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Computer Virus need help asap


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#1 shorti3232

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Posted 24 June 2009 - 02:48 PM

ok well yesterday i got a virus. i have had people tell me to download stuff but it seems like its still here. is there a way to get rid of it completely? im 16 so i cant spend anymoney and i cant tell my parents or they will kill me >.<* so can someone please help me. i need a way to get rid of it. i have MacFee security and i know it sucks but my mom bought it so i had no choice. and the day i got the virus i deleted stuff and i accidently deleted the System Restore points. is there a way to make on that goes back like 2 days ago or something? plz help me im despereate :thumbsup: plz plz plz help me!! thanks in advance

Edited by The weatherman, 24 June 2009 - 02:49 PM.
Moved from XP to a more appropriate forum. TW


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#2 boopme

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Posted 24 June 2009 - 03:15 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it. Follow my instructions and you won't spend a penny.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 boopme

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Posted 25 June 2009 - 09:38 AM

Via your PM..
ROOTREPEAL

Next Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 boopme

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Posted 25 June 2009 - 02:39 PM

From PM...
ROOTREPEAL AD, 2007-2009
==================================================
Scan Time: 2009/06/25 10:59
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_nvata.sys
Image Path: E:\windows\System32\Drivers\dump_nvata.sys
Address: 0xAE892000 Size: 102400 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: E:\windows\System32\Drivers\dump_WMILIB.SYS
Address: 0xB05BB000 Size: 8192 File Visible: No Signed: -
Status: -

Name: MSIVXmnehowxbcrouhvagrknaiuahnkxjlarh.sys
Image Path: E:\windows\system32\drivers\MSIVXmnehowxbcrouhvagrknaiuahnkxjlarh.sys
Address: 0xAEB16000 Size: 188416 File Visible: - Signed: -
Status: Hidden from Windows API!

Name: rootrepeal.sys
Image Path: E:\windows\system32\drivers\rootrepeal.sys
Address: 0xAA466000 Size: 49152 File Visible: No Signed: -
Status: -

Stealth Objects
-------------------
Object: Hidden Module [Name: MSIVXkotquuwvpcpaqlswonndcpvqdpqnlvou.dll]
Process: svchost.exe (PID: 952) Address: 0x10000000 Size: 57344

Object: Hidden Module [Name: MSIVXhdkucsfdlrqoflxxxjoaryediprhjmtp.dll]
Process: firefox.exe (PID: 212) Address: 0x10000000 Size: 237568

Hidden Services
-------------------
Service Name: MSIVXserv.sys
Image Path: E:\windows\system32\drivers\MSIVXmnehowxbcrouhvagrknaiuahnkxjlarh.sys

==EOF==
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 boopme

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Posted 25 June 2009 - 02:40 PM

Now the next step...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:

E:\windows\system32\drivers\MSIVXmnehowxbcrouhvagrknaiuahnkxjlarh.sys

Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.



Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 boopme

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Posted 25 June 2009 - 05:42 PM

hi got it to work finally heres the log

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

6/25/2009 2:11:22 PM
mbam-log-2009-06-25 (14-11-22).txt

Scan type: Quick Scan
Objects scanned: 96821
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Adware.Ascentive) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\e:\WINDOWS\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{7c534b4a-534c-4157-b0a8-a8b4cfee818b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{7c534b4a-534c-4157-b0a8-a8b4cfee818b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{7c534b4a-534c-4157-b0a8-a8b4cfee818b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.229,85.255.112.140 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
e:\WINDOWS\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
e:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
E:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Quarantined and deleted successfully.
e:\WINDOWS\system32\MSIVXhdkucsfdlrqoflxxxjoaryediprhjmtp.dll (Trojan.Agent) -> Quarantined and deleted successfully.
e:\WINDOWS\system32\MSIVXkotquuwvpcpaqlswonndcpvqdpqnlvou.dll (Trojan.Agent) -> Quarantined and deleted successfully.
e:\WINDOWS\system32\drivers\MSIVXmnehowxbcrouhvagrknaiuahnkxjlarh.sys (Trojan.Agent) -> Quarantined and deleted successfully.


ok well the Mbam i sent you was un updated but i updated it and rescanned and nothing came up so i dont feel like i need to send you it. also i was going threw the Mbam and i saw the quarantine tab clicked it and there are 13 things in there, so do i delete them or keep them in there?if you could let me know that would be awesome and thank you soo much for all the help your a life saver

Edited by boopme, 25 June 2009 - 05:44 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

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Posted 25 June 2009 - 05:46 PM

Hello I keep putting your PM's gere as it is easier for me to follow.

Yes you can delete all thi=ose.
How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 boopme

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Posted 25 June 2009 - 07:16 PM

As per your PM.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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