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Infected with Personal Antivirus


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#1 rceleexpt

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Posted 21 June 2009 - 09:43 AM

When surfing the internet in internet explorer the computer will sometimes load a site and bring up something that tells me warning visiting this site may harm your computer, and at the top is a little pop up says this page is infected with malicious advertising code Click here to protect your computer with personal antivirus. This will pop up for any site that I may be visiting.

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#2 Blade

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Posted 21 June 2009 - 10:50 AM

Hello rceleexpt.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

In your next reply, please include the following:
Malwarebytes log

Edited by Blade Zephon, 21 June 2009 - 10:50 AM.

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#3 rceleexpt

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Posted 21 June 2009 - 11:53 AM

Malwarebytes' Anti-Malware 1.38
Database version: 2318
Windows 5.1.2600 Service Pack 3

6/21/2009 12:52:24 PM
mbam-log-2009-06-21 (12-52-24).txt

Scan type: Quick Scan
Objects scanned: 110121
Time elapsed: 12 minute(s), 38 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
C:\WINDOWS\system32\ccPrxy.exe (Trojan.ShipUp) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb05bd70-4605-4829-93fc-ad80d8cc5b66} (Rogue.PerformanceCenter) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{331cf7ad-4ff8-47f8-bbfb-04eed85c4652} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{51c0946f-938e-4909-a128-8a2f688df31a} (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f32d7d45-1750-48da-9cac-c6216972bb33} (Adware.Ascentive) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\c:\WINDOWS\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\c:\WINDOWS\system32\ConTest.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ccPrxy.exe (Trojan.ShipUp) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\SysRestore.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\ConTest.dll (Adware.Ascentive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ccPrxy.exe (Trojan.ShipUp) -> Quarantined and deleted successfully.

#4 Blade

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Posted 21 June 2009 - 12:02 PM

How is the computer running now? Still getting popups?

~Blade

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#5 rceleexpt

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Posted 21 June 2009 - 02:59 PM

The computer still has the same problem... after i load a website it is like it loads another website. I can use go back to get to what i actually wanted to get to.

#6 Blade

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Posted 21 June 2009 - 04:45 PM

Hello rceleexpt

It seems the malware is being a bit stubborn. Let's try another tool. Also, have you taken any steps to attempt to remove this on your own? If you have, please list what tools/techniques you have used.

***************************************************

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
In your next reply, please include the following:
SUPERAntiSpyware log
An answer to my question at the beginning of the post

Finally, how is your computer running now?

~Blade

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#7 rceleexpt

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Posted 25 June 2009 - 09:27 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/25/2009 at 10:18 PM

Application Version : 4.26.1006

Core Rules Database Version : 3956
Trace Rules Database Version: 1898

Scan type : Complete Scan
Total Scan Time : 00:58:02

Memory items scanned : 260
Memory threats detected : 0
Registry items scanned : 5600
Registry threats detected : 7
File items scanned : 73828
File threats detected : 2

Browser Hijacker.FakeAlert/SHCWC
HKLM\Software\Classes\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}\InprocServer32
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\MSXMLM.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A77D3539-581D-450C-9E44-A84C415A6172}
HKU\S-1-5-21-2725234138-1260698811-3422458602-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172}

Adware.Tracking Cookie
C:\Documents and Settings\Genisys\Cookies\genisys@doubleclick[2].txt

I did not do anything myself to try to remove anything, and the computer seems to be running much better without any of the popups.

#8 Blade

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Posted 25 June 2009 - 10:01 PM

Aha! Looks like SUPERAntiSpyware found what we were hoping it would. If all of your symptoms have been resolved. . . I think you're good to go

Anything else I can help with?

~Blade

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#9 rceleexpt

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Posted 26 June 2009 - 03:09 PM

Actually I have another computer infected with WinPC... do i need to start a new thread for that or is this one ok?

#10 Blade

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Posted 26 June 2009 - 03:19 PM

Since we're done with the first machine this thread should be fine.

Go ahead and run Malwarebytes on the second machine, just as you did on the first, and post the log back please :thumbsup:

In your next reply, please include the following:
Malwarebytes Log

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#11 rceleexpt

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Posted 26 June 2009 - 03:20 PM

I tried to run it, and it wont work.

#12 Blade

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Posted 26 June 2009 - 03:21 PM

If you have problems getting MBAM to execute after installation, navigate to the folder MBAM installed to and rename mbam.exe to bubbles.bat. Then double click on the file you just renamed to launch the program. Once MBAM is running, make sure you've updated it and then run a scan as directed above.

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#13 rceleexpt

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Posted 26 June 2009 - 03:41 PM

I renamed it and it still won't load.

I renamed it and it still won't load.

#14 Blade

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Posted 26 June 2009 - 10:36 PM

Grrr. . . :thumbsup:

Alright. . . try ATF Cleaner and SUPERAntiSpyware, just as you did on the first machine. Maybe those won't be blocked.

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