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diagnosing source of stop error 0x0000008e


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#1 bananafloss

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Posted 24 June 2009 - 07:57 PM

I have an HP Pavillion a1640n and XP SP3. After trying to deal with a malware problems (Antivirus System Pro) using Anti-malware by Malwarebytes, I have been unable to get XP to fully load.

1) I repeatedly received a stop error 0x0000008E after the "login" phase of the process (sometimes after all of my desktop icons appear and various app icons start to appear in bottom right, sometimes before that). The computer locks up in the blue screen, and only shuts down if I pull the plug.

2) The computer works in Safemode, so I rescanned with Anti-malware, and found only one threat: Rootkit.agent. After attempting to remove, I am told that it is removed. But when I rescan, it is there again.

I continue to receive the 8E stop error if I try to reboot in normal mode.

3) I tried pulling the RAM cards one by one, but to no avail.

I read on the site that it would be useful to read the memory dump (and I located the .dmp files), but when I try to install Windows debugging tools, I am told something like "administrator will not allow" me to do that. It's my home computer, so I am the adminstrator. I logged on as "administrator" and via my regular user settings and receive the same message.

So I'm kind of stuck. Any help would be appreciated.

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#2 Budapest

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Posted 24 June 2009 - 08:00 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 bananafloss

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Posted 25 June 2009 - 12:17 PM

After completing the recommended actions above, my system automatically ran CHDSK on reboot. Received the same error when booting in normal mode. (Hope it was ok to try tht before reverting to safe mode again.)

Here is the requested log.

63329BDCd01\SmitfraudFix\Process.exe;C:\Documents and Settings\Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\kv3g7cpv.default\Cache\63329BD;Tool.Prockill;;
63329BDCd01\SmitfraudFix\restart.exe;C:\Documents and Settings\Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\kv3g7cpv.default\Cache\63329BD;Tool.ShutDown.14;;
63329BDCd01;C:\Documents and Settings\Administrator\Local Settings\Application Data\Mozilla\Firefox\Profiles\kv3g7cpv.default\Cache;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\HP_Administrator\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\HP_Administrator\Desktop\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
Process.exe;C:\Documents and Settings\HP_Administrator\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\HP_Administrator\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
KillWind.exe;C:\hp\bin;Tool.ProcessKill;Incurable.Moved.;
SlgClientServicesRedists.exe\data002;C:\Program Files\HP Games\Cake Mania\SlgClientServicesRedists.exe;Adware.SpywareStorm;;
SlgClientServicesRedists.exe;C:\Program Files\HP Games\Cake Mania;Archive contains infected objects;Moved.;
Process.exe;C:\Program Files\Mozilla Firefox\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Program Files\Mozilla Firefox\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
inetchk.exe;C:\Program Files\music_now;Trojan.Click.2093;Deleted.;
AOLCINST.EXE\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH\AOLCINST.EXE;Adware.Gdown;;
AOLCINST.EXE;C:\Program Files\Online Services\Aol\United States\AOL90\COMPS\COACH;Archive contains infected objects;Moved.;
Process.exe;C:\WINDOWS\system32;Tool.Prockill;Incurable.Moved.;
cakemania-setup.exe/data030\data002;D:\I386\APPS\APP01535\src\install\Worldwide-MediaCenter\games\cakemania-setup.exe/data030;Adware.SpywareStorm;;
data030;D:\I386\APPS\APP01535\src\install\Worldwide-MediaCenter\games;Archive contains infected objects;;
cakemania-setup.exe;D:\I386\APPS\APP01535\src\install\Worldwide-MediaCenter\games;Archive contains infected objects;Moved.;

#4 Budapest

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Posted 25 June 2009 - 05:00 PM

Tru running this scan in Safe Mode:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 bananafloss

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Posted 26 June 2009 - 08:04 AM

Alas, that did not work. The software found no trojans.

#6 bananafloss

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Posted 27 June 2009 - 05:10 PM

I find that ANti-Malware finds a Rootkit.Agent trojan with a filename str.sys in my WIndows\Win32\drivers folder.
The software says it successfully removes it, but it does not.
I tried to delete the file manually, but it appears on reboot, but it is now back.

If it matters, when I get the 0x0000008E error, it suggests turning off shadowing on the BIOS. BUt when I go into the editor, I can find no editable topic that controls shadowing (My computer is an HP Pavillion a1640n, and it has Phoenix BIOS 6.0.)

#7 Budapest

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Posted 27 June 2009 - 05:49 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 bananafloss

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Posted 28 June 2009 - 09:06 AM

Check disk executed fine.

When I rebooted in normal mode the first time, I got further into the process than previously. I got past the log in screen, my desktop icons appeared, and it loaded (I think) all of the start up items (at least what I can observe from the icons in lower right corner of the screen.

I then received a message box telling me that windows had recovered from a serious error. It was there for about 20-30 seconds, but then I got the same old BSOD with the E8 stop error. I spent some time looking for a pencil and a piece of paper, so I did not read the message as carefully as I might have if I had to commit it to memory.

I did not get a chance to write down specifics of the message box, but at the top there was an error code (The sequence of numbers here was somewhat like the stop error info, but which I mean that it seemed like the codes were all 8 digit). I did remember the first numbers: 1000008E. Near the end of this message, there were two hyperlinks. One requested that I click it to get more technical details about the nature of the failure. I don' t remember the other one.

I've rebooted a couple of time (and rerun the disk check once) but cannot get this far into the startup again.

Edited by bananafloss, 28 June 2009 - 09:07 AM.


#9 Budapest

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Posted 28 June 2009 - 05:11 PM

I think the next step is a repair install:

How to Perform a Windows XP Repair Install
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#10 bananafloss

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Posted 28 June 2009 - 09:08 PM

So I follow those instructions. I boot from the CD, and a blue screen with "windows setup" in upper left telling me that it is loading a few files (it sounds like they are coming of the CD).
Then it says windows is starting and, then I get a different BSOD stop error:

0x0000007B (0XF78D663C, 0xC0000034, 0x00000000, 0x00000000.

I try to rerun, and I get the message: Windows could not start because the following file is missing or corrupt:
c:\windowsystem32\hal.dll
then is reboots.

On reboot a third time, it goes back to the BSOD stop error.

#11 Budapest

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Posted 28 June 2009 - 09:14 PM

If that didn't work I think the next step is a complete reinstall. Is there any important data on the hard drive that you want?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#12 bananafloss

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Posted 28 June 2009 - 10:46 PM

I just did a backup up on an external hard drive.

#13 Budapest

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Posted 28 June 2009 - 10:49 PM

In that case I would go for a clean install, which will wipe the hard drive and reinstall Windows:

http://michaelstevenstech.com/cleanxpinstall.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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