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Unable to do System Restore on XP Home


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14 replies to this topic

#1 LVY

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Posted 26 June 2009 - 06:49 AM

Hello,

After installing a copy of Office 2007 and having the Microsoft folder open each time I booted up my computer, I removed said program and still had folder opening on boot up. I renamed folder and that stopped that problem. Wanted to do a system restore and get message that I can't. Tried in safe mode also but won't restore. Thank you for helping me.

LV

Edited by boopme, 26 June 2009 - 11:19 AM.


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#2 boopme

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Posted 26 June 2009 - 11:23 AM

Hello, I do not think this is malware so I will first move this to the XP forum.
Which service pack is installed... SP3?
Have you tried using the "Last KNown good Configuration?"

Start your computer.
When you see the "Please select the operating system to start" message, press the F8 key.
When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.

Edited by boopme, 26 June 2009 - 11:24 AM.

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#3 LVY

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Posted 26 June 2009 - 01:55 PM

Thank you for helping me. I did as you said, but still cannot do a system restore. I also think there might be a registry entry that is suspicious as it is marked "default" but has no other information. I checked the registry after reading other help forums before getting to this one. I was using Avira anti-virus but switched as of 2 days ago to Microsoft Security Essentials. This problem came up with the Avira. I also have scanned with Malwarebytes' Anti-malware. It shows clear.

Thank you.
LV

#4 LVY

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Posted 27 June 2009 - 09:16 AM

Hello
If anyone could possibly help me to make System Restore work again I would greatly appreciate it.

Thanks in advance for any help.

LV

#5 joseibarra

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Posted 27 June 2009 - 09:46 AM

What exactly does the message "it can't" say?

Can you select a Restore Point, does it seem to restore and you get a message on reboot that nothing changed, etc., etc.

You also said you wanted to get System Restore to "work again". Does that mean it has worked in the past?

By posting the exact message(s) you think is/are a problem will get the best response, reduce the back and forth Q&A and perhaps keep you from just "trying" things.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#6 LVY

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Posted 27 June 2009 - 06:03 PM

Hello
Sorry for my confusing posts. My System Restore has always worked in the past. Now, when trying to perform a System Restore it runs and says it is restoring then upon reboot the message comes up that "Restoration Incomplete. Your Computer cannot be restored to: Monday, June 01, 2009, System Checkpoint. No Changes have been made to your computer. Choose another restore point. Restart System Restore." I have tried using other dates to run System Restore and all of them yield the same message.
If more information is needed please tell me.

Thank you.
LV

#7 boopme

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Posted 27 June 2009 - 06:36 PM

Are you running Service Pack 3 or another..

1. Click on Start and then Control Panel.

2. Click on the Performance and Maintenance link.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.

3. In the Performance and Maintenance window, click on the System Control Panel icon at the bottom of the window.

4. When the System Properties window opens it should default to the General tab. If not, choose it manually.

5. In the System: area of the General tab you'll find the operating system version and the service pack level. See the screen shot below for an idea of what you're looking for.


Are you running Symantec (Norton) Antivirus?
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#8 artinusa

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Posted 27 June 2009 - 06:41 PM

This worked for me Copy paste to Notepad and rename with suffic .vbs

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
"DisableConfig"=dword:00000000
"DisableSR"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoSaveSettings"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr]
"Type"=dword:00000002
"Start"=dword:00000000
"ErrorControl"=dword:00000001
"Tag"=dword:00000004
"ImagePath"=hex(2):53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,73,00,72,00,2e,00,73,00,79,00,73,\
00,00,00
"DisplayName"="System Restore Filter Driver"
"Group"="FSFilter System Recovery"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Parameters]
"FirstRun"=dword:00000000
"DontBackup"=dword:00000000
"MachineGuid"="{EAAFAEEC-4AFE-42BE-83D9-C12FDD4942A6}"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Enum]
"0"="Root\\LEGACY_SR\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
"DisableSR"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
"DisableConfig"=dword:00000000

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]

Use this file it worked for me..it must be saved as a VBS file just double click on it as a VBS file..

#9 boopme

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Posted 27 June 2009 - 07:01 PM

A suggestion has been made that involves modifying the registry. Modifying the registry can be dangerous (and can render your system unbootable) so it's advisable that you make a backup of the registry before proceeding.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
  • Go Here and download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Registry Modifications

For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 LVY

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Posted 27 June 2009 - 07:02 PM

Thank you Boopme. I do not use Norton. Used it maybe 3 or 4 years ago on this computer.

