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#1 ksink01

ksink01

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Posted 21 June 2009 - 04:03 PM

My homepage in IE has been locked on google.com for the past few days while I have had it set to yahoo.com for the past few years. I have also noticed that links are being redirected from where they should be going, although they seem to go to harmless obscure sites, but they don't seem malicious or obscene. I have norton system works & antivirus, spybot s&d & Adaware installed and running. All have found problems, but they have "repaired" them but my issues have not been resolved. I attached an actual HJT report from today as well.


DDS (Ver_09-05-14.01) - NTFSx86
Run by keith at 16:51:25.73 on Sun 06/21/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2039.1475 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\keith\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Microsoft Internet Explorer
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {3260fdd2-a563-4604-9592-b77778bf8364} - c:\windows\system32\adpti.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [NSWosCheck] "c:\program files\norton systemworks\osCheck.exe"
mRun: [osCheck] "c:\program files\norton antivirus\osCheck.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRunOnce: [SymLnch] "c:\documents and settings\keith\application data\symantec\layouts\nsw-norton antivirus\15.0\symalllanguages\navcd_retail\20070826\support\symlnch\symlnch.exe" "c:\documents and settings\keith\application data\symantec\layouts\nsw-norton antivirus\15.0\symalllanguages\navcd_retail\20070826\Setup.exe" "/REALUPREBOOT /temp /patched"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{14fcfe7c-ab86-428a-9d2e-bfb6f5a7aa6e}\Icon3E5562ED7.ico
uPolicies-explorer: NoViewOnDrive = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1178861070859
DPF: {6B9A6E3B-0307-47A7-82B1-F2D215973CAF} - hxxps://accounting.quickbooks.com/c1/v18.174/qboimax6.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1178861346078
DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} - hxxps://accounting.quickbooks.com/c1/v18.182/qboax10.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} - hxxp://u3.sandisk.com/download/apps/LPInstaller.CAB
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - hxxp://157.160.24.50/activex/AxisCamControl.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - hxxps://www.pamasons.com/viewer/activeXViewer/activexviewer.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\keith\applic~1\mozilla\firefox\profiles\d6562rys.default\
FF - prefs.js: browser.startup.homepage - www.yahoo.com

============= SERVICES / DRIVERS ===============

R0 iteraid;ITERAID_Service_Install;c:\windows\system32\drivers\iteraid.sys [2007-5-11 24971]
R0 ntcdrdrv;ntcdrdrv;c:\windows\system32\drivers\ntcdrdrv.sys [2007-5-29 13440]
R1 BIOS;BIOS;c:\windows\system32\drivers\BIOS.sys [2007-5-11 13696]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 NProtectService;Norton UnErase Protection;c:\progra~1\norton~2\norton~1\NPROTECT.EXE [2005-11-3 95832]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-30 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090330.022\NAVENG.SYS [2009-3-30 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090330.022\NAVEX15.SYS [2009-3-30 876144]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-12 23888]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-5-12 1251720]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]
S3 XIRLINK;Veo PC Camera;c:\windows\system32\drivers\ucdnt.sys [2007-7-16 805808]

=============== Created Last 30 ================

2009-06-21 11:19 <DIR> --d----- c:\program files\Trend Micro
2009-06-18 00:53 410,984 a------- c:\windows\system32\deploytk.dll
2009-06-17 23:14 89 a------- c:\windows\wininit.ini
2009-06-17 00:22 122,368 a------- c:\windows\system32\adpti.dll
2009-06-17 00:22 <DIR> --d----- c:\windows\system32\lowsec
2009-06-16 23:21 <DIR> --dsh--- C:\found.000
2009-06-13 20:50 <DIR> --d-h--- c:\windows\system32\GroupPolicy
2009-06-09 22:42 3,252 a------- c:\windows\system32\wbem\Outlook_01c9e9751df580a6.mof
2009-06-02 19:31 <DIR> --d----- c:\program files\iPod
2009-06-02 19:31 <DIR> --d----- c:\program files\iTunes
2009-05-26 17:18 90,112 a------- c:\windows\system32\QuickTimeVR.qtx
2009-05-26 17:18 57,344 a------- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-29 00:46 666,624 a------- c:\windows\system32\wininet.dll
2009-04-29 00:46 81,920 -------- c:\windows\system32\ieencode.dll
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2008-01-04 15:17 392,861 a------- c:\program files\MP3 Switch.zip

============= FINISH: 16:52:04.56 ===============



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-05-14.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/11/2007 1:11:59 AM
System Uptime: 6/21/2009 4:45:33 PM (0 hours ago)

Motherboard: Biostar | | 945GZ Micro 775 SE
Processor: Intel® Pentium® D CPU 3.40GHz | Socket 478 | 3401/200mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 233 GiB total, 108.958 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Cisco Systems VPN Adapter
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco Systems VPN Adapter
PNP Device ID: ROOT\NET\0000
Service: CVirtA

