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computer running real slow. [Moved]


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#1 bilabili

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Posted 22 June 2009 - 12:35 PM

just got my laptop for like 6 months.
not sure this is a sign to clean it up already.


so... anyone could suggest me to download HJT, and send some logs so u guys can help me?

a bit info bout my lap. my firefox is just plain slow when i streamed youtube in more than 2 tabs. usually i opened like 8 chapters of movie and it ran quite well.
i played my ripped bluray. 3.4 gb it ran smoothly, till recently i played it again, it gags every seconds..


so...
anyone?
uh btw, i already read the Slow Computer steps by Bleepingcomputer. but it didnt do much. *cleanup hdd, defrag, spyware scan, adware scan. etc*

my lap HDD is like 20gb free, the 2nd one is around 40gb free.

so yeah. anyone?

i appreciate it.

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#2 Orange Blossom

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Posted 22 June 2009 - 11:18 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7

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Posted 23 June 2009 - 07:09 AM

Have your tried the suggestions provided in Slow Computer/Browser? Check here first; it may not be malware?
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#4 bilabili

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Posted 23 June 2009 - 10:58 AM

i've cleaned up my harddisk. used ccleaner. defragged it. cleared the firefox cache like all the time. used spybot to clear up the comp.
scanned using kaspersky. emptied the recyclebin. deleted unnescessary files. emptied the recycle bin again.

cleared up my desktop. *some said it's because of to many stuffs on my desktop*


it give significant speed boost for a while... and in a day it lags again..

i played this flash game in facebook on firefox. usually after loading the game the speed just dropped like mad.. everything lagged. movies. photoshop.


some of my bad habits on my comp:
- too many icons n files on desktop
- hibernate all the time. sometimes i dont shut down the comp for like one week.
- did click on some spyware links from msn. *some friends' computer got infected*

#5 quietman7

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Posted 23 June 2009 - 11:06 AM

Please download Malwarebytes Anti-Malware (v1.38) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

** If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.
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#6 bilabili

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Posted 23 June 2009 - 09:36 PM

i use windows vista home premium sp1.


it seems fine here?

and, thank you so much for helping me quiteman?
i appreciate it..

Malwarebytes' Anti-Malware 1.38
Database version: 2327
Windows 6.0.6001 Service Pack 1

24/6/2009 9:40:04 AM
mbam-log-2009-06-24 (09-40-04).txt

Scan type: Quick Scan
Objects scanned: 92478
Time elapsed: 7 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 quietman7

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Posted 23 June 2009 - 09:46 PM

Lets do another anti-malware scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Then download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
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#8 bilabili

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Posted 24 June 2009 - 12:15 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/24/2009 at 12:16 PM

Application Version : 4.26.1006

Core Rules Database Version : 3953
Trace Rules Database Version: 1895

Scan type : Complete Scan
Total Scan Time : 00:44:22

Memory items scanned : 382
Memory threats detected : 0
Registry items scanned : 9116
Registry threats detected : 0
File items scanned : 33709
File threats detected : 3

Trojan.Agent/Gen-Keygen
D:\DOWNLOADS\INSTALLER\SUPERANTISPYWARE_4.15.1000\SUPERANTISPYWARE 4.15.1000 KEYGEN\KEYGEN.EXE

Trojan.Agent/Gen-FSG
H:\DOWNLOADS2\INSTALLER\STARDOCK OBJECTDOCK\KEYGEN.EXE

Trojan.SVCHost/Fake
H:\DOWNLOADS2\INSTALLER\ADOBE ILLUSTRATOR CS3\PROGRAM DATA\1000000800002I\SVCHOST.EXE


nothing seems to be serious here either..

#9 wj32

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Posted 24 June 2009 - 12:53 AM

Try running Process Explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx). What process is using most of the CPU? Pay special attention to System, DPCs and Interrupts.
MCTS: Windows Internals.
Stupid bureaucracy.

