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System Security 2009 malware [Moved]


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#1 lancelot128

lancelot128

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Posted 21 June 2009 - 03:19 AM

This malware has completely taken over my computer, I am running in safe mode at the moment because I can not run or access the internet under normal mode.
I don't know how or where I got it, but need to get rid of it.
It was suggest to use Microsoft Malware removal tool, It did not work, still there after running.
I searched your forum and unless I'm blind (possibility since it is now 4:02 am) I could not find this subject.
It looks a lot like a microsoft security update at first, but then disables your virus protection, and wnats you to purchase their virus protection (yeah Right)
Spybot, I had it , have it, but this malware has disabled it, although I could update I can not run it.
I tried CCleaner to no avail did not help.
I managed to run my v/p (trend Micro ) supplied by my ISP, and it found and disabled at least 20 or more items, but when I restarted it was there again.
Also there are now no restore points, so I can not restore to an earlier date.
I am running Winxp SP3
A HP computer
I tried to run your dds log but it say the process is being used by another
Please someone say you know how to get rid of this,short of reformatting the HDD
If there is any more info needed please tell me and I will try to supply.
I have never ever come across anything this vicious in the last 10 years!
I keep my firewalls on, I update everyday the virus protection, I remove all cookies etc daily, and try to see to it that my computer stays clean but this got by!

If anyone can help pleae HELP

Edited by lancelot128, 21 June 2009 - 07:51 AM.
Moved from hjt to a more appropriate forum. TW


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#2 Blade

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Posted 21 June 2009 - 11:07 AM

Hello lancelot128 and :thumbsup: to Bleepingcomputer.

Let's see if we can zap this bugger :flowers:


Note: Since you are unable to access the Internet on your infected machine, when you are instructed to download something, please use a clean computer to download the requested file, and use a USB/Flash drive or CD to transfer the download to the infected machine. If you are unable to do this please let me know :trumpet:

***************************************************

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Next we're going to try a scan with SUPERAntiSpyware. Please note that you will need to make use of the manual update download mentioned in the below instructions.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you are still unable to access the internet after running SAS, use a flash drive or CD to transfer the log back to the clean computer and post it from there.

In your next reply, please include the following:
SUPERAntiSpyware log

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