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Virus/Spyware Removal (Issues)


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#1 konioni

konioni

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Posted 25 June 2009 - 12:48 AM

I am not sure if I posted in the right are, so feel free to redirect me.

I was given a Dell Vostro 1510 laptop with Windows Vista Basic originally loaded on it but Windows XP SP3 installed via the computers company.

The user advised he could'nt open anything, I booted the computer, any double click on an icon would load a window then disapear, I removed the hard drive and placed it into a HP DV9000 and scanned with AVG, AVG removed several trojons along with various other objects (258 total objects), 48 appeared on the 2nd scan. I scanned with SpyBot Search and Destroy as well as AdAware (All up to date on the HP). I scanned with all these until I was not recieving any other faults.

I placed the hard drive back into the original computer, did a start up scan removing 78 objects, scanned AVG. I downloaded AdAware onto the computer, it installed fine, and does a basic scan but will not update, I recieve some issue about a data connection in a standard windows error window. It will not allow me to install SpyBot as I recieve the same message.

I scan with AdAware (Just the basic non update definitions)
I scan with AVG (Up to date)
I do this until I find NO issues. I attempt to access Windows Update and I am redirected to Google 90% of the time, even typing to URL in the browser redirects me to Google. I can access certian sites, however it seems any site, trusted or security related sites I am redirected.

I scan with AVG removing a few errors, this happens over and over again. I seem to be missing something,

Any thoughts or Ideas?

If I need to post screen shots or further explain a part of this (as it is confusing) please let me know.

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#2 Budapest

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Posted 25 June 2009 - 01:13 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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