Chkdsk requires exclusive access to a volume when it runs. Therefore, if one or more of the files are open on the disk that you want to check, Chkdsk displays a prompt asking if you want schedule the disk check for the next time that you restart your computer.
If you're infected, it might possibly be that the infection is not letting you run chkdsk
Open Task Manager and in the applications window, end all tasks. Then start a new task and type explorer.exe
See if you can run it then
If not, you might have to go ahead and run the HJT/DDS scan anyways
why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook