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Rootkit Infection


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11 replies to this topic

#1 jgb99

jgb99

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  • Local time:04:01 PM

Posted 24 June 2009 - 01:28 AM

Main issues I've been noticing are: general instability issues with Windows (shutting down/restarting) and search results redirecting me to strange sites (gone now).

Further details about the problem are in this thread: http://www.bleepingcomputer.com/forums/t/234457/trojrustok-n/

DDS (Ver_09-05-14.01) - NTFSx86
Run by Ravi at 14:13:06.87 on Wed 24/06/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.61.1033.18.2038.884 [GMT 8:00]

AV: ESET NOD32 Antivirus 3.0 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
SP: ESET NOD32 Antivirus 3.0 *enabled* (Updated) {E5E70D32-0101-4B98-A4D6-D1D15C3BB448}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Windows\sttray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Ravi\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\DllHost.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Ravi\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = https://www.google.com/a/cpanel/afldraftinfo.com/Dashboard
uWindow Title = Internet Explorer provided by Dell
mStart Page = about:blank
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
TB: {CB789373-04D5-4EF4-9C16-871463FD0830} - No File
TB: {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [EPSON Stylus CX5500 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticap.exe /fu "c:\windows\temp\E_SA40A.tmp" /EF "HKCU"
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Tunebite] c:\program files\rapidsolution\tunebite\Tunebite.exe -tray
uRun: [fsm]
uRun: [Google Update] "c:\users\ravi\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0\bin\jusched.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [PinnacleDriverCheck] c:\windows\system32\PSDrvCheck.exe -CheckReg
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [SigmatelSysTrayApp] sttray.exe
StartupFolder: c:\users\ravi\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{53a01cc6-14b0-4512-a2e7-10d39bf83dc4}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {00000130-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/ACELPACM.CAB
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\ravi\appdata\roaming\mozilla\firefox\profiles\hsi0lbjf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5070313
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\users\ravi\appdata\roaming\mozilla\firefox\profiles\hsi0lbjf.default\extensions\{0851d9cd-87db-4a0d-a792-097dc9071486}\components\DownloadStudioNativeWrapper.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\users\ravi\appdata\local\google\update\1.2.145.5\npGoogleOneClick8.dll

============= SERVICES / DRIVERS ===============

R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2008-2-20 33800]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-5-26 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-5-26 72944]
R2 ekrn;Eset Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2008-2-20 472320]
R3 ProtoWall;ProtoWall Network Service;c:\windows\system32\drivers\ProtoWall.sys [2004-8-12 22912]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-3-13 29744]
S3 HPx9G+;HPx9G+ Device USB Driver;c:\windows\system32\drivers\HPx9G2k.sys [2007-10-22 12658]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-5-22 34576]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-5-26 7408]

=============== Created Last 30 ================

2009-06-23 15:52 --d----- c:\programdata\SUPERAntiSpyware.com
2009-06-23 15:52 --d----- c:\progra~2\SUPERAntiSpyware.com
2009-06-23 15:50 --d----- c:\users\ravi\appdata\roaming\SUPERAntiSpyware.com
2009-06-23 15:50 --d----- c:\program files\SUPERAntiSpyware
2009-06-23 15:40 428,544 a------- c:\windows\system32\EncDec.dll
2009-06-23 15:40 293,376 a------- c:\windows\system32\psisdecd.dll
2009-06-23 15:40 217,088 a------- c:\windows\system32\psisrndr.ax
2009-06-23 15:40 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-06-23 15:40 80,896 a------- c:\windows\system32\MSNP.ax
2009-06-23 15:34 2,033,152 a------- c:\windows\system32\win32k.sys
2009-06-23 15:34 376,832 a------- c:\windows\system32\winhttp.dll
2009-06-23 15:34 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-06-23 15:34 38,912 a------- c:\windows\system32\xolehlp.dll
2009-06-23 15:34 636,928 a------- c:\windows\system32\localspl.dll
2009-06-23 15:32 827,904 a------- c:\windows\system32\wininet.dll
2009-06-23 15:32 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-06-23 15:32 389,632 a------- c:\windows\system32\html.iec
2009-06-23 15:31 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-23 15:31 1,383,424 a------- c:\windows\system32\mshtml.tlb
2009-06-23 15:18 --d----- c:\program files\common files\Wise Installation Wizard
2009-06-23 13:31 54,156 a---h--- c:\windows\QTFont.qfn
2009-06-23 13:31 1,409 a------- c:\windows\QTFont.for
2009-06-19 08:57 --d----- c:\users\ravi\appdata\roaming\Malwarebytes
2009-06-17 22:16 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-17 22:16 --d----- c:\programdata\Malwarebytes
2009-06-17 22:16 --d----- c:\progra~2\Malwarebytes
2009-06-17 22:16 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-17 21:33 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-17 09:08 --d----- c:\program files\common files\PC Tools
2009-06-17 09:08 --d----- c:\users\ravi\appdata\roaming\PC Tools
2009-06-17 09:08 --d----- c:\programdata\PC Tools
2009-06-17 09:08 --d----- c:\program files\Spyware Doctor
2009-06-17 09:08 --d----- c:\progra~2\PC Tools
2009-06-17 09:07 --d----- c:\users\ravi\appdata\roaming\GetRightToGo

