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CD drive not working properly


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#1 eah1946

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Posted 23 June 2009 - 07:47 PM

I purchased a Dell inspiron 530 running Windows Vista in May 2008 and until recently have had no significant problems. About a month ago I started having problems with the cd drive not working properly. I would put a cd in the drive and start running it, it would freeze up and then when I went to My Computer the appropriate drive "E" didn't appear. I've tried numerous methods based on postings and advice, removing iTunes, doing countless System Restores, recently updated the drivers, and still the problem persists. I have both Windows Media Player and Media Center installed and neither works. What is happening now is that I can play DVD's, but not CD's so it appears not to be a hardware problem. My son who is a hardcore Mac user told me to buy a Mac which is probably what I will do in another 2-3 years but in the meantime I just want want to get this drive functioning again. I ran HiJackThis and got the following report:

I would appreciate any suggestions and will eternally grateful to the person(s) who can solve this for me. Thanks!


EDIT: Removed HJT log - not allowed in this forum and is not needed anyways

Edited by garmanma, 23 June 2009 - 09:17 PM.


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#2 garmanma

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Posted 23 June 2009 - 09:18 PM

You need to delete the upper/lower filter keys:
http://support.microsoft.com/kb/314060
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