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Another Personal Antivirus infection


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#1 WBPound

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Posted 21 June 2009 - 03:18 AM

Hi, I am new to this forum and would love some help. Personal antivirus has installed itself on my computer and I am using ComboFix to attempt to completely remove it. Before I began using ComboFix I was able to manually get some processes of PersonalAV to stop running, but it was clearly still infecting my computer. There is a post by a member called chipsummers from yesterday who has also been infected with PAV. He and I have virtually the same problem. We've both got PAV on our computer, and we've both been able to completely remove its menu as well as its icon from the tray at the botoom of the screen. And just like chipsummers, after using ComboFix this PersonalAV is still lurking in my Internet Explorer and preventing me from accessing most websites. I would like to have someone analyze my ComboFix log, but I know I can't post it in this forum. I would appreciate any help. Thank you in advance.
-WBPound

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#2 Blade

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Posted 21 June 2009 - 04:41 AM

Hello WBPound and :flowers: to Bleepingcomputer's Am I Infected forum.

I will be glad to assist you with cleaning up your computer. However, please be aware of the following:

ComboFix (CF for short), as you've undoubtedly read, is a tool that was designed to be run only under the supervision of a trained specialist. When CF is run without trained assistance, it can no longer be considered a "safe" tool. CF is extremely powerful, and will cause enormous damage to your system when run in an improper manner. Even when it is run properly, "side effects" can and do develop. When run with the assistance of a specialist, these side effects can be corrected. I would strongly advise you not to run CF again without the direction of someone trained in its use.

Now, let's see if we can zap this bugger. :trumpet: Normally, one of the tools we use here can kill PAV easily. But since you have run CF, there may not be enough of the infection left for it to find whatever is left. In that case we'll have to send you to our specialized Malware Removal forum where they can dig out the remaining pieces.

But before we do that, let's see if we can get it here :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

In your next reply, please include the following:
Malwarebytes log

Edited by Blade Zephon, 21 June 2009 - 04:44 AM.

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#3 WBPound

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Posted 03 July 2009 - 01:19 AM

Hey, sorry for taking so long to get back to you. I'm a full time student with a full time job with hardly any time. First off, thanks for helping. Secondly, I have tried multiple times in multiple different ways just to d/l malware bytes, and every time it fails to run. It always gives me the same message: "Failed to start because MSVBVM60.DLL was not found." Then it tells me re-installing may fix the problem but the same thing just keeps happening. I'm not sure how much malware bytes would help me at this point anyway. I really just want someone to check out my combo fix log and identify where my problems are. But I guess I haven't yet fully grasped the awesome power of combo fix. What should I do now?? I still can't use my internet explorer unless I'm in safe mode. But just as before, PAV doesn't bother me in any other ways.

#4 Blade

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Posted 03 July 2009 - 01:40 AM

Hello,

Hey, sorry for taking so long to get back to you. I'm a full time student with a full time job with hardly any time.

No worries, real life comes first. :thumbsup:

Alright. . . PAV is evidently causing Malwarebytes some issues. . . although those aren't the normal issues we see. However, since we're dealing with an incomplete removal here, anything is possible.

I still can't use my internet explorer unless I'm in safe mode.


I guess that means you're using Safe Mode with networking enabled. Please be advised of the following:

Running Safe Mode W/ Networking is a BAD IDEA. By doing this you are exposing yourself directly to the Internet with no protection whatsoever. No resident protection, no firewall, no built in security protocols, nothing. It is an extremely dangerous practice, especially in a case like yours when you've already got an infection on your system.

You should refrain from using Safe Mode w/ networking unless specifically instructed to by a trained specialist. Use another machine to access the Internet, and you may transfer downloaded files via CD or flash drive to the infected machine.

Also, all fixes are constructed based on the assumption that you are operating in normal mode unless specified otherwise. If you are unable to use normal mode, please let me know so that I may rethink our strategy.


Let's try another set of tools.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
In your next reply, please include the following:
SUPERAntiSpyware log

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