==================== Find3M ====================

2009-04-23 20:43 784,896 a------- c:\windows\system32\rpcrt4.dll
2008-09-26 07:46 174 a--sh--- c:\program files\desktop.ini
2008-09-26 07:42 86,016 a------- c:\windows\inf\infstor.dat
2008-09-26 07:42 86,016 a------- c:\windows\inf\infpub.dat
2008-09-26 07:42 143,360 a------- c:\windows\inf\infstrng.dat
2008-09-26 01:36 665,600 a------- c:\windows\inf\drvindex.dat
2007-08-29 16:15 82 a------- c:\programdata\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
2007-08-29 16:15 82 a------- c:\progra~2\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
2006-11-02 20:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 20:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 20:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 20:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 17:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 17:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 17:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 17:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2006-05-03 18:06 163,328 ---shr-- c:\windows\system32\flvDX.dll
2007-02-21 19:47 31,744 ---shr-- c:\windows\system32\msfDX.dll
2007-03-13 17:36 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 14:18:06.05 ===============

Attached Files


Edited by jgb99, 24 June 2009 - 01:57 AM.


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#2 thcbytes

thcbytes

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Posted 27 June 2009 - 04:27 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 jgb99

jgb99
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  • Local time:04:01 PM

Posted 01 July 2009 - 08:22 AM

DDS (Ver_09-05-14.01) - NTFSx86
Run by Ravi at 21:19:29.64 on Wed 01/07/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.61.1033.18.2038.1140 [GMT 8:00]

AV: ESET NOD32 Antivirus 3.0 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
SP: ESET NOD32 Antivirus 3.0 *enabled* (Updated) {E5E70D32-0101-4B98-A4D6-D1D15C3BB448}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Windows\sttray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\Ravi\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Windows\sttray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Windows\system32\LogonUI.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\sdclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Ravi\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = https://www.google.com/a/cpanel/afldraftinfo.com/Dashboard
uWindow Title = Internet Explorer provided by Dell
mStart Page = about:blank
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
TB: {CB789373-04D5-4EF4-9C16-871463FD0830} - No File
TB: {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [EPSON Stylus CX5500 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticap.exe /fu "c:\windows\temp\E_SA40A.tmp" /EF "HKCU"
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Tunebite] c:\program files\rapidsolution\tunebite\Tunebite.exe -tray
uRun: [fsm]
uRun: [Google Update] "c:\users\ravi\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0\bin\jusched.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [PinnacleDriverCheck] c:\windows\system32\PSDrvCheck.exe -CheckReg
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [SigmatelSysTrayApp] sttray.exe
StartupFolder: c:\users\ravi\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{53a01cc6-14b0-4512-a2e7-10d39bf83dc4}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {00000130-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/ACELPACM.CAB
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\ravi\appdata\roaming\mozilla\firefox\profiles\hsi0lbjf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5070313
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\users\ravi\appdata\roaming\mozilla\firefox\profiles\hsi0lbjf.default\extensions\{0851d9cd-87db-4a0d-a792-097dc9071486}\components\DownloadStudioNativeWrapper.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\users\ravi\appdata\local\google\update\1.2.183.7\npGoogleOneClick8.dll

============= SERVICES / DRIVERS ===============

R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2008-2-20 33800]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-5-26 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-5-26 72944]
R2 ekrn;Eset Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2008-2-20 472320]
R3 ProtoWall;ProtoWall Network Service;c:\windows\system32\drivers\ProtoWall.sys [2004-8-12 22912]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-3-13 29744]
S3 HPx9G+;HPx9G+ Device USB Driver;c:\windows\system32\drivers\HPx9G2k.sys [2007-10-22 12658]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-5-22 34576]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-5-26 7408]

