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I Think my Laptop is Infected


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36 replies to this topic

#1 Omac

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Posted 21 June 2009 - 07:39 AM

Hi

I think my laptop is infected despite running Norton's 360.

All the drives I connect to my laptop (including the two drives on my laptop) have "System Volume Information" directories added. These don't allow access and cannot be deleted. Also on all these drives is a directory "$RECYCLE.BIN". This can be deleted but simply returns. Also this directory always seems to contain a file called "desktop.ini".

Can I get some assistance to remove whatever this is please?

Thanks.

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#2 Guest_superbird_*

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Posted 21 June 2009 - 09:16 AM

Hi,

The system volume folders are the folders where the system restore points are kept. The Recycle bin is your trash bin.
But that desktop.ini is strange. Let's do this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#3 Omac

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Posted 21 June 2009 - 11:23 PM

Hi Superbird

Thanks for the assistance.

Here is the MBAM log.

Malwarebytes' Anti-Malware 1.38
Database version: 2320
Windows 6.0.6002 Service Pack 2

2009/06/22 06:20:52 AM
mbam-log-2009-06-22 (06-20-52).txt

Scan type: Quick Scan
Objects scanned: 78590
Time elapsed: 6 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Djking

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Posted 21 June 2009 - 11:35 PM

Download Malware Malbytes from downloads.com. There current website does not seem to run at this time. Good luck!

#5 Stang777

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Posted 22 June 2009 - 12:04 AM

What operating system is on your computer?

#6 Omac

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Posted 22 June 2009 - 12:06 AM

Vista Sp2.

#7 Stang777

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Posted 22 June 2009 - 12:09 AM

Thank you, that explains why it is different on your system than mine. On mine, it is not called that so I was just checking.

Btw, the popcap files that were found during that scan really were not anything bad.

The next step in making sure your computer is clean is probably downloading and running SuperAntiSpyware, anyway, that is what I would do. This can be downloaded from...

SuperAntiSpyware.com

Edited by Stang777, 22 June 2009 - 12:18 AM.


#8 KamakaZ

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Posted 22 June 2009 - 12:20 AM

Desktop.ini is a normal part of the operating system, just as in xp you have C:\RECYCLER\s-1-etc...

Nothing to worry about. How is the computers performance over all? Have you noticed any strange pop-ups or being redirected to weird internet sites?

There's no place like 127.0.0.1
There are 10 types of people in the world, those that can read binary, and those who can't.


#9 Guest_superbird_*

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Posted 22 June 2009 - 12:40 AM

Omac,

Please do a new, full scan, with Malwarebytes.
Post the logfile in your next reply.

#10 Omac

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Posted 22 June 2009 - 12:41 AM

Desktop.ini is a normal part of the operating system, just as in xp you have C:\RECYCLER\s-1-etc...

Nothing to worry about. How is the computers performance over all? Have you noticed any strange pop-ups or being redirected to weird internet sites?



No I haven't, but these folders apeared out of nowhere recently on all the drives on the laptop and on my external HD's. I had done nothing in particular to change anything that I'm aware of. Also, when I dlete the $RECYCLE.BIN folders, I'm asked if I want to delete desktop.ini everytime.

Edited by Omac, 22 June 2009 - 12:43 AM.


#11 Guest_superbird_*

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Posted 22 June 2009 - 12:42 AM

Omac, See my reply above. :thumbsup:

#12 wj32

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Posted 22 June 2009 - 02:37 AM

Desktop.ini is a normal part of the operating system, just as in xp you have C:\RECYCLER\s-1-etc...

Nothing to worry about. How is the computers performance over all? Have you noticed any strange pop-ups or being redirected to weird internet sites?



No I haven't, but these folders apeared out of nowhere recently on all the drives on the laptop and on my external HD's. I had done nothing in particular to change anything that I'm aware of. Also, when I dlete the $RECYCLE.BIN folders, I'm asked if I want to delete desktop.ini everytime.


Hi Omac,

$RECYCLE.BIN is the directory in which Windows stores the recycle bin. This is completely normal, and so is desktop.ini - it simply describes how explorer should display the folder. There are two possibilities - either $RECYCLE.BIN has lost its hidden/system attribute or you have deselected "Hide protected operating system files" in Tools > Folder Options > View.
MCTS: Windows Internals.
Stupid bureaucracy.

#13 Omac

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Posted 22 June 2009 - 03:00 AM

Omac,

Please do a new, full scan, with Malwarebytes.
Post the logfile in your next reply.



Malwarebytes' Anti-Malware 1.38
Database version: 2320
Windows 6.0.6002 Service Pack 2

2009/06/22 09:59:15 AM
mbam-log-2009-06-22 (09-59-15).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|)
Objects scanned: 382528
Time elapsed: 2 hour(s), 35 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 wj32

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Posted 22 June 2009 - 03:03 AM

Omac, did you read what I posted? Is "Hide protected operating system files" unchecked?
MCTS: Windows Internals.
Stupid bureaucracy.

#15 Omac

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Posted 22 June 2009 - 03:08 AM

Omac, did you read what I posted? Is "Hide protected operating system files" unchecked?



Yup. Thanks.

I did what you said and they all disappeared.

What would have made that setting change if I didn't. Any idea?




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