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IE Popups even though IE is disabled


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#1 Sylver

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Posted 24 June 2009 - 06:48 PM

A while back my wife's comp was heavily infected and we got it all cleaned up. I left trendmicro running on it, along with occasional MBAM swipes and things were going ok.

Last week she told me that she has been getting lots of popups. I tried running MBAM and it failed to complete. So I ran it in safe mode and it found some stuff and cleaned it up. I also swapped from Trendmicro to Avast, and I thought I cleaned it up pretty good.

Even though she has Internet Explorer disabled and is using firefox, she is getting random popups through internet explorer. I haven't found anything else through new scans of MBAM or Avast.

Any clues?

THanks!

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#2 Elise

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Posted 28 June 2009 - 03:30 AM

Hello Sylver and :thumbsup: to the BleepingComputer AII forum!

Lets see if we can run SuperAntispyware.

First we have to run ATF-cleaner. If you have Windows Vista, please skip this step, since ATF cleaner will not work on Vista.

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

SUPERANTISPYWARE
------------------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


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#3 Sylver

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Posted 28 June 2009 - 08:58 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/27/2009 at 10:27 PM

Application Version : 4.26.1006

Core Rules Database Version : 3959
Trace Rules Database Version: 1901

Scan type : Complete Scan
Total Scan Time : 02:10:06

Memory items scanned : 237
Memory threats detected : 0
Registry items scanned : 5308
Registry threats detected : 0
File items scanned : 82741
File threats detected : 1

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSOSVD.DAT

#4 Elise

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Posted 28 June 2009 - 11:19 AM

Hi Sylver, that was one detection I'd rather not see there :thumbsup: This may be a sign of a rootkit. To see if there is more of it, lets do another scan. Make sure you run ATF-cleaner before doing so, since this scan can take some time.

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#5 Sylver

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Posted 28 June 2009 - 11:05 PM

A0016930.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.Fakealert.4405;Deleted.;
A0016932.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.DownLoad.6032;Deleted.;
A0016933.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.Packed.365;Incurable.Moved.;
A0016934.sys;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;BackDoor.Tdss.29;Deleted.;
A0016935.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.Packed.365;Incurable.Moved.;
A0016936.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.Packed.365;Incurable.Moved.;
A0016937.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP128;Trojan.Packed.365;Incurable.Moved.;
Josh Groban - I Can Go The Distance .mp3;F:\Lime Wire;Trojan.WMALoader;Cured.;
phone is ringing wonderpets.mp3;F:\Lime Wire;Trojan.WMALoader;Cured.;

#6 Elise

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Posted 29 June 2009 - 01:30 AM

Hello Sylver, this scan neither came up with a lot, most were remains of earlier cleaned infections. Please note the following. Please let me know in your next reply how everything is going (after the steps below).

P2P WARNING
-------------------
Going over your logs I noticed that you have Limewire installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall Limewire, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Please let me know in your next reply how everything is going. Still popups?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Sylver

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Posted 29 June 2009 - 10:19 AM

I checked with my wife as she is doing the scan while I'm at work. She said that it stopped at 5% for an hour so she restarted it. I checked back with and she said it's at 3%. She mentioned it noted 2 items the first time. She's a bit concerned about it stopping for so long. Normal?

I already removed limewire after I saw it :thumbsup:.

#8 Elise

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Posted 29 June 2009 - 10:32 AM

Does the scanner seem to scan something? I see your SAS scan also took more than 2 hours, so its possible you have quite some files on your system.
If it just wont work, please post back.

regards, Elise


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#9 Sylver

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Posted 29 June 2009 - 04:30 PM

C:\WINDOWS\system32\drivers\etc\hosts Win32/Qhost trojan cleaned by deleting - quarantined

So far she hasn't indicated any more popups.

Edited by Sylver, 29 June 2009 - 04:37 PM.


#10 Elise

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Posted 30 June 2009 - 02:12 AM

Hi Sylver, that looks better, however, I would like to check two things.

First we have to enable hidden files and folders

SHOW HIDDEN FILES AND FOLDERS
-------------------------------------------------
Go to Start > My Computer
Go to Tools > Folder Options
Click on the View tab
Untick the following:
  • Hide extensions for known file types
  • Hide protected operating system files (Recommended)
You will get a message warning you about showing protected operating system files, click Yes
Make sure this option is selected:
  • Show hidden files and folders
Click Apply and then click OK

Now, click start > run and in the box that pops up, copy/paste C:\WINDOWS\system32\drivers\etc\ and press enter.
A folder will open up, please tell me if this folder contains the following file: hosts.

