your next reply, please include the following:
Malwarebytes Log

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#3 I hate my computer

I hate my computer
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:07 AM

Posted 26 June 2009 - 01:43 PM

The first time I ran it in a full scan and it detected 1 infection. I removed that infection. This was the log:

Malwarebytes' Anti-Malware 1.35
Database version: 1916
Windows 6.0.6001 Service Pack 1

6/26/2009 2:27:21 PM
mbam-log-2009-06-26 (14-27-21).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 301611
Time elapsed: 3 hour(s), 56 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I then updated and ran the quick scan as recommended by you, with these results:

Malwarebytes' Anti-Malware 1.38
Database version: 2338
Windows 6.0.6001 Service Pack 1

6/26/2009 2:41:43 PM
mbam-log-2009-06-26 (14-41-43).txt

Scan type: Quick Scan
Objects scanned: 82278
Time elapsed: 3 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Userinit (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Laura Sligh\AppData\Roaming\sdra64.exe (Trojan.Agent) -> Delete on reboot.



I no longer get the pop ups, but there is a notification bubble that occasionally pops up in my lower right hand corner that reads:

Windows Security Alert
Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan you computer. Your system might be at risk now.

When I click that, a large window pops up for the antivirus system pro. It also has an icon in the lower right hand corner of my desktop on the toolbar. When I went to add/remove programs to get it off, it was not there, so I could not remove it.


I noticed the log says: "delete on reboot" for many of the infections. will the pop up go away when I restart my computer?

Thank for the help!

#4 I hate my computer

I hate my computer
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:07 AM

Posted 26 June 2009 - 01:49 PM

just kidding. I rebooted, everything is working perfectly. Thanks!

#5 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:01:07 AM

Posted 26 June 2009 - 03:00 PM

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


***************************************************

I'm glad your computer seems to be working properly now, but since one of the infections is a backdoor it would be prudent to run a couple additional scans just in case there is something still on your system that Malwarebytes didn't catch. I'll go ahead and post instructions for the next scan.

***************************************************

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
In your next reply, please include the following:
SUPERAntiSpyware Log

Edited by Blade Zephon, 26 June 2009 - 03:05 PM.

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users