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Deadly Virus!


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#1 varunyadav2002

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Posted 24 June 2009 - 03:25 AM

Hey guys I know I am new to this forum and I just wanted to say hello! I needed some help to get rid of a very very very pesky virus/demon from hell. I even cleaned up my hard drive and re-installed everything, it still didn't go away. It's the virus that uses the system file wiawow32.sys, installs some antivirus software that i cant uninstall, opens windows automatically, changes my desktop to something that says your computer might be infected with a virus so you should protect yourself, its just really ridiculous. And, it doesnt allow some applications to run properly.

I know the gurus on this forum can help me a lot because you guys deal with this stuff everyday. But thanks guys for taking the time out of your schedule to help me out with a problem that is obviously my fault. But, I promise you I did not download any .exe files and opened them, did not go to any site and click yes on the offers, I am pretty good at stayin away from the stuff and I even have chrome running to warn me of anything that could be harmful, this is the first where I don't even know where it came from.

So what should I do first because I even tried installing hijackthis in safe mode, it doesnt install.
I am running Windows XP Professional on this comp.

Thanks guys and the help is greatly appreciated.

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#2 boopme

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Posted 24 June 2009 - 02:29 PM

Hello and welcome can you run these 2 apps?
run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#3 varunyadav2002

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Posted 25 June 2009 - 12:14 AM

Hey,

So it was worse than I imagined. I tried to open my regular files like firefox.exe, it won't let me open any executable files while I am in normal mode in Windows XP. It displays the error message that "firefox.exe" might be infected and is unable to open the program. This is happening with every one of my programs even if I press CTRL+ALT+DEL to open up my system manager window, it doesnt allow me to open it. Then I went into safe mode with networking, and downloaded the two files you told me to download, now ATF cleaner runs fine when i open it but SuperAntiSpyware is downloaded but whenever I open it to install it, it gives me a windows error message stating that there was a problem opening the filed. What should I do now. I will still try to open up the program and follow directions but in the meantime this is what is going on. I can only operate in safe mode now because none of my other applications are working in normal mode.

Thanks

#4 boopme

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Posted 25 June 2009 - 10:14 AM

Uggh!! this really only leaves 2 options .. If possible.
You will need to run HJT/DDS. This reply will take several days.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.


OR Reformatting

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.
==============================
2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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