UPLOAD A FILE
--------------------
We need to check a file. Please click this link VirusTotal

When the page has finished loading, click the Choose file button and navigate to the following file and click Send file.

C:\windows\system32\svchost.exe

If you get the message that the file has already been scanned before, please click Reanalyse file now.
Please post back the results of the scan in your next post.


PLEASE NOTE THE FOLLOWING

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

We found only rests of this infection, but I would still like you to consider the following.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.


In your next reply, please tell me if you found the hosts file in the folder I asked you to open and post the results of the VirusTotal scan. Please tell me if you have any problems left with your computer.

regards, Elise


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#11 Sylver

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Posted 30 June 2009 - 07:23 PM

The file "hosts" was not present.

lmhosts was, but not host.

report:

Antivirus Version Last Update Result
a-squared 4.5.0.18 2009.06.30 -
AhnLab-V3 5.0.0.2 2009.06.30 -
AntiVir 7.9.0.199 2009.06.30 -
Antiy-AVL 2.0.3.1 2009.06.30 -
Authentium 5.1.2.4 2009.06.29 -
Avast 4.8.1335.0 2009.06.30 -
AVG 8.5.0.339 2009.06.30 -
BitDefender 7.2 2009.06.30 -
CAT-QuickHeal 10.00 2009.06.29 -
ClamAV 0.94.1 2009.06.30 -
Comodo 1512 2009.06.30 -
DrWeb 5.0.0.12182 2009.06.30 -
eSafe 7.0.17.0 2009.06.29 -
eTrust-Vet 31.6.6590 2009.06.30 -
F-Prot 4.4.4.56 2009.06.29 -
F-Secure 8.0.14470.0 2009.06.30 -
Fortinet 3.117.0.0 2009.06.30 -
GData 19 2009.06.30 -
Ikarus T3.1.1.64.0 2009.06.30 -
Jiangmin 11.0.706 2009.06.30 -
K7AntiVirus 7.10.768 2009.06.19 -
Kaspersky 7.0.0.125 2009.06.30 -
McAfee 5662 2009.06.30 -
McAfee+Artemis 5662 2009.06.30 -
McAfee-GW-Edition 6.7.6 2009.06.30 -
Microsoft 1.4803 2009.06.30 -
NOD32 4201 2009.06.30 -
Norman 6.01.09 2009.06.30 -
nProtect 2009.1.8.0 2009.06.30 -
Panda 10.0.0.14 2009.06.30 -
PCTools 4.4.2.0 2009.06.30 -
Prevx 3.0 2009.06.30 -
Rising 21.36.14.00 2009.06.30 -
Sophos 4.43.0 2009.06.30 -
Sunbelt 3.2.1858.2 2009.06.30 -
Symantec 1.4.4.12 2009.06.30 -
TheHacker 6.3.4.3.358 2009.06.30 -
TrendMicro 8.950.0.1094 2009.06.30 -
VBA32 3.12.10.7 2009.06.30 -
ViRobot 2009.6.30.1812 2009.06.30 -
VirusBuster 4.6.5.0 2009.06.29 -
Additional information
File size: 14336 bytes
MD5...: 27c6d03bcdb8cfeb96b716f3d8be3e18
SHA1..: 49083ae3725a0488e0a8fbbe1335c745f70c4667
SHA256: 2910ebc692d833d949bfd56059e8106d324a276d5f165f874f3fb1b6c613cdd5
ssdeep: 384:IDvi+JmG6yqlCRaJt4RHS5LutGJae7g9VJnpWCNJbW:INcG6xlCRaJKGOA7S
HJ

PEiD..: -
TrID..: File type identification
Win32 Executable Generic (42.3%)
Win32 Dynamic Link Library (generic) (37.6%)
Generic Win/DOS Executable (9.9%)
DOS Executable Generic (9.9%)
Autodesk FLIC Image File (extensions: flc, fli, cel) (0.0%)
PEInfo: PE Structure information

( base data )
entrypointaddress.: 0x2509
timedatestamp.....: 0x48025bc0 (Sun Apr 13 19:15:12 2008)
machinetype.......: 0x14c (I386)

( 3 sections )
name viradd virsiz rawdsiz ntrpy md5
.text 0x1000 0x2c00 0x2c00 6.29 f6589e1ed3da6afefb0b4294d9ff7f2e
.data 0x4000 0x210 0x200 1.62 cbd504e46c836e09e8faabdcfbabaec2
.rsrc 0x5000 0x408 0x600 2.51 dcede0c303bbb48c6875eb64477e5882

