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I Still Have Trouble!


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19 replies to this topic

#1 bob snelgrove

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Posted 26 June 2009 - 10:00 AM

Hi Tech Angels!

I somehow had a virus? win32/RENOS/.DZ.

Spybot seems to have gotten rid of it but I still have major problems. Startup programs won't run IE7 crashes, blue screen of death, etc.

So I come to you for help. Please tell me where to start?

thx!


bob

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#2 rigel

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Posted 26 June 2009 - 10:26 AM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 bob snelgrove

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Posted 26 June 2009 - 04:10 PM

Thanks, Rigel

I did run Mal-Aware but may have with spybot running? It would never complete (stalled for an hour) until I tried it in Safe mode (Vista 32) It found 300 problems and I removed them.

I still am having problems and await your reply.


thx

bob

#4 rigel

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Posted 26 June 2009 - 07:40 PM

Please update and rerun it once more. Your list should be greatly reduced. Please post its log.

Then...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 bob snelgrove

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Posted 27 June 2009 - 07:49 AM

oops

i'll try again

Edited by bob snelgrove, 27 June 2009 - 07:53 AM.


#6 bob snelgrove

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Posted 28 June 2009 - 05:30 PM

rigel,


here are my results. I messed up and erased the first Super scan but here are the latest.


I still have big time problems; programs won't open, can't download, can't open email attachmesnts, etc. STILL NEED HELP !!!!!!!!!!!!


Malwarebytes' Anti-Malware 1.38
Database version: 2331
Windows 6.0.6002 Service Pack 2

6/26/2009 7:08:35 PM
mbam-log-2009-06-26 (19-08-35).txt

Scan type: Quick Scan
Objects scanned: 89388
Time elapsed: 3 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\MSIVXcount (Trojan.Agent) -> Delete on reboot.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/28/2009 at 12:30 PM

Application Version : 4.26.1006

Core Rules Database Version : 3959
Trace Rules Database Version: 1901

Scan type : Complete Scan
Total Scan Time : 04:30:38

Memory items scanned : 313
Memory threats detected : 0
Registry items scanned : 9755
Registry threats detected : 0
File items scanned : 627779
File threats detected : 0

#7 rigel

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Posted 28 June 2009 - 06:56 PM

You have symptoms of a strong infection. This will probably take a few scans to clear.

Install RootRepeal

Click here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop.
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.
Click RootRepeal.exe to open the scanner.
Click the Report tab, now click on Scan. A Window will open asking what to include in the scan.
Check the following items:
Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services

Click OK
Scan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report.
Name the log RootRepeal.txt and save it to your Documents folder - (Default folder).
Paste the log into your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 bob snelgrove

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Posted 28 June 2009 - 07:42 PM

Rigel,

I got this when trying to run:

ROOTREPEAL CRASH REPORT
-------------------------
Exception Code: 0xc0000005
Exception Address: 0x77b87409
Attempt to read from address: 0xf08c02be

Try Safe mode??

thx

bob

#9 rigel

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Posted 28 June 2009 - 07:46 PM

No... lets try SmitFraudFix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 rigel

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Posted 28 June 2009 - 08:11 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 bob snelgrove

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Posted 28 June 2009 - 08:15 PM

SmitFraudFix v2.423

Scan done at 19:13:52.30, Sun 06/28/2009
Run from C:\Users\Bob\Desktop\fixpc\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6002] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\PnkBstrB.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Wavexpress\TVTonic\WXRSS.exe
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Roland\VSC32\Vsc32Cnf.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\System32\DeltaIITray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Fraps\fraps.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\TechSmith\Jing\Jing.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Bob\Desktop\fixpc\SmitfraudFix\Policies.exe
C:\Windows\system32\cmd.exe

hosts


C:\


C:\Windows


C:\Windows\system


C:\Windows\Web


C:\Windows\system32


C:\Windows\system32\LogFiles


C:\Users\Bob


C:\Users\Bob\AppData\Local\Temp


C:\Users\Bob\Application Data


Start Menu


C:\Users\Bob\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\1]
"Source"="http://www.kpoa.com/"
"SubscribedURL"="http://www.kpoa.com/"
"FriendlyName"="+++ WELCOME TO KPOA 93.5 FM! +++"

o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{E31004D1-A431-41B8-826F-E902F9D95C81}"="Windows DreamScene"

[HKEY_CLASSES_ROOT\CLSID\{E31004D1-A431-41B8-826F-E902F9D95C81}\InProcServer32]
@="%SystemRoot%\System32\DreamScene.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{E31004D1-A431-41B8-826F-E902F9D95C81}\InProcServer32]
@="%SystemRoot%\System32\DreamScene.dll"



AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="avgrsstx.dll"
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




DNS

Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
DNS Server Search Order: 208.67.220.220
DNS Server Search Order: 208.67.222.222

HKLM\SYSTEM\CCS\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CCS\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: NameServer=208.67.220.220,208.67.222.222
HKLM\SYSTEM\CS1\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CS2\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: NameServer=208.67.220.220,208.67.222.222
HKLM\SYSTEM\CS3\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CS3\Services\Tcpip\..\{4AA13313-DAC0-4DFF-93A1-619D06C30BC8}: NameServer=208.67.220.220,208.67.222.222
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: NameServer=208.67.220.220,208.67.222.222
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: NameServer=208.67.220.220,208.67.222.222
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=93.188.166.105 93.188.161.105
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: NameServer=208.67.220.220,208.67.222.222


Scanning for wininet.dll infection


End

#12 rigel

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Posted 28 June 2009 - 08:34 PM

Thank you... now run the GMER scan

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 bob snelgrove

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Posted 28 June 2009 - 09:05 PM

Rigel

How do I disable AVG to run the next scan?

thx

bob

#14 rigel

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Posted 28 June 2009 - 09:07 PM

These are the instructions I have for the various versions.

AVG 7
Please open the AVG7 Control Center.

* Double-click on the "AVG Resident Shield" component (looks like this: ).
* Deselect the "Turn on AVG Resident Shield" checkmark and save the setting.
* When you need to enable the AVG Resident Shield, reopen the AVG Control Center.
* Double-click on the "AVG Resident Shield" component, select the "Turn on AVG Resident Shield" checkmark and save the setting.

AVG 8
Please open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar.

* Click on Tools.
* Select Advanced.
* In the left hand pane, scroll down to "Resident Shield".
* In the main pane, deselect the option to "Enable Resident Shield."
* To re-enable AVG 8, please select "Enable Resident Shield" again.

AVG 8.5
Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar.

* Click on Open AVG Interface.
* Double click on Resident Shield
* Deselect the option to "Enable Resident Shield."
* Save changes, and exit the application.
* To re-enable AVG 8.5, please select "Enable Resident Shield" again.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 bob snelgrove

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Posted 29 June 2009 - 08:02 AM

Gmer still running (not stalled) 16 hours!


bob




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