Yes it would be helpful for you to post an error messages.
Please download F-Secure Easy Clean
and save the file to your desktop.Be sure to read the Frequently Asked Questions before performing a scan.
- Double-click on fseasyclean.exe to launch the program.
- Read the license agreement and click Accept.
- Click Start to begin the scan and cleaning.
- Please be patient as the scan may take a while to complete.
- If a rootkit is detected, Easy Clean will require you to restart the computer in order to complete the removal process.
- Once the computer restarts, Easy Clean will launch automatically and continue with disinfection.
- When finished it will show the results of what was found and removed.
- Exit Easy Clean when done.
Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan
in normal mode and check all items found for removal. Don't forgot to check for database definition updates
through the program's interface (preferable method
) before scanning and to reboot afterwards. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.
Your database shows 2297. Last I checked it was 2321
If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page
, be aware that mbam-rules.exe is not
updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref
) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows
to show it.
- XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
NOTE: You indicated you are using Norton 360 and avast.
Using more than one anti-virus program is not advisable
. The primary concern with doing so is due to conflicts that can arise when they are running in real-time mode simultaneously
and issues with Windows resource management. Even when one of them is disabled for use as a stand-alone scanner, it can affect the other. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources
. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
Each anti-virus may interpret the activity of the other as malicious behavior and there is a greater chance of them alerting you to a "False Positive
". If one finds a virus or a suspicious file and then the other also finds the same, both programs will be competing over exclusive rights on dealing with that virus or suspicious file. Each anti-virus may attempt to remove the offending file and quarantine it at the same time resulting in a resource management issue as to which program gets permission to act first. If one anit-virus finds and quarantines the file before the other one does, then you encounter the problem of both wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetitive cycle of endless alerts that continually warn you that a virus has been found when that is not the case.
Anti-virus scanners use virus definitions to check for malware and these can include a fragment of the virus code which may be recognized by other anti-virus programs as the virus itself. Because of this, most anti-virus programs encrypt their definitions so that they do not trigger a false alarm when scanned by other security programs. Other vendors do not encrypt their definitions and they can trigger false alarms when detected by the resident anti-virus.
Further, keep in mind that dual installation
is not always possible because most of the newer anti-virus programs will detect the presence of others and may insist they be removed prior to download and installation of another. Nonetheless, to avoid these problems, use only one anti-virus solution
. Deciding which one to remove is your choice. Be aware that you may lose your subscription to that anti-virus program's virus definitions once you uninstall that software. Anti-virus vendors recommend that you install and run only one anti-virus program at a time
When necessary, you can always get another opinion by performing an Online Virus Scan