=============== Created Last 30 ================

2009-06-23 15:52 <DIR> --d----- c:\programdata\SUPERAntiSpyware.com
2009-06-23 15:52 <DIR> --d----- c:\progra~2\SUPERAntiSpyware.com
2009-06-23 15:50 <DIR> --d----- c:\users\ravi\appdata\roaming\SUPERAntiSpyware.com
2009-06-23 15:50 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-06-23 15:40 428,544 a------- c:\windows\system32\EncDec.dll
2009-06-23 15:40 293,376 a------- c:\windows\system32\psisdecd.dll
2009-06-23 15:40 217,088 a------- c:\windows\system32\psisrndr.ax
2009-06-23 15:40 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-06-23 15:40 80,896 a------- c:\windows\system32\MSNP.ax
2009-06-23 15:34 2,033,152 a------- c:\windows\system32\win32k.sys
2009-06-23 15:34 376,832 a------- c:\windows\system32\winhttp.dll
2009-06-23 15:34 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-06-23 15:34 38,912 a------- c:\windows\system32\xolehlp.dll
2009-06-23 15:34 636,928 a------- c:\windows\system32\localspl.dll
2009-06-23 15:32 827,904 a------- c:\windows\system32\wininet.dll
2009-06-23 15:32 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-06-23 15:32 389,632 a------- c:\windows\system32\html.iec
2009-06-23 15:31 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-23 15:31 1,383,424 a------- c:\windows\system32\mshtml.tlb
2009-06-23 15:18 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-06-23 13:31 54,156 a---h--- c:\windows\QTFont.qfn
2009-06-23 13:31 1,409 a------- c:\windows\QTFont.for
2009-06-19 08:57 <DIR> --d----- c:\users\ravi\appdata\roaming\Malwarebytes
2009-06-17 22:16 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-17 22:16 <DIR> --d----- c:\programdata\Malwarebytes
2009-06-17 22:16 <DIR> --d----- c:\progra~2\Malwarebytes
2009-06-17 22:16 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-17 21:33 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-17 09:08 <DIR> --d----- c:\program files\common files\PC Tools
2009-06-17 09:08 <DIR> --d----- c:\users\ravi\appdata\roaming\PC Tools
2009-06-17 09:08 <DIR> --d----- c:\programdata\PC Tools
2009-06-17 09:08 <DIR> --d----- c:\program files\Spyware Doctor
2009-06-17 09:08 <DIR> --d----- c:\progra~2\PC Tools
2009-06-17 09:07 <DIR> --d----- c:\users\ravi\appdata\roaming\GetRightToGo

==================== Find3M ====================

2009-04-23 20:43 784,896 a------- c:\windows\system32\rpcrt4.dll
2008-09-26 07:46 174 a--sh--- c:\program files\desktop.ini
2008-09-26 07:42 86,016 a------- c:\windows\inf\infstor.dat
2008-09-26 07:42 86,016 a------- c:\windows\inf\infpub.dat
2008-09-26 07:42 143,360 a------- c:\windows\inf\infstrng.dat
2008-09-26 01:36 665,600 a------- c:\windows\inf\drvindex.dat
2007-08-29 16:15 82 a------- c:\programdata\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
2007-08-29 16:15 82 a------- c:\progra~2\SUMQU0C1-FE20-APII-YE7M-BEDSDWMY5R6A.dat
2006-11-02 20:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 20:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 20:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 20:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 17:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 17:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 17:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 17:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2006-05-03 18:06 163,328 ---shr-- c:\windows\system32\flvDX.dll
2007-02-21 19:47 31,744 ---shr-- c:\windows\system32\msfDX.dll
2007-03-13 17:36 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 21:21:35.05 ===============

Attached Files



#4 m0le

m0le

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Posted 03 July 2009 - 04:33 AM

Hi jgb99,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

---------------------------------------------------------------------------------------

Let's try and remove the trojans for good. :)

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop but rename it Combo-Fix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combo-Fix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Thanks :thumbup2:
Posted Image
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#5 jgb99

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Posted 04 July 2009 - 09:10 AM

Thanks m0le ... I attached the log.

Attached Files



#6 m0le

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Posted 04 July 2009 - 01:27 PM

Well, it looks like you had the Vundo trojan but that has now gone.

Let's try and clean up anything that might be left.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Then

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Thanks :thumbup2:
Posted Image
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#7 jgb99

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Posted 04 July 2009 - 11:36 PM

The MBAM log is pasted below ... couldn't get ESET Online Scanner to finish (stuck on Initialization step 2 out of 4 on 99% for ages ... says 'can not get update. Is proxy configured?' in red writing).

Malwarebytes' Anti-Malware 1.38
Database version: 2374
Windows 6.0.6001 Service Pack 1

5/07/2009 8:45:20 AM
mbam-log-2009-07-05 (08-45-20).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 221461
Time elapsed: 1 hour(s), 37 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 m0le

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Posted 05 July 2009 - 04:56 AM

No problem.

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
Any online can to check will be fine. Now that MBAM is clean it's looking good.
Posted Image
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#9 jgb99

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Posted 05 July 2009 - 10:02 PM

I attached the results of the BD scan below ...

Attached Files



#10 m0le

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Posted 06 July 2009 - 03:08 PM

Hi jgb99,

The BitDefender log only found Doctor Web-quarantined items.

Your PC is clean.

Good stuff! :thumbup2:

Let's firstly do some housekeeping

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 14.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Delete ComboFix and Clean Up
Click Start > Run and type combofix /u click OK (Note the space between combofix and /u)
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Please advise if this step is missed for any reason as it performs some important actions.


Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Here's some advice on how you can keep your PC clean

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


That's it jgb99, happy surfing!

Cheers,


m0le
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#11 jgb99

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Posted 06 July 2009 - 07:51 PM

TYVM for your help and advice, m0le.

All the best,
jgb99

#12 m0le

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Posted 11 July 2009 - 07:17 AM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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