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Have this virus/malware on PC WIN32 trojan TDSS


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7 replies to this topic

#1 cptqirk

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Posted 24 June 2009 - 01:40 AM

I have been working trying to get this virus/malware off my pc for about 2 days now. My pc started acting weird and i ran the virus scan, but my AVG free version did not pick it up. I tried to run Spybot and it would not run at all. Tried to uninstall/reinstall several time yet still it would not run. Would install okay but would not allow the program to update or launch, even though it would be showing in task manager under processes. I then installed ad aware anniversary and it would find the infections and appear to quarrantine or remove them, but after a reboot the ad aware live would go off again saying that something malicious was found again. Each time i would check task manager and not find anything odd running, but Iexplore would always be there running even if it was not open. I would end task on it but it would be back about 4 - 5 minutes later. Tried to install Malbytes and it would not update or lauch the program but it would be running under the processes. I also tried to rename the program and the exe file but it still would not allow the program to run. I finally ran across the article from this site and downloaded the combofix and ran it as the article advised. It appears that the pc may be okay now but i wanted to post the log file to have someone look at it to ensure that the infection is gone and if not to please advise as to what i need to do next. Will wait for request to see the log file as per forum's rules. I thank you in advance for any assistance with this issue

Edit: Moved topic from HijackThis Logs and Virus/Trojan/Spyware/Malware Removal to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 24 June 2009 - 02:25 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer. That's the decision by the creator and we will abide by that decision.

Further, ComboFix logs are not permitted outside the HijackThis Logs and Malware Removal forum and then only when requested by a HJT Team member. What issues are you having that requires using ComboFix?

Scan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#3 cptqirk

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Posted 25 June 2009 - 01:51 PM

Thanks for your assistance with this and for getting me on the right track as per site rules. I updated mbam and ran a fulll scan. Here is the results from the log file:

Malwarebytes' Anti-Malware 1.38
Database version: 2333
Windows 5.1.2600 Service Pack 2

6/25/2009 1:37:48 PM
mbam-log-2009-06-25 (13-37-38).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 163961
Time elapsed: 47 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{71848431-9c3e-4217-9f76-4772c41e44e5} (Trojan.FakeAlert) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Qoobox\quarantine\C\WINDOWS\sysguard.exe.vir (Trojan.FakeAlert) -> No action taken.
c:\Qoobox\quarantine\C\WINDOWS\syssvc.exe.vir (Trojan.FakeAlert) -> No action taken.
c:\Qoobox\quarantine\C\WINDOWS\system32\iehelper.dll.vir (Trojan.FakeAlert) -> No action taken.
c:\Qoobox\quarantine\C\WINDOWS\system32\lsp.dll.vir (Trojan.FakeAlert) -> No action taken.
c:\Qoobox\quarantine\C\WINDOWS\system32\UACmjtfbqykinqhotpkr.dll.vir (Trojan.TDSS) -> No action taken.
c:\system volume information\_restore{209bb0ff-944c-4cd7-923b-13b073dbf86c}\RP290\A0028402.exe (Trojan.FakeAlert) -> No action taken.
c:\system volume information\_restore{209bb0ff-944c-4cd7-923b-13b073dbf86c}\RP290\A0028403.exe (Trojan.FakeAlert) -> No action taken.
c:\system volume information\_restore{209bb0ff-944c-4cd7-923b-13b073dbf86c}\RP290\A0028405.dll (Trojan.FakeAlert) -> No action taken.

Thank again for your help with this issue.

#4 quietman7

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Posted 25 June 2009 - 02:03 PM

Rescan again with Malwarebytes Anti-Malware (Quick Scan) in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Then download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#5 cptqirk

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Posted 25 June 2009 - 11:58 PM

Here are the results of the two scans.

Malwarebytes Quick Scan Log:
Malwarebytes' Anti-Malware 1.38
Database version: 2335
Windows 5.1.2600 Service Pack 2

6/25/2009 4:40:21 PM
mbam-log-2009-06-25 (16-40-21).txt

Scan type: Quick Scan
Objects scanned: 87397
Time elapsed: 4 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




SuperAntiSpyware Log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/25/2009 at 11:23 PM

Application Version : 4.26.1006

Core Rules Database Version : 3957
Trace Rules Database Version: 1899

Scan type : Complete Scan
Total Scan Time : 01:16:16

Memory items scanned : 434
Memory threats detected : 0
Registry items scanned : 5930
Registry threats detected : 0
File items scanned : 65713
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\cptqirk\Cookies\cptqirk@bs.serving-sys[2].txt
C:\Documents and Settings\cptqirk\Cookies\cptqirk@ads.bleepingcomputer[1].txt
C:\Documents and Settings\cptqirk\Cookies\cptqirk@serving-sys[2].txt
C:\Documents and Settings\cptqirk\Cookies\cptqirk@msnportal.112.2o7[1].txt

#6 quietman7

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Posted 26 June 2009 - 06:36 AM

That looks better. How is your computer running now? Are there any more reports/signs of infection?
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#7 cptqirk

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Posted 26 June 2009 - 07:38 AM

No, not all. Other than the few tracking cookies that are coming up all appears to be back to normal at this time. I thank you so very much for all the help with getting rid of this virus. It was literally giving me a headache. I again thank you for the assistance and thank all who have a hand in such a wonderful web site. Thank you so much....... :thumbsup:

#8 quietman7

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Posted 26 June 2009 - 08:55 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista.

Tips to protect yourself against malware and reduce the potential for re-infection:Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun

• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:

Edited by quietman7, 26 June 2009 - 08:59 AM.

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