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My AVG has been turned off and I can't turn it back on!

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#1 steven


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Posted 23 June 2009 - 06:58 PM

I've just recently had this happen, but I've been here enough to know I may have contracted a nasty. :thumbsup:

Last week my system started hanging up and plain not responding. My wireless aircard refused to work in a manner like it was telling me that it was already in use, when it wasn't even plugged in! I couldn't get much to work right so I rebooted in safe mode, ran a couple of scans, which found nothing, rebooted in normal mode and my aircard was working again. Yay.
It worked normal except for the Windows pop up box that says you are offline kept popping up, and I couldn't close it unless I connected to the net via my aircard. Now my AVG has been switched off and I can't get it to turn back on, and my surfing via aircard is noticably slower. And, my power icon in the tray has gone away.

I have a Toshiba Satellite P-105, 32 bit processor, Vista Home Premium, SP 1.
I also have A Squared, AdAware, AVG (free edition), Malware Bytes, Spybot, SuperAntiSpyware installed.

I use this laptop for work and now I'm afraid to put in passwords, account numbers, etc.


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#2 steven

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Posted 25 June 2009 - 05:38 PM

Just an update.
I downloaded + ran the Kaspersky scanner and it found nothing, but yet I've lost the power icon and the internet connection icons in the task tray.
It still get a black screen for a long time on start up from sleep mode.

I'm not sure if I'm infected, or have something going wrong.

Any thoughts? Ideas?

#3 garmanma


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Posted 26 June 2009 - 08:17 PM

Make sure that if you use Spybot's Teatimer function, that it's disabled for now
Update mbam and run a FULL scan
Please post the results

Download and run ATF

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Update SAS, run the scan, and post it's log


Then try Dr. Web CureIt

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#4 steven

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Posted 29 June 2009 - 01:32 AM

Hi G-Man.
I'm in a very weak internet reception area. (West Texas) I barely have cell signal!
I'll do the stuff you recomended when I get in an area where I have good internet connectivity.
Thanks for your time.

#5 steven

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Posted 29 June 2009 - 10:47 PM

Just a quick heads up G man. I'm in the middle of nowhere in West TX. It took this page 10 minutes to load. I need to be in a broadband area to do any downloads.
Once I get into a high speed wireless area, I'll be able to get to work on the suggested downloads.
Thanks for your patience.

#6 steven

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Posted 28 October 2009 - 07:56 PM

Do you remeber me + my topic starter?

Man, I have had problem after problem. Big lesson learned; do not start you vehicle with your laptop plugged into the inverter and charging. Especially when you don't have your receipt and you're 1900 miles away from where you bought your machine.

I think I've discovered that AVG turns itself off when you haven't run a scan in awhile.
My screen staying black for so long on startup is a problem with the Toshiba Flashcard, if I read the Toshiba topics correctly.

I do have a dialer / bug of some sort. (are the pop up ads here on BC new? They're the only ones I get!) I believe I have a dialer because when I'm not connect to the net, a dialog box keeps popping up wanting me to connect. It even disables my real internet connection until I click "try again" on the dialog box.
I also have a . (period) left in my search bar after deleting a site and entering a new site to go to. This was characteristic of FunWebSearch with my old 98 XP.

I tried to download the Dr.WebCure, but the link took me to a site that actually look like Greek words to me. I don't read Greek, so I didn't download DrWebCure. I did the ATF cleaner thing.

Yesterday I ran scans in safe mode with SAS, MBAM, a2squared with nothing found.

Here's my most recent SAS scan. (not in safe mode)

SUPERAntiSpyware Scan Log

Generated 10/28/2009 at 07:51 PM

Application Version : 4.29.1004

Core Rules Database Version : 4206
Trace Rules Database Version: 2114

Scan type : Complete Scan
Total Scan Time : 01:16:35

Memory items scanned : 765
Memory threats detected : 0
Registry items scanned : 7007
Registry threats detected : 0
File items scanned : 29352
File threats detected : 2

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