In answer to System info. XP, Home Edition, Version 2002, Service Pack 3.
By the way, I didn't get a "screen shot" that you mentioned on your last post, so I hope this is the correct info you asked for.

Thank You.

LV

Have not edited registry and I don't want to do that if there are other things to try first.

Edited by LVY, 27 June 2009 - 07:04 PM.


#11 boopme

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Posted 27 June 2009 - 08:29 PM

I am not saying that won't work, just to backup first. it should.
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#12 LVY

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Posted 28 June 2009 - 10:25 AM

Hello
I backed up my registry as directed with ERUNT. I then copied and pasted what artinusa said to do. Thank you BTW for that. I put it on my desktop and double clicked it to run. I got an error box that said:

Windows Script Host
Script: C:\Document and Settings\XXXXXXX\Desktop\Reg.VBS
Line: 1
Char: 18
Error: Expected End of Statement
Code: 800A0401
Source: Microsoft VBScript compilation Error.

I guess I did something incorrectly. I copied and pasted:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
"DisableConfig"=dword:00000000
"DisableSR"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoSaveSettings"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr]
"Type"=dword:00000002
"Start"=dword:00000000
"ErrorControl"=dword:00000001
"Tag"=dword:00000004
"ImagePath"=hex(2):53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,73,00,72,00,2e,00,73,00,79,00,73,\
00,00,00
"DisplayName"="System Restore Filter Driver"
"Group"="FSFilter System Recovery"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Parameters]
"FirstRun"=dword:00000000
"DontBackup"=dword:00000000
"MachineGuid"="{EAAFAEEC-4AFE-42BE-83D9-C12FDD4942A6}"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sr\Enum]
"0"="Root\\LEGACY_SR\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
"DisableSR"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
"DisableConfig"=dword:00000000

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalMachine\Software\Policies\Microsoft\Windows NT\SystemRestore]

Any more help is greatly appreciated.

LV

Edited by LVY, 28 June 2009 - 10:25 AM.


#13 joseibarra

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Posted 28 June 2009 - 10:56 AM

That is because it is not a VB (Visual Basic) script - it is a Windows registry export.

I have learned my lesson here about registry advice :thumbsup:

Remember my questions from before?

What exactly does the message "it can't" say?

Can you select a Restore Point, does it seem to restore and you get a message on reboot that nothing changed, etc., etc.

You also said you wanted to get System Restore to "work again". Does that mean it has worked in the past?

By posting the exact message(s) you think is/are a problem will get the best response, reduce the back and forth Q&A and perhaps keep you from just "trying" things.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#14 LVY

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Posted 28 June 2009 - 12:37 PM

My System Restore has always worked in the past years.

Now, when trying to perform a System Restore it runs and says it is restoring then upon reboot the message comes up that "Restoration Incomplete. Your Computer cannot be restored to: Monday, June 01, 2009, System Checkpoint. No Changes have been made to your computer. Choose another restore point. Restart System Restore."

I have tried using other dates to run System Restore and all of them yield the same message.

Yes, I can pick another Restore Point and the same thing happens, says it is restoring and then shuts down and reboots and I get the above underlined message again.

I don't have enough knowledge to know about the Registry and what those steps were about. I just know enough to make a mess of my computer evidently. It runs fast and smooth, just can't do the System Restore. I had installed and uninstalled shareware/freeware and wanted to clean it up.

Thanks for any help given.

LV

#15 joseibarra

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Posted 28 June 2009 - 02:42 PM

Okay, thanks.

And you are sure you are not running any Norton or Symantec software...

I am not through looking around yet, but some people have success doing their System Restore in Safe mode. It would seem to me that it should work in Normal mode, but it doesn't for some folks, so that would still be annoying to me - but it seems to get some people going.

Microsoft doesn't seem to mind the Safe Mode method and even suggests it Method 5 in this link:

http://support.microsoft.com/kb/302796/EN-US/

Maybe that is your "solution" until a better idea is found, or maybe that's just the way it is.


Another idea is to create a brand new Restore Point manually today and see if that will work. Maybe there is something wrong with your old ones or enough has changed (maybe in updates) that keep the old ones from working, but a brand new one created and restored under all the same conditions with the updates will work.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





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