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cant update antivirus, links being re-directed


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#1 JaredS

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Posted 21 June 2009 - 06:55 PM

OK i am having a hell of a time trying to remove whatever resides in my computer, i first realized something was wrong when search links on Google would get re-directed to random sites. I've tried everything i can think of, I've scanned every last file on my computer with 2 different anti-spy,virus programs, then i notice their both out of date but i cant update them (obviously whatever i have is preventing the update) I've read around the forums from people with similar problems but nothings working. I've tried malwarebytes, seems my virus blocks me from accessing the site, so i tried other links for download, once downloaded the program wont open, then i try using a proxy server to download directly from malwarebytes and i have the same problem, it wont run. DOES ANYBODY KNOW WHATS GOING ON, AND WHAT I HAVE TO DO TO GET RID OF THIS? (help is much appreciated!!!)

Edited by The weatherman, 21 June 2009 - 07:00 PM.
Moved from hjt to a more appropriate forum. TW


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#2 JaredS

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Posted 21 June 2009 - 09:43 PM

ok im making some progress now, i changed the name of malwarebytes and it opened and i ran a scan, i got rid of some stuff (i think) and it said i had to reboot my computer to get rid of a few more things i rebooted and before my desktop loaded it said error C:/program is a nonexistent file and my anti virus software still cant connect to make an update and links from search engines are still being re-directed

#3 boopme

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Posted 21 June 2009 - 09:45 PM

Hello post that scan log please.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 JaredS

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Posted 21 June 2009 - 10:42 PM

First of all, Thank you so much for helping me
here's the log:


Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

6/21/2009 9:13:00 PM
mbam-log-2009-06-21 (21-12-59).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 126218
Time elapsed: 19 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 6
Folders Infected: 3
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{f6e0ef5f-5f03-43f9-8e02-bbaaa95eaa9c} (Trojan.Banker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{84ba8988-33e1-4c89-a150-bf428e8d3213} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f6e0ef5f-5f03-43f9-8e02-bbaaa95eaa9c} (Trojan.Banker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f6e0ef5f-5f03-43f9-8e02-bbaaa95eaa9c} (Trojan.Banker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\WinBlueSoft (Rogue.WinBlue) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\QuickTiming (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuickTiming (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\WinBlueSoft (Rogue.WinBlue) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\getmodule32 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\getmodule33 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{e7e8dfc8-4451-4452-bb14-3a473f9c153b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{e7e8dfc8-4451-4452-bb14-3a473f9c153b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{e7e8dfc8-4451-4452-bb14-3a473f9c153b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.122,85.255.112.154 -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\Guesswhat\Application Data\gadcom (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Guesswhat\Application Data\GetModule (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\QuickTiming (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\quicktiming\Uninstall.exe (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bb1.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rc.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cs.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Delete on reboot.

#5 JaredS

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Posted 22 June 2009 - 01:05 AM

ok I've followed all the directions but i still cant update antivirus and im still being re-directed away from links, whatever I've got, its a powerful mother F***er

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/22/2009 at 00:37 AM

Application Version : 4.26.1004

Core Rules Database Version : 3949
Trace Rules Database Version: 1891

Scan type : Complete Scan
Total Scan Time : 01:22:22

Memory items scanned : 351
Memory threats detected : 0
Registry items scanned : 5074
Registry threats detected : 9
File items scanned : 39314
File threats detected : 5

Adware.AdSponsor/ISM
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{84BA8988-33E1-4C89-A150-BF428E8D3213}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{84BA8988-33E1-4C89-A150-BF428E8D3213}

Trojan.Sino-PWS/Gen
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F6E0EF5F-5F03-43F9-8E02-BBAAA95EAA9C}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F6E0EF5F-5F03-43F9-8E02-BBAAA95EAA9C}

Rogue.Component/Trace
HKLM\Software\Microsoft\98EA5699
HKLM\Software\Microsoft\98EA5699#98ea5699
HKLM\Software\Microsoft\98EA5699#Version
HKLM\Software\Microsoft\98EA5699#98eafb19
HKLM\Software\Microsoft\98EA5699#98ea92fc

Trojan.Fake-Alert/Trace
C:\Documents and Settings\Guesswhat\Local Settings\Temporary Internet Files\fbk.sts

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@adserver.adtechus[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@banner509[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@collective-media[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@invitemedia[1].txt

#6 boopme

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Posted 22 June 2009 - 10:35 AM

Ok.. Let's rerun MBAm..If it wont update run it anyway.
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Next Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 JaredS

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Posted 22 June 2009 - 11:38 AM

Malwarebytes' Anti-Malware 1.38
Database version: 2322
Windows 5.1.2600 Service Pack 3

6/22/2009 11:38:01 AM
mbam-log-2009-06-22 (11-38-01).txt

Scan type: Quick Scan
Objects scanned: 88221
Time elapsed: 6 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Delete on reboot.

