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I have a client that has an infection......


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#1 zarraza

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Posted 23 June 2009 - 10:36 AM

I am headed over to my client this morning to bail them out - they got an email from someone that claimed to be UPS with a zip file that they were instructed to print so they could go pick up their package - they opened it and the computer hasn't been running the same for quite some time

I got this same email - but know better and deleted it - so for grins, i downloaded the file this morning and AVG reports that it is a Trojan Horse Pakes.DTF, so I want to assume that she got the same email and has the same infection.

I have ran malwarebytes on the machine once in a quick scan and it cleaned 60+ "infections" so I thought it was all good - i got a call yesterday and it's still acting up - so I started a FULL scan last night before I left and within minutes, it found 4 "infections"

I Love Malwarebytes, and have never NOT had it fully clean anything I have thrown at it thus far - except this one -

any suggestions? Is there a more powerful application?

I know - she should have had antivirus - and well get that - but first, I have to get this cleaned up.

I don't have the luxury to submit a hijackthis log and wait as I'm being paid by the hour - I realize this is not your typical "request" for help, but I'm hoping for a couple suggestions to try when I get there - is that too much to ask? :thumbsup:

EDIT: Moved, since OP is asking for suggestions and not help with logs

Edited by garmanma, 23 June 2009 - 12:27 PM.


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#2 possumbarnes

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Posted 23 June 2009 - 11:26 AM

Download and install SuperAntiSpyware from www.superantispyware.com. Once it is installed, boot the computer into safe mode and run a quick scan. (SAS is designed to work best in safe mode).
Post the SAS log if it finds anything in your next post.

I recommend Avira free antivirus for my customers. It is free, easy to setup a variety of scans (ie. Full system scan, windows system files only scan, etc), and updates itself automatically. You just have to remember to disable the nag screen that pops up every time it updates itself. Post back if you need the info for that.

I come across systems that MBAM can't fully clean all the time. I recommend MBAM, Superantispyware, and Spybot: S&D. For infections that those 3 can't clean, I come here and end up running whatever is recommended.

Edited by possumbarnes, 23 June 2009 - 11:28 AM.

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#3 zarraza

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Posted 23 June 2009 - 12:55 PM

Download and install SuperAntiSpyware from www.superantispyware.com. Once it is installed, boot the computer into safe mode and run a quick scan. (SAS is designed to work best in safe mode).
Post the SAS log if it finds anything in your next post.

I recommend Avira free antivirus for my customers. It is free, easy to setup a variety of scans (ie. Full system scan, windows system files only scan, etc), and updates itself automatically. You just have to remember to disable the nag screen that pops up every time it updates itself. Post back if you need the info for that.

I come across systems that MBAM can't fully clean all the time. I recommend MBAM, Superantispyware, and Spybot: S&D. For infections that those 3 can't clean, I come here and end up running whatever is recommended.


Is that Avira free for COMMERCIAL use? or is it only for home/personal use? ( I don't want to violate the T&C of the software so I have to ask)

#4 Blade

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Posted 23 June 2009 - 01:16 PM

Is that Avira free for COMMERCIAL use? or is it only for home/personal use? ( I don't want to violate the T&C of the software so I have to ask)


It is free for home use only.

Edited by Blade Zephon, 23 June 2009 - 01:17 PM.

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#5 zarraza

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Posted 23 June 2009 - 01:27 PM

Is that Avira free for COMMERCIAL use? or is it only for home/personal use? ( I don't want to violate the T&C of the software so I have to ask)


It is free for home use only.

thanks for the info - looks like it's back to symantec endpoint protection then!




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