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Personal AntiVirus Removal steps not working


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#1 jjkbailey

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Posted 23 June 2009 - 08:05 PM

I dowloaded both malwarebytes Anti malware and smithfraudfix. Malwarebyte won't open and smithfraudfix does not get rid of the virus. Please help as this is VERY annoying.

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#2 garmanma

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Posted 23 June 2009 - 09:01 PM

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 jjkbailey

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Posted 24 June 2009 - 06:00 PM

I was able to run Malwarebytes and it did get rid of lots of things just not Personal Antivirus. Any other suggestions?

#4 garmanma

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Posted 25 June 2009 - 08:27 PM

Update mbam and run a FULL scan

Please post the results

Then try ATF and SAS



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 jjkbailey

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Posted 28 June 2009 - 11:59 PM

Results of malwarebytes full scan are below. It looks like it removed it this time. Going on with other steps listed above for ATF Cleaner and Super Anti Spyware


Malwarebytes' Anti-Malware 1.38
Database version: 2347
Windows 5.1.2600 Service Pack 3

6/28/2009 11:26:38 PM
mbam-log-2009-06-28 (23-26-27).txt

Scan type: Full Scan (C:\|)
Objects scanned: 265138
Time elapsed: 1 hour(s), 8 minute(s), 48 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 9

Memory Processes Infected:
C:\Program Files\PersonalAV\pav.exe (Rogue.PersonalAntiVirus) -> No action taken.

Memory Modules Infected:
\\?\globalroot\systemroot\system32\MSIVXioetblrqaqjksgwgkcirqodvhncvdvbh.dll (Spyware.Agent) -> No action taken.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3b3177b3-2d59-c188-71de-d4aa2738a6d2} (Adware.AdRotator) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{3b3177b3-2d59-c188-71de-d4aa2738a6d2} (Adware.AdRotator) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\personalav (Rogue.PersonalAntiVirus) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> No action taken.
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> No action taken.
c:\documents and settings\All Users\Start Menu\PersonalAV (Rogue.PersonalAntiVirus) -> No action taken.

Files Infected:
\\?\globalroot\systemroot\system32\MSIVXioetblrqaqjksgwgkcirqodvhncvdvbh.dll (Spyware.Agent) -> No action taken.
c:\documents and settings\Jon\local settings\Temp\Component Update 478 (Trojan.Dropper) -> No action taken.
c:\program files\personalav\pav.exe (Rogue.PersonalAntiVirus) -> No action taken.
c:\program files\common files\uninstall\personalav\Uninstall.lnk (Rogue.PersonalAntiVirus) -> No action taken.
c:\documents and settings\all users\start menu\personalav\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> No action taken.
c:\documents and settings\all users\start menu\personalav\Uninstall.lnk (Rogue.PersonalAntiVirus) -> No action taken.
c:\program files\mozilla firefox\components\0c90d033-c139-0bd8-422c-7ccfde894f07.dll (Adware.Yoog) -> No action taken.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\nsi2B.dll (Adware.AdRotator) -> No action taken.

#6 jjkbailey

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Posted 29 June 2009 - 12:10 AM

ATF Cleaner ran fine but when I try to run SAS I get the MS message that says it has encountered and problem and needs to close. I tried dowloading it twice and got the same results both times. I'm still showing signs of a virus just not as prevalant as before. Thank you for your help so far!!

#7 jjkbailey

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Posted 29 June 2009 - 12:12 AM

I should clarify that the problem with SAS is occuring when trying to do the install. It does not get to the default settings screen at all.

#8 garmanma

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Posted 29 June 2009 - 05:32 PM

I don't want to come to a conclusion too early
Reboot your computer
Update mbam and run a FULL scan
Please post the results

See if you can get Dr. Web CureIt to run



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 jjkbailey

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Posted 14 July 2009 - 08:03 AM

Dr. Web results:

popcaploader.dll;c:\windows\downloaded program files;Program.PopcapLoader;Incurable.Moved.;
msivxtabrprqhbqqhioqomnlighycxdatpxwk.sys;c:\windows\system32\drivers;Trojan.Packed.2479;Incurable.Moved.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\Jane\Desktop\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\Jane\Desktop\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\Jane\Desktop;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\Jane\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\Jane\Desktop\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
5ac853d5-2b63eedf\MagicApplet.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\21\5ac853d5-2b63eedf;Exploit.ByteVerify;;
5ac853d5-2b63eedf\OwnClassLoader.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\21\5ac853d5-2b63eedf;Exploit.ByteVerify;;
5ac853d5-2b63eedf\ProxyClassLoader.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\21\5ac853d5-2b63eedf;Exploit.ByteVerify;;
5ac853d5-2b63eedf;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\21;Archive contains infected objects;Moved.;
66d293b1-542abb49\MagicApplet.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\49\66d293b1-542abb49;Exploit.ByteVerify;;
66d293b1-542abb49\OwnClassLoader.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\49\66d293b1-542abb49;Exploit.ByteVerify;;
66d293b1-542abb49\ProxyClassLoader.class;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\49\66d293b1-542abb49;Exploit.ByteVerify;;
66d293b1-542abb49;C:\Documents and Settings\Jon\Application Data\Sun\Java\Deployment\cache\6.0\49;Archive contains infected objects;Moved.;
WinZumaSetup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
npCouponPrinter.dll;C:\Program Files\Mozilla Firefox\plugins;Adware.Coupons.34;Incurable.Moved.;
A0187104.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP243;Adware.Zango.83;Incurable.Moved.;
A0187105.ocx;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP243;Adware.Coupons.34;Incurable.Moved.;
A0207542.dll;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP261;Adware.Zango.83;Incurable.Moved.;
A0207543.ocx;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP261;Adware.Coupons.34;Incurable.Moved.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;
MSIVXioetblrqaqjksgwgkcirqodvhncvdvbh.dll;C:\WINDOWS\system32;BackDoor.Tdss.223;Deleted.;
MSIVXslnsrtitwragxoobejlkrlvpxwyhrptp.dll;C:\WINDOWS\system32;BackDoor.Tdss.277;Deleted.;
Process.exe;C:\WINDOWS\system32;Tool.Prockill;Incurable.Moved.;




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