#10 bilabili

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Posted 24 June 2009 - 01:00 AM

hmm. system idle process?

range from 23-50. interrupts dpcs and system only range 0.76-3.8

^^"

#11 wj32

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Posted 24 June 2009 - 01:08 AM

hmm. system idle process?

range from 23-50. interrupts dpcs and system only range 0.76-3.8

^^"


System Idle Process' CPU usage reports what isn't being used. I'm guessing it's not a driver problem, then. What process is using the most CPU usage, then?
MCTS: Windows Internals.
Stupid bureaucracy.

#12 bilabili

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Posted 24 June 2009 - 01:25 AM

OH.. okay.. i sud have known that. lol



okay..
theres this svchost.exe..


its under wininit.exe>services.exe>....

then there are like.... 7 entry of svchost.exe... the cpu thing keeps blinking off, usually there are 3 svchost.exe value displayed at the same time... (16-27) before it changed to the rest of the svchost.exe


firefox sometimes used like... 20-40 percent. even though i only opened facebook.com

#13 wj32

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Posted 24 June 2009 - 01:27 AM

OH.. okay.. i sud have known that. lol



okay..
theres this svchost.exe..


its under wininit.exe>services.exe>....

then there are like.... 7 entry of svchost.exe... the cpu thing keeps blinking off, usually there are 3 svchost.exe value displayed at the same time... (16-27) before it changed to the rest of the svchost.exe


firefox sometimes used like... 20-40 percent. even though i only opened facebook.com


What I meant was, when you experience the lag, what process uses most of the CPU? There should be one process that consistently uses the CPU.
MCTS: Windows Internals.
Stupid bureaucracy.

#14 bilabili

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Posted 24 June 2009 - 01:40 AM

fair enough. hehe.
i have been, till now typing this post. experiencing the lag.


2 weeks ago i watched my videos smoothly, now it just lags.
currently i opened my flash game in firefox. and watching my videos. so..... mainly firefox.exe and mplayerc.exe.


eventhough i closed em both i am still experiencing lag.


here is part of the logs:


Process PID CPU Description Company Name
explorer.exe 1308 18.40 Windows Explorer Microsoft Corporation
audiodg.exe 1292 17.45
firefox.exe 7040 16.18 Firefox Mozilla Corporation
mplayerc.exe 6436 15.23 Media Player Classic Gabest
svchost.exe 2044 6.03
procexp.exe 7632 5.39 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
svchost.exe 1180 3.81
dwm.exe 2072 2.85 Desktop Window Manager Microsoft Corporation
avp.exe 904 1.90
Interrupts n/a 1.59 Hardware Interrupts
SearchFilterHost.exe 7036 1.27
lsass.exe 796 1.27
CLMLSvc.exe 5308 1.27 CyberLink MediaLibray Service CyberLink
TeaTimer.exe 5540 0.95 System settings protector Safer Networking Limited
System 4 0.95
SearchIndexer.exe 2920 0.95
ePower_DMC.exe 4568 0.95 Acer ePower Management - DMC Acer Inc.
avp.exe 4668 0.95 Kaspersky Anti-Virus Kaspersky Lab
svchost.exe 1076 0.63
vfsFPService.exe 1484 0.32
taskeng.exe 2564 0.32 Task Scheduler Engine Microsoft Corporation
svchost.exe 2060 0.32
svchost.exe 1016 0.32
PdtWzd.exe 4700 0.32 PdtWzd.exe Arachnoid Biometrics Identification Group Corp.
csrss.exe 748 0.32
Core.exe 5532 0.32 EA Download Manager Electronic Arts

#15 wj32

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Posted 24 June 2009 - 03:50 AM

Please double-click on the various processes which use up a lot of the CPU and for each one select Threads and post the start address (should be something like xxyy.dll+0x1234).
MCTS: Windows Internals.
Stupid bureaucracy.




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