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PLEEAASSEE HELP! I have a virus I cannot delete. Trojan.Win32.Tdss.acdc


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#1 crissiq2

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Posted 25 June 2009 - 03:46 PM

Hello everyone!

I am new and I have a serious problem. I have a virus that I cannot delete. It is Trojan.Win32.Tdss.acdc
The current anti-spyware that I have will quarantine it and I will click on delete but it doesn't actually delete it. It is causing serious problems on my computer and I desperatley need some help in permanantly deleting it. If someone could please walk me through how to do so, it would be GREATLY appreciated. Thanx ahead of time!

Freaking out!
Crissiq2

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#2 Guest_The weatherman_*

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Posted 25 June 2009 - 06:09 PM

Moved from hjt to a more appropriate forum. TW

#3 Stang777

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Posted 25 June 2009 - 06:21 PM

Run a quick scan with Malwarebytes, let it remove anything that it finds and then copy the results from the scan and paste it into your next post.

It can be obtained for free from...

Malwarebytes.org

After you download it, update it then run the scan and post the results

#4 crissiq2

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Posted 25 June 2009 - 06:25 PM

thx for moving my question the weatherman. someone is responding already. :thumbsup:

#5 crissiq2

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Posted 25 June 2009 - 06:27 PM

THANX Stang777!!!! I will do that and post back. OMG finally some help...I have had this problem for so long now! :flowers: :thumbsup:

#6 Stang777

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Posted 25 June 2009 - 06:37 PM

You are very welcome :thumbsup:

I hope I can help, probably all I can do is point you in the direction of where to start, but you cannot get to the end of the problem without starting, lol

#7 boopme

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Posted 25 June 2009 - 06:48 PM

Hello you have potentially dangerous infection here. Please run these so we can see where we stand.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 crissiq2

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Posted 25 June 2009 - 07:35 PM

Sorry it took me so long to post back. I am having difficulty with Malewarebytes download. It dos NOT automatically launch after i have installed even though I ensured the box was checked to automatically launch. So i tried to open manually, but it will not open. I happen to have a log saved from HiJack??? will this do? Please continue to help me. I need to fix this and its driving me crazy. If the log from HiJackThis will do...do you want me to post it? Otherwise if I do need it to be Malwarebytes please help as it will not launch or open for some reason.

Thanx soooo much
Desperate
Crissiq2

#9 boopme

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Posted 25 June 2009 - 08:05 PM

Hi did you do this?
NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

How about SAS ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 crissiq2

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Posted 25 June 2009 - 08:20 PM

Hi,

yes i saved it to desktop as zztoy.exe cannot open and it does not launch automatically. You will probably laugh at me, not good yet with all the abbreviations...SAS? Thanx for your time.

#11 boopme

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Posted 25 June 2009 - 08:34 PM

Sorry my bad, SUPERAntiSpyware = SAS. Did you run these ?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 crissiq2

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Posted 25 June 2009 - 09:04 PM

i do not believe that i have...not really sure. However I have continued to try Malwarebytes by uninstalling and trying again. Its weird; for some reason it just wont open or launch...I click on it (on the desktop) and nothing happens. OMG this is crazy. Any help? Thk you,Thk you, Thk you. I thought i was somewhat ok (NOT GREAT) with comp's...i dont know why i cant open it.

Crissiq2 :thumbsup:

#13 boopme

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Posted 25 June 2009 - 09:08 PM

Ok,not a problem.. I'll keep with you.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


If you still can't run these or if you can next run Rootrepeal next anyway.
ROOTREPEAL

Next Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 crissiq2

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Posted 25 June 2009 - 09:31 PM

this is crazy...i have downloaded both programs and when i go to open and install super i get an error message (you know-send report or dont send report) I have downloaded many things and now that i am getting some help i cant download the programs that you need of me. Im Soooo Sorry.

Dunno what to do :thumbsup:

#15 boopme

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Posted 25 June 2009 - 10:02 PM

Ok try the rootrepeal.. If still no joy.. TRY opening SAS or MBAM again insafe mode

Now reboot into Safe Mode:
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Now try to run the applications.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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