==== System Restore Points ===================

RP470: 3/28/2009 10:19:38 AM - System Checkpoint
RP471: 3/29/2009 8:45:04 PM - System Checkpoint
RP472: 3/30/2009 9:18:39 PM - System Checkpoint
RP473: 4/7/2009 10:12:11 PM - System Checkpoint
RP474: 4/14/2009 8:13:23 PM - System Checkpoint
RP475: 4/20/2009 12:45:13 AM - Software Distribution Service 3.0
RP476: 4/22/2009 11:57:33 PM - System Checkpoint
RP477: 4/26/2009 11:39:15 AM - System Checkpoint
RP478: 4/27/2009 11:11:24 PM - System Checkpoint
RP479: 4/28/2009 11:40:37 PM - System Checkpoint
RP480: 4/29/2009 2:02:51 AM - Software Distribution Service 3.0
RP481: 4/30/2009 11:14:24 PM - System Checkpoint
RP482: 5/3/2009 5:45:05 PM - System Checkpoint
RP483: 5/5/2009 10:57:55 PM - Software Distribution Service 3.0
RP484: 5/12/2009 12:33:10 AM - System Checkpoint
RP485: 5/12/2009 7:50:29 PM - Software Distribution Service 3.0
RP486: 5/13/2009 8:43:25 PM - System Checkpoint
RP487: 5/15/2009 12:34:20 AM - System Checkpoint
RP488: 5/17/2009 5:00:13 PM - System Checkpoint
RP489: 5/18/2009 11:23:45 PM - System Checkpoint
RP490: 5/21/2009 12:31:33 AM - System Checkpoint
RP491: 5/22/2009 1:08:55 AM - System Checkpoint
RP492: 5/23/2009 2:50:39 PM - System Checkpoint
RP493: 5/24/2009 3:19:22 PM - System Checkpoint
RP494: 5/25/2009 11:05:53 PM - System Checkpoint
RP495: 5/29/2009 8:15:22 PM - System Checkpoint
RP496: 5/31/2009 11:13:28 AM - System Checkpoint
RP497: 6/2/2009 8:42:46 PM - System Checkpoint
RP498: 6/4/2009 9:35:29 PM - System Checkpoint
RP499: 6/7/2009 1:35:27 PM - System Checkpoint
RP500: 6/9/2009 8:46:23 PM - Software Distribution Service 3.0
RP501: 6/10/2009 11:53:44 PM - System Checkpoint
RP502: 6/12/2009 1:41:14 AM - Removed CheckIt Diagnostics.
RP503: 6/13/2009 2:37:57 AM - System Checkpoint
RP504: 6/14/2009 1:43:34 AM - 061409-All Good
RP505: 6/18/2009 12:53:17 AM - Installed Java™ 6 Update 14
RP506: 6/20/2009 4:21:00 PM - System Checkpoint

==== Installed Programs ======================

7300
7300_Help
7300Trb
ABBYY FineReader 5.0 Sprint Plus
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
AiO_Scan
AiOSoftware
AppCore
Apple Mobile Device Support
Apple Software Update
Bonjour
BufferChm
ccCommon
Cisco Systems VPN Client 5.0.01.0600
Component Framework
Connection Keep Alive
Copy
CP_AtenaShokunin1Config
cp_dwShrek2Albums1
cp_dwShrek2Cards1
CreativeProjects
CreativeProjectsTemplates
Critical Update for Windows Media Player 11 (KB959772)
CueTour
Destinations
Director
DocProc
DocumentViewer
Easy CD & DVD Creator 6
EPSON Copy Utility 3
EPSON Perf 4180 Guide
EPSON Scan
EPSON Smart Panel
Fax
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Color LaserJet 3600 (02/27/2007 61.063.461.41)
HP Driver Diagnostics
HP Extended Capabilities 4.7
HP Image Zone 4.7
HP Product Assistant
HP PSC & OfficeJet 4.7
HP Update
HPSystemDiagnostics
Image Transfer
ImageMixer for Sony
InstantShare
Intel® Graphics Media Accelerator Driver
iTunes
J2SE Runtime Environment 5.0 Update 2
Java™ 6 Update 14
Java™ 6 Update 3
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Digital Image Pro 10
Microsoft IntelliPoint 5.0
Microsoft IntelliType Pro 5.0
Microsoft Office Professional Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MicroStaff WINASPI
MobileMe Control Panel
Mozilla Firefox (3.0.11)
MSRedist
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton Cleanup
Norton Protection Center
Norton SystemWorks
Norton SystemWorks (Symantec Corporation)
Norton Utilities
NoteBurner 1.33
PanoStandAlone
PhotoGallery
ProductContext
QFolder
QuickBooks Pro 2006
QuickTime
Readme
REALTEK GbE & FE Ethernet PCI NIC Driver
Realtek High Definition Audio Driver
Scan
ScannerCopy
ScanToWeb
Security Update for CAPICOM (KB931906)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
SkinsHP1
Sony USB Driver
SPBBC 32bit
Spelling Dictionaries Support For Adobe Reader 8
Spybot - Search & Destroy
Switch
Symantec Real Time Storage Protection Component
SymNet
TrayApp
Unload
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
WebFldrs XP
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! SiteBuilder

==== Event Viewer Messages From Past Week ========

6/15/2009 12:47:33 AM, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
6/14/2009 10:45:23 PM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service winmgmt with arguments "" in order to run the server: {8BC3F05E-D86B-11D0-A075-00C04FB68820}
6/14/2009 10:45:23 PM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
6/14/2009 10:45:23 PM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/14/2009 1:08:56 PM, error: VolSnap [14] - The shadow copy of volume G: was aborted because of an IO failure.

==== End Of File ===========================

Attached Files



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#2 DocSatan

DocSatan

    Bleepin' Wanna-Be


  • Members
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  • Gender:Male
  • Location:Boston, Ma.
  • Local time:08:33 PM

Posted 26 June 2009 - 06:07 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

Orange Blossom

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Posted 01 July 2009 - 06:39 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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