#8 boopme

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Posted 22 June 2009 - 12:21 PM

OK that's good..please do the rootrepeal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 JaredS

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Posted 22 June 2009 - 04:19 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/22 12:28
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEE83E000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF8A78000 Size: 8192 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xF8BEE000 Size: 2560 File Visible: No Signed: -
Status: -

Name: MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys
Image Path: C:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys
Address: 0xEEB17000 Size: 184320 File Visible: - Signed: -
Status: Hidden from Windows API!

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF85A2000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\Avenger\MSIVXcount
Status: Invisible to the Windows API!

Path: C:\Avenger\MSIVXcount-ren-112
Status: Invisible to the Windows API!

Path: C:\Avenger\MSIVXcount-ren-114
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXcount
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXeloyjptccplbwsgbkvlmwnftrimwdrkn.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\MSIVXfukqavlwswxodxmdetklnkxvkdkswnch.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys
Status: Invisible to the Windows API!

Path: c:\documents and settings\guesswhat\local settings\temp\etilqs_r65lx1io6aqmjosgz7cm
Status: Allocation size mismatch (API: 32768, Raw: 0)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xf8480514

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xf846f282

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xf846f474

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xf8480d00

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xf8480fb8

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xf847f3fa

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xf8481422

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xf84807d8

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xeea44df0

Stealth Objects
-------------------
Object: Hidden Module [Name: MSIVXeloyjptccplbwsgbkvlmwnftrimwdrkn.dll]
Process: svchost.exe (PID: 884) Address: 0x10000000 Size: 61440

Object: Hidden Module [Name: MSIVXfukqavlwswxodxmdetklnkxvkdkswnch.dll]
Process: firefox.exe (PID: 2492) Address: 0x10000000 Size: 241664

Hidden Services
-------------------
Service Name: MSIVXserv.sys
Image Path: C:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys

==EOF==

#10 boopme

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Posted 22 June 2009 - 08:49 PM

b]Now the next step[/b]...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:

C:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys
C:\WINDOWS\system32\MSIVXcount
C:\WINDOWS\system32\MSIVXeloyjptccplbwsgbkvlmwnftrimwdrkn.dll
C:\WINDOWS\system32\MSIVXfukqavlwswxodxmdetklnkxvkdkswnch.dll


Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 JaredS

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Posted 22 June 2009 - 09:30 PM

it seems to have found the 4 things i just deleted >_>

Windows 5.1.2600 Service Pack 3

6/22/2009 9:27:44 PM
mbam-log-2009-06-22 (21-27-44).txt

Scan type: Quick Scan
Objects scanned: 87811
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\MSIVXeloyjptccplbwsgbkvlmwnftrimwdrkn.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\MSIVXfukqavlwswxodxmdetklnkxvkdkswnch.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#12 boopme

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Posted 22 June 2009 - 09:57 PM

Let's do it again

Now the next step...

Rerun Rootrepeal. After the scan completes, go to the files tab and find these files:

C:\WINDOWS\system32\drivers\MSIVXguxtagaqgjlkufiwnobjuodgbytqpcvt.sys
C:\WINDOWS\system32\MSIVXcount
C:\WINDOWS\system32\MSIVXeloyjptccplbwsgbkvlmwnftrimwdrkn.dll
C:\WINDOWS\system32\MSIVXfukqavlwswxodxmdetklnkxvkdkswnch.dll
C:\Avenger\MSIVXcount
C:\Avenger\MSIVXcount-ren-112
C:\Avenger\MSIVXcount-ren-114


Then use your mouse to highlight it in the Rootrepeal window.
Next right mouse click on it and select *wipe file* option only.
Then immediately reboot the computer.

Please rerun MBam once more .
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 JaredS

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Posted 22 June 2009 - 10:01 PM

i think the links being re-directed problem is fixed, but my antivirus programs are still unable to update

#14 boopme

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Posted 22 June 2009 - 10:11 PM

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 JaredS

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Posted 22 June 2009 - 10:14 PM

rootrepeal doesnt see any of the 7 files, does this they they have been successfully removed?




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