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Obfuscator Problem [Moved]


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#1 CallumBrown

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Posted 21 June 2009 - 04:23 PM

Getting constant messages from OneCare saying that there is a threat from win32/obfuscator and it must be cleaned. I, of course, choose to have the problem cleared, and OneCare assures me that it has been cleaned, yet it keeps on popping up!

I was wondering after reading a few threads on these forums, if once again the knowledge, patience and logic of the team could help another hopeless soul (me)!

Regards

Callum

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#2 Orange Blossom

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Posted 21 June 2009 - 04:52 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 CallumBrown

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Posted 21 June 2009 - 05:10 PM

Ah sorry Orange - I wasn't too sure what to post or where, apologies again.

#4 Orange Blossom

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Posted 22 June 2009 - 04:15 AM

That's okay. BC is a huge site.

Are you experiencing other issues besides OneCare's constant message?

While awaiting for someone with more experience than I, please do the following:


Download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

If you experience any problems doing this, please post back and let us know.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 boopme

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Posted 25 June 2009 - 09:24 PM

Hello do you still need some help with this. Please post the Malware log.
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