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virus stopping me from doing anything


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#1 dan22

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Posted 21 June 2009 - 07:35 PM

my computer is infected with a virus and every time i turn on computer it starts a scan called system security and when i try to run a virus scan or ad aware it wont let me open it and it says the file is infected. Also i cant open task manager or really anything. please help

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#2 dan22

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Posted 21 June 2009 - 07:59 PM

i am not that familiar with computers i know a little about them but not enough

#3 garmanma

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Posted 21 June 2009 - 08:21 PM

Are you able to connect to the internet?


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

--------------------------------------------

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

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#4 dan22

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Posted 21 June 2009 - 08:28 PM

i tried to download Malwarebytes and i downloaded it but when i went to install it a warning comes up like everything else saying the file is infected

#5 dan22

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Posted 21 June 2009 - 08:31 PM

also when i go into safe mode nothing comes up but a black screen and says safe mode in each corner of screen and in middle says microsoft ® Windows XP ® (Build 2600. Xpsp_Sp2_rtm.040803-2158: Service Pack 2) i waited about 10 min and nothing but this screen

#6 garmanma

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Posted 21 June 2009 - 08:58 PM

Can you access Task Manager by using the Ctrl+Shift+Esc keys?
If you can, End all of the tasks in the Application window
Then start a new task and type explorer.exe and try Mbam again
Mark
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why won't my laptop work?

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#7 dan22

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Posted 21 June 2009 - 08:59 PM

no i can not access task manager

#8 dan22

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Posted 21 June 2009 - 09:27 PM

can anyone please help me nothing is working and not sure what to do my comp keeps restarting after so long and the system security is still doing auto scans and asking me to activate this anti virus

#9 Orange Blossom

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Posted 22 June 2009 - 05:36 PM

also when i go into safe mode nothing comes up but a black screen and says safe mode in each corner of screen and in middle says microsoft Windows XP (Build 2600. Xpsp_Sp2_rtm.040803-2158: Service Pack 2)


What method did you use to try to get into Safe Mode?

Orange Blossom :thumbsup:
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#10 dan22

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Posted 23 June 2009 - 01:49 PM

when windows starts up i hit f8 then safe mode

#11 Orange Blossom

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Posted 23 June 2009 - 05:30 PM

Okay, good. I wanted to be sure that you hadn't forced Safe Mode.

~ OB
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#12 garmanma

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Posted 23 June 2009 - 06:21 PM

After the initial black and white screen, start tapping the F8 key repeatedly
Mark
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#13 quietman7

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Posted 23 June 2009 - 09:36 PM

If you cannot use the Internet or download any required programs to the infected machine, you are going to need access to another computer (family member, friend, library etc) with an Internet connection.

Please download Malwarebytes Anti-Malware, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program from safe mode.

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, MBAM loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. Additionally, there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM but in some cases, there is no alternative but to do a scan in safe mode.

If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

You will also need to, manually download the database updates, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it.
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