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Browser Search Engines Disabled [Moved]


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8 replies to this topic

#1 rpoy

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Posted 24 June 2009 - 01:55 PM

Hi!

I have a couple of computers that seem to have the same virusy problem. When I fire up a browser and try to go to any search engine it will not load the page.

I checked the Host file and it only had the standard entry. I tried HiJackThis and the DDS but I didn't see anything obvious.

Any thoughts would be great!

Thanks

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#2 Orange Blossom

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Posted 24 June 2009 - 08:09 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 25 June 2009 - 09:46 PM

Welcome to BC


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 rpoy

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Posted 26 June 2009 - 10:54 AM

Hi!

I ran the program and unfortunately it did not fix the problem. There were a number of errors it found and removed. Unless you see something real simple I might just rebuild the OS since the time to debug and the time to rebuild might be about the same - What do you think??

Here is the dump:
Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

6/26/2009 10:30:10 AM
mbam-log-2009-06-26 (10-30-10).txt

Scan type: Quick Scan
Objects scanned: 96178
Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{38a7c9da-8db7-4d0f-a7b1-c4b1a305bddb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8d292ec0-6792-4a38-82ed-73a087e41ba6} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{98635087-3f5d-418f-990c-b1efe0797a3b} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7370f91f-6994-4595-9949-601fa2261c8d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4e7bd74f-2b8d-469e-defa-eb76b1d5fa7d} (Adware.BetterInternet) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\SelectRebates (Adware.SelectRebates) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\selectrebates\SelectRebatesDownload.exe (Adware.SelectRebates) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\silc_dll.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\LDPackage.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
c:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
c:\WINDOWS\ro122366.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\ro122390.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\ro122458.dat (Worm.KoobFace) -> Quarantined and deleted successfully.


Thank you very much for your help!!

#5 garmanma

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Posted 26 June 2009 - 06:12 PM

Unless you see something real simple I might just rebuild the OS since the time to debug and the time to rebuild might be about the same - What do you think??


Too early to tell, we need to do a few more scans. It's up to you

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 rpoy

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Posted 27 June 2009 - 05:15 PM

Hi Mark!

Thanks for your help! I ran every thing you requested and only found 1 threat. But here is something interesting. I brought the computers home and set it up on my network and everything works fine! I'm not sure why it's not working in the work environment. I'll try resetting the router tomorrow and bring in my laptop to see if that works. Do you have any other ideas??

Thanks!

Randy


Scan results:

Malwarebytes' Anti-Malware 1.38
 Database version: 2343
 Windows 5.1.2600 Service Pack 3
 
 6/27/2009 2:09:28 PM
 mbam-log-2009-06-27 (14-09-28).txt
 
 Scan type: Full Scan (C:\|)
 Objects scanned: 172482
 Time elapsed: 45 minute(s), 25 second(s)
 
 Memory Processes Infected: 0
 Memory Modules Infected: 0
 Registry Keys Infected: 0
 Registry Values Infected: 0
 Registry Data Items Infected: 0
 Folders Infected: 0
 Files Infected: 0
 
 Memory Processes Infected:
 (No malicious items detected)
 
 Memory Modules Infected:
 (No malicious items detected)
 
 Registry Keys Infected:
 (No malicious items detected)
 
 Registry Values Infected:
 (No malicious items detected)
 
 Registry Data Items Infected:
 (No malicious items detected)
 
 Folders Infected:
 (No malicious items detected)
 
 Files Infected:
 (No malicious items detected)


SUPERAntiSpyware Scan Log
 http://www.superantispyware.com
 
 Generated 06/27/2009 at 04:05 PM
 
 Application Version : 4.26.1006
 
 Core Rules Database Version : 3959
 Trace Rules Database Version: 1901
 
 Scan type	   : Complete Scan
 Total Scan Time : 01:25:35
 
 Memory items scanned	  : 210
 Memory threats detected   : 0
 Registry items scanned	: 6350
 Registry threats detected : 1
 File items scanned		: 27982
 File threats detected	 : 0
 
 Adware.CouponBar
	 HKU\S-1-5-21-2421255808-4015404810-969843594-1007\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{5BED3930-2E9E-76D8-BACC-80DF2188D455}


#7 garmanma

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Posted 27 June 2009 - 07:59 PM

When you reset the router, give it a good strong password (then write it down some where so it doesn't get lost)
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 rpoy

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Posted 28 June 2009 - 05:32 PM

I'm at a loss here. It looks like its a problem with something on the computer again. I reset the router (a business class dsl router - includes the modem). I still was not able to connect to any search engine. But I could ping them and if I booted in safe mode with internet I was able to access google.com. I also brought a laptop to the work environment and was able to connect to the search engines just fine. There must be something that uses the IP address a trigger.

Any other ideas?

#9 garmanma

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Posted 29 June 2009 - 05:19 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
-------------------

Try SmitfraudFix
Here;s a link for the full tutorial
http://www.bleepingcomputer.com/virus-remo...se-smitfraudfix
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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