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Multiple unrelated problems/terrible day...PLEASE HELP!


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#1 csice

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Posted 25 June 2009 - 07:26 PM

First of all, I have a Windows xp cd, but no key and I would just like to solve some very annoying issues.

First, I tried to get rid of Symantec antivirus, but it won't go away. I removed the program, but endpoint protection is still up and it still tries to perform scans. Meanwhile, I installed bitdefender because I though I was rid of Symantec, how do I get rid of it?

Second, a weird one, when I use google, while clicking on links, most of the time it will take me to a different link usually two times before it finally takes me to the correct site after clicking back and re-clicking the link.

Third, my keyboard is going awol. I have a Razer Lycosa with new firmware. All of a sudden, the keys often don't work. They also don't repeat when held. So yes, every time I need to capitalize something I have to hit shift and the key I wish to capitalize simultaneously, and it is getting worse and worse after about a week.

Lastly (I think and I hope), my Pioneer 115d drive won't recognize blank cd's or dvd's. I doubt it is the firmware, but I have downloaded the newest version, but I don't know what to do with the file, it looks like a rar file in a box. It is a self-extracting archive and it asks me where to extract, but I don't know where, and when I try it says "available target is not found". Anyways, any tips on why it won't recognize blank discs and how to fix it? I sincerely appreciate any and all help, as you can see...I need it. :thumbsup:

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#2 Budapest

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Posted 25 June 2009 - 07:56 PM

First run the Norton Removal Tool to get rid of any leftover bits of Norton.

Then run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 csice

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Posted 25 June 2009 - 08:52 PM

When I try to remove Endpoint Protection, I get this telling me the source could not be found etc. Posted Image

#4 Budapest

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Posted 25 June 2009 - 08:56 PM

Did you run the Norton Removal Tool?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 csice

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Posted 25 June 2009 - 08:58 PM

Yes, it tells me I have to remove it from the add/remove list, which yields the aforementioned results.

#6 Budapest

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Posted 25 June 2009 - 09:08 PM

See this:

http://service1.symantec.com/SUPPORT/ent-s...007073018014248
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 csice

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Posted 25 June 2009 - 09:27 PM

See this:

http://service1.symantec.com/SUPPORT/ent-s...007073018014248


Thanks for the effort, but that is the most complex thing I have ever seen, I would rather buy a new copy of XP.

#8 csice

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Posted 25 June 2009 - 09:38 PM

Also, malwarebytes won't open, nothing happens when I try, just a load icon for about a second.

#9 Budapest

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Posted 25 June 2009 - 09:55 PM

You can find out what your Windows Product Key is with this:

http://www.magicaljellybean.com/keyfinder/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 csice

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Posted 26 June 2009 - 01:58 PM

As far as Malwarebytes goes, I can't boot to safe mode to use it for some reason, I tap f8 with no results. I also heard you could do it by going to msconfig at the boot tab, but of course, I don't have that tab. Any suggestions?

#11 csice

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Posted 26 June 2009 - 04:45 PM

I still have that problem with Malwarebytes not opening and google getting hijacked, and updating the Pioneer 115d firmware and having it tell me target not found/the drive won't recognize blank disks.

#12 tenz

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Posted 26 June 2009 - 06:28 PM

Sounds like your infected from here, malware will block the running of removal tools and will hijack google, maybe you should start a new thread in the Am I Infected forum.often removing the malware will clear up a lot of other issues too!

#13 Orange Blossom

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Posted 26 June 2009 - 07:43 PM

To avoid confusion, I am closing this topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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