Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Greetings, my computer completely froze


  • Please log in to reply
5 replies to this topic

#1 computerfix

computerfix

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:20 AM

Posted 25 June 2009 - 12:40 AM

Hello all, this is my first time posting here, and I'm starting right away with my question.

I'm running windows XP with online armor and the computer froze all of a sudden completely and upon reboot was running quite slow. I did a few system restores, one to a single day ago and the other to more than that, the latter of which seems to have worked for the most part. However I'm still worried that whatever got onto the computer is still there as the first restore (to a day ago) left the computer still being really slow and whatnot...so, please help. I'll post the logs I need to but forgive me if there's a sticky on that already (I must have missed it).

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:20 PM

Posted 25 June 2009 - 01:12 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 computerfix

computerfix
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:20 AM

Posted 25 June 2009 - 01:40 AM

Just the one scan, huh, that was easy, but it didn't turn anything up and I fear something may be there still..Also, I forgot firefox stopped being able to connect to the internet (this was before the freeze though) and still cant.
Heres the log

Malwarebytes' Anti-Malware 1.38
Database version: 2332
Windows 5.1.2600 Service Pack 3

6/25/2009 2:36:57 AM
mbam-log-2009-06-25 (02-36-57).txt

Scan type: Quick Scan
Objects scanned: 115978
Time elapsed: 6 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Edited by computerfix, 25 June 2009 - 01:42 AM.


#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:20 PM

Posted 25 June 2009 - 01:49 AM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 computerfix

computerfix
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:20 AM

Posted 25 June 2009 - 10:11 AM

Alright, did that and still no connection with firefox.

Since the topic was moved I don't know if any restating needs to be done so: I'm running XP with online armor, was on the internet and computer completely froze, upon reboot it was very very slow. I tried running in last known good configuration which didn't really help, but now before the windows loading screen I get a black screen with a white dashed line near the bottom that fills in to be a solid white line.
I did one system restore and it was still slow, I did another and it seems to be fine, but I'm wary since the first restore didn't seem to work, and things seem to still be a little slow. Also, days before the computer froze, firefox stopped being able to connect to the internet.

I did a superantisypware scan as well and it found only 2 tracking cookies

Edited by computerfix, 25 June 2009 - 12:30 PM.


#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:20 PM

Posted 25 June 2009 - 04:38 PM

Try these two fixes:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html

If that doesn't solve the internet connection problem try this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/

And if that doesn't work I would try reinstalling Firefox.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users