Also try to write down what is detected. That way there is something to go on if you cannot complete a scan or get a log.
If you cannot use or complete a scan in normal mode, then try performing a Quick Scan
in "safe mode
Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness
for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended
so it does not limit the abilities of MBAM but in some cases, there is no alternative but to do a scan in safe mode.