( 4 imports )
> ADVAPI32.dll: RegQueryValueExW, SetSecurityDescriptorDacl, SetEntriesInAclW, SetSecurityDescriptorGroup, SetSecurityDescriptorOwner, InitializeSecurityDescriptor, GetTokenInformation, OpenProcessToken, OpenThreadToken, SetServiceStatus, RegisterServiceCtrlHandlerW, RegCloseKey, RegOpenKeyExW, StartServiceCtrlDispatcherW
> KERNEL32.dll: HeapFree, GetLastError, WideCharToMultiByte, lstrlenW, LocalFree, GetCurrentProcess, GetCurrentThread, GetProcAddress, LoadLibraryExW, LeaveCriticalSection, HeapAlloc, EnterCriticalSection, LCMapStringW, FreeLibrary, lstrcpyW, ExpandEnvironmentStringsW, lstrcmpiW, ExitProcess, GetCommandLineW, InitializeCriticalSection, GetProcessHeap, SetErrorMode, SetUnhandledExceptionFilter, RegisterWaitForSingleObject, InterlockedCompareExchange, LoadLibraryA, QueryPerformanceCounter, GetTickCount, GetCurrentThreadId, GetCurrentProcessId, GetSystemTimeAsFileTime, TerminateProcess, UnhandledExceptionFilter, LocalAlloc, lstrcmpW, DelayLoadFailureHook
> ntdll.dll: NtQuerySecurityObject, RtlFreeHeap, NtOpenKey, wcscat, wcscpy, RtlAllocateHeap, RtlCompareUnicodeString, RtlInitUnicodeString, RtlInitializeSid, RtlLengthRequiredSid, RtlSubAuthoritySid, NtClose, RtlSubAuthorityCountSid, RtlGetDaclSecurityDescriptor, RtlQueryInformationAcl, RtlGetAce, RtlImageNtHeader, wcslen, RtlUnhandledExceptionFilter, RtlCopySid
> RPCRT4.dll: RpcServerUnregisterIfEx, RpcMgmtWaitServerListen, RpcMgmtSetServerStackSize, RpcServerUnregisterIf, RpcServerListen, RpcServerUseProtseqEpW, RpcServerRegisterIf, I_RpcMapWin32Status, RpcMgmtStopServerListening

( 0 exports )

PDFiD.: -
RDS...: NSRL Reference Data Set
-
ThreatExpert info: <a href='http://www.threatexpert.com/report.aspx?md5=27c6d03bcdb8cfeb96b716f3d8be3e18' target='_blank'>http://www.threatexpert.com/report.aspx?md5=27c6d03bcdb8cfeb96b716f3d8be3e18</a>

#12 Elise

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Posted 01 July 2009 - 06:11 AM

Hi Sylver, looks good so far. Just one little thing, we need to put your hostsfile back.

Please download HostsXpert 4.2
  • Extract (unzip) HostsXpert.zip to a permanent folder on your hard drive such as C:\HostsXpert
  • Double-click HostsXpert.exe to run the program.
  • You will be prompted that there is no hosts file. Click yes to create a new hosts file..
  • Click "Make Read Only".
  • Click the X to exit the program.
-- Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

Please tell me how everything is going now.

The last thing I want you to do is to update MBAM and to run a full scan in Normal mode. Please post the results of that.

regards, Elise


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#13 Sylver

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Posted 01 July 2009 - 06:30 PM

Malwarebytes' Anti-Malware 1.38
Database version: 2360
Windows 5.1.2600 Service Pack 3

7/1/2009 6:16:26 PM
mbam-log-2009-07-01 (18-16-26).txt

Scan type: Full Scan (C:\|F:\|G:\|)
Objects scanned: 401534
Time elapsed: 2 hour(s), 55 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{202550a8-7a33-4bca-9586-051d24ddbf8f}\RP127\A0016715.dll (Adware.Mirar) -> Quarantined and deleted successfully.
c:\system volume information\_restore{202550a8-7a33-4bca-9586-051d24ddbf8f}\RP127\A0016717.exe (Adware.PlayMP3z) -> Quarantined and deleted successfully.


edit: ran it a 2nd time after reboot and found nothing.

Edited by Sylver, 01 July 2009 - 10:18 PM.


#14 Elise

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Posted 02 July 2009 - 01:17 AM

Hi Sylver, looks good so far!

Any other remaining problems?

regards, Elise


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#15 Sylver

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Posted 02 July 2009 - 02:06 AM

Seems to be working faster and haven't had any more popups.

THanks!




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