I got this same email - but know better and deleted it - so for grins, i downloaded the file this morning and AVG reports that it is a Trojan Horse Pakes.DTF, so I want to assume that she got the same email and has the same infection.
I have ran malwarebytes on the machine once in a quick scan and it cleaned 60+ "infections" so I thought it was all good - i got a call yesterday and it's still acting up - so I started a FULL scan last night before I left and within minutes, it found 4 "infections"
I Love Malwarebytes, and have never NOT had it fully clean anything I have thrown at it thus far - except this one -
any suggestions? Is there a more powerful application?
I know - she should have had antivirus - and well get that - but first, I have to get this cleaned up.
I don't have the luxury to submit a hijackthis log and wait as I'm being paid by the hour - I realize this is not your typical "request" for help, but I'm hoping for a couple suggestions to try when I get there - is that too much to ask?
EDIT: Moved, since OP is asking for suggestions and not help with logs
Edited by garmanma, 23 June 2009 - 12:27 PM.