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Hanging at Startup [Moved]

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4 replies to this topic

#1 dannyone


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Posted 20 June 2009 - 02:48 PM

Hello Everyone,

l am still stuck with de Acer Laptop dat l uninstall an expired Norton Antivirus.

Couldn't be able to load any other antivirus in place of de Norton since dat time. Now l seem to be infected with virus l don't know much about and de system hangs at startup.

l have tried repair and restore facilities of Vistas and non seemed to be assisting in this instance.

l am confused.

Can anybody help?


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#2 Orange Blossom

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Posted 20 June 2009 - 02:56 PM


I am shifting this topic to the Am I Infected forum from the AV forum.

What indications do you have that you have a virus?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 dannyone

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Posted 20 June 2009 - 09:08 PM

Can't really say, but before the system refused to respond to restore and repair commands, it started and l discovered that Windows Defender was indicating outdated and Antispyware indicating turned off-as against out of date; in Windows Security Centre. l tried to run the update on the windows defender, but the process ended in error. l tried a couple of times again but to no avail. So l decided to ignore that and see what l could do for the Antivirus. l tried to uninstall the Free version of the AVG l had earlier installed, yet that also ended in error. And at this point the Internet connection freezed the system, so l decided to restart the computer, but it won't, rather freezes up at startup continuously.

l have managed to restart it to safe mode but donot really know what else to do since it vehemently refuse to boot normally.

#4 boopme


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Posted 20 June 2009 - 10:48 PM

Hello ...
First remove all traces of your expired Norton. Use this tool.
Download and run the Norton Removal Tool
Restart your computer

Next remove AVG 7
Click on Start, Control Panel
Open Add/Remove Programs
Find AVG in the Programs list and highlight it
Click Remove and follow the prompts to uninstall AVG Free

If that didn't work Reinstall it. save this to the desktop
Double-click on the Destop file to run it
You will see three options to choose from. Choose the Uninstall option to completely uninstall AVG
Restart your computer

Now install,Update and scan with a new Antivirus Antivir

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's

Teatimer), they may interfere or alert you. Temporarily disable such programs or

permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can

proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM

from removing all the malware.

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#5 dannyone

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Posted 11 July 2009 - 01:31 PM

Hello boopme,

Tanx 4 ur assistance. l could try exactly the procedure u gave me above, cos the owner of the laptop was at my neck, and secondly the system was unable to even boot to safe mode making it difficult for me to do anything meaningful towards this suggestion.

l was forced to instal another vista os on the volume for data. That seem to give me immediate escape route.
l appreciate ur quick response to my distress call.


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