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Desktop not booting...


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3 replies to this topic

#1 kateus

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Posted 23 June 2009 - 06:44 AM

Hi all, just today my laptop began acting a little strange.
I went to turn it off and it showed the logging off screen for ages (even though I was shutting down...) I eventually just forced the laptop to shut down. I went to use the laptop afterwards and Windows booted no problems, logged in okay...but my desktop would not show. It was just a black screen and this will sound funny, but not black black like the laptop is off, but a grey black like before the windows logo.
Either way, it was just black with the pointer and after about ten minutes I forced it off and started again, hoping this was a fluke. I started windows normally and logged in, but the same thing happened, so the next time I started, I started in safe mode. Safe mode worked fine and the desktop showed...I booted again normally and the desktop showed fine!
I am hoping this is just my laptop being a bit weird. Nothing really out of the ordinary happened before the computer took ages to log off, except the battery indicator wouldn't show and it said I wasn't connected to the internet when I was. Both happen sometimes with no consequences, so I am not thinking that those are a symptom. I am currently running AVG antivirus free 8.5, nothing so far (fingers crossed!)...
Oh, right, specs
Windows Vista, sp 1 on HP entertainment PC, 2gig of ram and 140gig free space.

thanks in advance!

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#2 Blade

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Posted 24 June 2009 - 10:32 PM

Hello kateus and :thumbsup: to Bleepingcomputer.

This may or may not be related to malware; let's try to rule out malware first.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

In your next reply, please include the following:
Malwarebytes log

Edited by Blade Zephon, 24 June 2009 - 10:33 PM.

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#3 kateus

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Posted 26 June 2009 - 02:05 AM

thanks for the reply :3
generally, I have not experienced any of the symptoms...at all. My laptop has been acting fine, booting very quickly. AVG was clear...

Malwarebytes' Anti-Malware 1.38
Database version: 2337
Windows 6.0.6001 Service Pack 1

26/06/2009 4:34:26 PM
mbam-log-2009-06-26 (16-34-26).txt

Scan type: Quick Scan
Objects scanned: 78177
Time elapsed: 11 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

phew! so...what is next?

#4 Blade

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Posted 26 June 2009 - 02:13 AM

Well. . . . this doesn't appear to be malware related. So good news there. :thumbsup:

If your problem recurs, I would recommend starting a new thread in the Vista forum; my knowledge of Vista is rather limited but someone over there ought to be able to help.

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